{"id":10712,"date":"2025-12-30T09:23:44","date_gmt":"2025-12-30T02:23:44","guid":{"rendered":"https:\/\/www.qiscus.com\/id\/?p=10712"},"modified":"2025-12-31T12:25:45","modified_gmt":"2025-12-31T05:25:45","slug":"qiscus-2025-excellence-from-conversations-to-intelligence","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/qiscus-2025-excellence-from-conversations-to-intelligence\/","title":{"rendered":"Qiscus 2025 Excellence: From Conversations to Intelligence"},"content":{"rendered":"\n<p class=\"has-text-align-left\"><em>Alhamdulillah<\/em>, kita tiba di penghujung tahun 2025, momen untuk mensyukuri langkah yang telah kita tempuh dan meneguhkan kembali komitmen kami untuk terus berinovasi dengan visi <em>build for a long term<\/em>.<\/p>\n\n\n\n<p class=\"has-text-align-left\">Tahun 2025 menjadi momentum percepatan besar, khususnya di bidang teknologi. Perkembangan AI yang begitu pesat di awal tahun semakin menegaskan perannya sebagai fondasi penting dalam membangun nilai berkelanjutan.<\/p>\n\n\n\n<p class=\"has-text-align-left\">Bagi kami di Qiscus, inilah pengingat bahwa inovasi sejati <strong>tumbuh dari keberlanjutan.<\/strong> Sama halnya dengan <em>customer experience<\/em> yang baik. Ia tidak tercipta dalam semalam, tapi tumbuh melalui konsistensi dan dari upaya menumbuhkan percakapan yang bermakna.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qiscus.com\/id\/blog\/qiscus-2025-excellence-from-conversations-to-intelligence\/#Menjadikan_Nilai_Sebagai_Arah_dan_Arah_Sebagai_Tindakan\" >Menjadikan Nilai Sebagai Arah, dan Arah Sebagai Tindakan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qiscus.com\/id\/blog\/qiscus-2025-excellence-from-conversations-to-intelligence\/#Memahami_AI_untuk_Menciptakan_Solusi_yang_Berarti\" >Memahami AI untuk Menciptakan Solusi yang Berarti<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qiscus.com\/id\/blog\/qiscus-2025-excellence-from-conversations-to-intelligence\/#Menghadirkan_AI_di_Sektor_Kesehatan\" >Menghadirkan AI di Sektor Kesehatan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qiscus.com\/id\/blog\/qiscus-2025-excellence-from-conversations-to-intelligence\/#Memperkuat_Kapabilitas_AI_untuk_Kebutuhan_Enterprise\" >Memperkuat Kapabilitas AI untuk Kebutuhan Enterprise<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.qiscus.com\/id\/blog\/qiscus-2025-excellence-from-conversations-to-intelligence\/#Membentuk_Masa_Depan_Percakapan\" >Membentuk Masa Depan Percakapan<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Menjadikan_Nilai_Sebagai_Arah_dan_Arah_Sebagai_Tindakan\"><\/span>Menjadikan Nilai Sebagai Arah, dan Arah Sebagai Tindakan<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Kami memahami, <strong>percakapan bermakna tidak akan tumbuh tanpa adanya kepedulian.<\/strong> Kepedulian terhadap pelanggan, terhadap tim, dan terhadap perubahan yang terus terjadi di sekitar kita.Itulah mengapa di tahun 2025 kami menegaskan prinsip <strong>CARING<\/strong> sebagai kompas dalam menghadirkan inovasi dan layanan yang berdampak bagi klien dan partner kami. Di Qiscus, <strong>CARING<\/strong> memiliki makna yang lebih luas<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.qiscus.com\/wp-content\/uploads\/2025\/12\/1-1024x266.png\" alt=\"\" class=\"wp-image-6981\"\/><\/figure>\n\n\n\n<p>Tidak hanya menjadi nilai yang kami pegang dalam inovasi, <strong>CARING<\/strong> juga menjadi landasan dalam kami bertumbuh sebagai organisasi. Di tahun 2025, semangat ini kami wujudkan melalui langkah ekspansi di kawasan Asia Tenggara. Setelah memulai perjalanan di Malaysia dan Singapura pada 2024, tahun 2025 menjadi tonggak pertumbuhan yang signifikan.