Use Case

Customer Service

In today's world, it's all about providing a differentiated customer experience; a multi-channel experience. Learn more on how chat technologies work for your business!

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What can we help you?

What does customer-centric means to us? It means allowing customers to access your business from anywhere, at anytime, from the channel they prefer; be it Whatsapp, LINE, Facebook Messenger or even your website and mobile live chat.

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Multichannel Chat

Our chat technologies enable you to integrate with mainstream chat apps and automate your processes.

  • Integration with mainstream chat apps

    Make it easy for the millions of users on Whatsapp and other chat apps to reach out to you. All chats are centralised onto a single dashboard.

  • Integration with AI/chatbot

    Unleash your business potential by engaging your customers at scale with AI/chatbot, without worrying about bloated expenses.

  • Integration with existing systems

    Reduce the silos between operations and sales teams by integrating all customer chats with existing systems such as Customer Relationship Management (CRM), etc.

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Human-Bot Smart Collaboration

Unique needs of customers can now be handed over to your officers, whilst still giving the best experiences to your customers.

  • Simple and seamless integration

    Integrate our customer service chat with AI/chatbot within just a few minutes and let the rest be handled by us.

  • Enable FAQ is now made simple

    Customers generally hate reading FAQs. You can now give a more conversational experience to your customers with our In-App Chat SDK.

  • Scale your customer service chat

    With a seamless human-bot collaboration, scaling your customer chats can now be achieved without overloading your customer service officers.

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We’re not just selling product!

We value our clients by providing the best service for using our products. Now you can get full assistance from our solution architects and find the best ways to implement our In-App Chat SDK in your businesses. Contact our sales for further information!

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Customer Experience Now

A lot of businesses have benefited greatly from our technology. Now, it's your turn.

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Multichannel Chat
Easy to combine all your channels in one place. No more opening up multiple channels and dashboards.
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Qiscus SDK Chat
Building an in-app chat has never been easier because of Qiscus SDK Chat.
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