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.qiscus.com\/wp-content\/uploads\/2025\/12\/2-1024x266.png\" alt=\"\" class=\"wp-image-6982\"\/><\/figure>\n\n\n\n<p>Kami pun turut berpartisipasi dalam berbagai acara strategis di negara tersebut.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.qiscus.com\/wp-content\/uploads\/2025\/12\/3-11-1024x584.png\" alt=\"\" class=\"wp-image-6983\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Memahami_AI_untuk_Menciptakan_Solusi_yang_Berarti\"><\/span>Memahami AI untuk Menciptakan Solusi yang Berarti<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Pertumbuhan ini tidak hanya memperluas jangkauan Qiscus, tetapi juga memperkuat posisi kami sebagai <strong>AI-powered omnichannel platform. <\/strong>Sejak melakukan rebranding pada 2024, kami menyaksikan semakin banyak bisnis yang berfokus pada AI untuk melayani pelanggan.<\/p>\n\n\n\n<p>Untuk mendukung pemahaman yang lebih luas &amp; membuka ruang dialog dalam memanfaatkan potensi AI dalam keseharian, tahun ini kami menghadirkan inisiatif\u00a0 <strong><a href=\"https:\/\/youtube.com\/playlist?list=PLtbHYYRA1ZXIM2Fs_Xuqt_y9_fNzM6aBE&amp;si=IQWPzFZN2FHpGT1m\">dAIlyConversations<\/a><\/strong>. Dari percakapan yang tumbuh di sana, kami menyadari bisnis tidak hanya membutuhkan wawasannya, tetapi juga solusi AI yang benar-benar membantu mereka bekerja lebih efektif.<\/p>\n\n\n\n<p>Di sisi inovasi produk, kami terus memperkuat komitmen kami dalam menghadirkan solusi nyata. Di tahun ini, Qiscus meluncurkan dua produk baru: <a href=\"https:\/\/www.qiscus.com\/id\/agentlabs\"><strong>AgentLabs<\/strong> <\/a>dan <strong><a href=\"https:\/\/www.qiscus.com\/id\/helpdesk-suite\">Ravelio Helpdesk<\/a><\/strong>, yang resmi diperkenalkan di <strong>Conversa 5.0.<\/strong><\/p>\n\n\n\n<p>Kedua produk ini menjadi wujud nyata komitmen kami dalam membangun AI yang tidak hanya cerdas, tetapi juga agentic\u2014mampu memahami konteks, menalar situasi, dan mengambil keputusan secara adaptif untuk membantu bisnis menciptakan nilai yang lebih tinggi.<\/p>\n\n\n\n<p>Dampaknya terlihat nyata sepanjang tahun 2025. Klien yang menggunakan <strong>Qiscus AI secara menyeluruh meningkat 1.5x<\/strong>, sementara tingkat penggunaan solusi AI kami <strong>tumbuh 132% secara keseluruhan.<\/strong><\/p>\n\n\n\n<p>Beberapa fitur utama menunjukkan peningkatan signifikan:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.qiscus.com\/wp-content\/uploads\/2025\/12\/4-1024x505.png\" alt=\"\" class=\"wp-image-6985\"\/><\/figure>\n\n\n\n<p>Di tahun ini, <strong>6 klien<\/strong> kami menunjukkan hasil luar biasa melalui penerapan <strong>Qiscus AI<\/strong> di berbagai skala bisnis mereka.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Brand<\/strong><\/td><td><strong>Solusi Qiscus AI<\/strong><\/td><td><strong>Kesuksesan yang Diraih<\/strong><\/td><\/tr><tr><td><a href=\"https:\/\/www.qiscus.com\/en\/blog\/paragon-qiscus-ai\/\">Paragon<\/a><\/td><td><strong>Qiscus AgentLabs\u00a0<\/strong><br>AI yang bisa menyesuaikan 14 persona brand dan memanfaatkan kemampuan <em>memory<\/em><\/td><td>10x Peningkatan <em>Conversion Rate&nbsp;<\/em><br><br>97.5% CSAT AI Agents<\/td><\/tr><tr><td><a href=\"https:\/\/www.qiscus.com\/en\/blog\/pcs-ai-qiscus-agentlabs\/\">PCS<\/a><\/td><td><strong>Qiscus AgentLabs<\/strong><br>Memungkinkan AI melakukan <em>reasoning <\/em>dan mengambil data kontekstual dari gambar<\/td><td>30% Pengurangan rata-rata percakapan per agen<br><br>+73% <em>inquiries <\/em>diselesaikan oleh AI<\/td><\/tr><tr><td><a href=\"https:\/\/www.qiscus.com\/en\/blog\/emzi-qiscus-ai\/\">EMZI<\/a><\/td><td><strong>Qiscus AgentLabs<\/strong><br>Meningkatkan <em>workflow <\/em>&amp; efisiensi operasional<\/td><td>92% Peningkatan Efisiensi Operasional<br><br>52% Peningkatan Efisiensi Customer Chat Melalui Qiscus AI&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/www.qiscus.com\/en\/blog\/zap-qiscus-ai\/\">ZAP<\/a><\/td><td><strong>Qiscus AgentLabs<\/strong><br>Mengubah AI menjadi percakapan yang lebih <em>human-centric <\/em>&amp; meningkatkan konversi <em>booking<\/em><\/td><td>50% Peningkatan <em>customer communication efficiency&nbsp;<\/em><br><br>5% Peningkatan <em>Customer Satisfaction Rate <\/em>setelah 3 bulan implementasi<br><\/td><\/tr><tr><td><a href=\"https:\/\/www.qiscus.com\/en\/blog\/how-sucor-sekuritas-scales-first-response-with-qiscus-agentlabs-ai\/\">Sucor Sekuritas<\/a><\/td><td><strong>Qiscus AgentLabs<\/strong><strong><br><\/strong>AI membantu mengautomasikan balasan <em>inquiries <\/em>sesuai dengan <em>brand guideline<\/em><\/td><td>+30% Percakapan sepenuhnya di-handle AI<br><br>100% Resolution Rate<\/td><\/tr><tr><td><a href=\"https:\/\/www.qiscus.com\/en\/blog\/qiscus-sdr-utilizes-qiscus-ai\/\">Qiscus SDR<\/a><\/td><td><strong>Qiscus AgentLabs &amp; Agent Copilot<\/strong><br>Mengautomasikan<em> lead qualification <\/em>dan mempertahankan respons yang profesional<\/td><td>53% Percakapan Diselesaikan oleh AI<br><br>65.6% Penurunan Beban Kerja <em>Human Agent<\/em><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Menghadirkan_AI_di_Sektor_Kesehatan\"><\/span>Menghadirkan AI di Sektor Kesehatan<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Dari perjalanan ini, kami menyadari satu hal penting: potensi AI tidak berhenti pada beberapa industri saja \u2014 ia dapat menghadirkan perubahan yang berarti di sektor-sektor yang menyentuh kehidupan banyak orang.<\/p>\n\n\n\n<p>Tahun ini, Qiscus mulai memusatkan perhatian pada sektor <strong>healthcare<\/strong>, bidang yang kami yakini akan menjadi fondasi penting dalam membangun nilai jangka panjang bagi masyarakat. Langkah ini bukan sekadar perluasan vertikal, tetapi wujud komitmen kami untuk menghadirkan <strong>AI-powered communication<\/strong> yang lebih aman, empatik, dan efisien bagi dunia kesehatan.&nbsp;<\/p>\n\n\n\n<p>Fokus ini kami perkuat melalui berbagai kolaborasi strategis dan program eksklusif, untuk membangun fondasi Qiscus sebagai <strong>mitra komunikasi berbasis AI <\/strong>bagi rumah sakit dan institusi kesehatan di masa depan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Memperkuat_Kapabilitas_AI_untuk_Kebutuhan_Enterprise\"><\/span>Memperkuat Kapabilitas AI untuk Kebutuhan Enterprise<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Seiring dengan pendalaman kami di berbagai sektor industri, kami juga memperkuat AI solutions yang siap untuk menjawab kebutuhan enterprise secara lebih luas. <strong>Di penghujung tahun 2025, komitmen ini kami wujudkan melalui akuisisi Kokatto, sebuah langkah strategis untuk memperkuat kapabilitas Qiscus di ranah AI voice engagement.<\/strong><\/p>\n\n\n\n<p>Dengan keahlian Kokatto dalam teknologi AI berbasis voice untuk kebutuhan enterprise, langkah ini memungkinkan kami menghadirkan AI agents yang mampu beroperasi secara andal di skala besar, baik di kanal digital maupun dalam interaksi berbasis voice. Kami meyakini integrasi ini akan tetap menjaga konsistensi Qiscus dalam menghadirkan solusi AI yang terkontrol, aman, dan human-centered.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Membentuk_Masa_Depan_Percakapan\"><\/span>Membentuk Masa Depan Percakapan<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Setiap inovasi yang kami hadirkan di tahun ini selalu kembali pada dua hal: <strong>kepedulian<\/strong> dan <strong>visi jangka panjang<\/strong>. Dari situlah kami membangun sesuatu yang tidak hanya tumbuh hari ini, tetapi tetap relevan untuk waktu yang lama.<\/p>\n\n\n\n<p>Kami percaya masa depan percakapan masih penuh ruang untuk ditingkatkan\u2014dan kami ingin berjalan ke sana bersama Anda.<\/p>\n\n\n\n<p>Karena inilah langkah kami menuju satu tujuan besar, <strong><em>to become a world-class technology company in powering global conversations.<\/em><\/strong><\/p>\n\n\n\n<p><strong><em>\u201cTahun 2025 mengingatkan kita bahwa teknologi bisa bergerak secepat apa pun, namun yang benar-benar membedakan sebuah organisasi bukan hanya kecerdasannya, melainkan kepeduliannya, kemampuan untuk mendengar, memahami, dan merespons dengan ketulusan. Seperti percakapan yang tumbuh karena adanya kepedulian, inovasi pun hanya akan bermakna bila dibangun dengan hati untuk manusia yang merasakannya.&nbsp;<\/em><\/strong><\/p>\n\n\n\n<p><strong><em>Dan selama Qiscus terus berpegang pada nilai itu, kami yakin langkah kami ke depan bukan sekadar untuk mengikuti perubahan, tetapi untuk membentuk masa depan percakapan yang lebih cerdas, lebih bermakna, dan lebih bermanfaat bagi banyak orang.\u201d<\/em><\/strong><\/p>\n\n\n\n<p>Semoga momen-momen ini memberi jeda, menghadirkan rasa syukur, dan menumbuhkan kembali energi untuk melangkah lebih jauh.<\/p>\n\n\n\n<p>Mari kita sambut tahun yang baru dengan hati yang ringan, semangat yang lebih besar, dan keyakinan bahwa perjalanan ke depan akan membuka peluang yang lebih baik untuk kita semua.<\/p>\n\n\n\n<p>Dengan tulus, mewakili seluruh tim Qiscus,<br>Delta Purna Widyangga<br>CEO &amp; Co-Founder Qiscus<br><\/p>\n","protected":false},"excerpt":{"rendered":"Alhamdulillah, kita tiba di penghujung tahun 2025, momen untuk mensyukuri langkah yang telah kita tempuh dan meneguhkan kembali&hellip;\n","protected":false},"author":23,"featured_media":10713,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[32],"tags":[],"class_list":{"0":"post-10712","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-news"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Qiscus 2025 Excellence: From Conversations to Intelligence<\/title>\n<meta name=\"description\" content=\"Qiscus Kaleidoscope 2025 merangkum perjalanan inovasi AI, pertumbuhan regional, dan percakapan bermakna yang dibangun dengan kepedulian dan 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