{"id":1396,"date":"2021-10-05T05:15:23","date_gmt":"2021-10-05T05:15:23","guid":{"rendered":"https:\/\/blogs.qiscus.com\/id\/?p=1396"},"modified":"2021-10-29T09:16:01","modified_gmt":"2021-10-29T09:16:01","slug":"manajemen-data-pelanggan-pada-multichannel-chat-qiscus","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/manajemen-data-pelanggan-pada-multichannel-chat-qiscus\/","title":{"rendered":"Manajemen Data Pelanggan Pada Multichannel Chat Qiscus"},"content":{"rendered":"\n<p>Setelah berhasil meluncurkan fitur Contact, Multichannel Chat Qiscus melakukan beberapa pengembangan pada fitur tersebut guna mendukung aktivitas manajemen pelanggan Anda. Multichannel Chat Qiscus menambahkan <em>Customer Properties<\/em> dan <em>Customer Group<\/em> sebagai fitur tambahan pada Contact.<\/p>\n\n\n\n<p>Customer Properties adalah tempat untuk manampung informasi yang dapat digunakan untuk merepresentasikan karakteristik dari pelanggan Anda. <em>Customer Properties<\/em> ini dapat Anda gunakan untuk mengelompokkan pelanggan kedalam <em>Customer Group<\/em>.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manajemen-data-pelanggan-pada-multichannel-chat-qiscus\/#Mengelola_Customer_Properties\" >Mengelola Customer Properties<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manajemen-data-pelanggan-pada-multichannel-chat-qiscus\/#Mengelola_Customer_Properties_Pada_Data_Pelanggan\" >Mengelola Customer Properties Pada Data Pelanggan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manajemen-data-pelanggan-pada-multichannel-chat-qiscus\/#Mengenal_Customer_Group\" >Mengenal Customer Group<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manajemen-data-pelanggan-pada-multichannel-chat-qiscus\/#Membuat_Customer_Group_Berdasarkan_Customer_Properties\" >Membuat Customer Group Berdasarkan Customer Properties<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manajemen-data-pelanggan-pada-multichannel-chat-qiscus\/#Pentingnya_Manajemen_Data_Pelanggan\" >Pentingnya Manajemen Data Pelanggan<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Mengelola_Customer_Properties\"><\/span><strong>Mengelola <em>Customer Properties<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pada menu Contact, Anda dapat melihat bagian <em>Customer Properties<\/em> yang berisi tentang daftar identitas yang dapat Anda aplikasikan kedalam data pelanggan. Anda dapat menambahkan, mengubah, atau menghapus <em>Customer Properties<\/em> sesuai dengan kebutuhan Anda. Ikuti langkah-langkah dibawah ini untuk mengelola <em>Customer Properties<\/em>:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Kunjungi menu Contact pada bar menu disebelah kiri<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-1024x567.png\" alt=\"Group 1.png\" class=\"wp-image-1397\" width=\"1009\" height=\"559\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image.png 1276w\" sizes=\"auto, (max-width: 1009px) 100vw, 1009px\" \/><\/figure>\n\n\n\n<p>2. Klik Tab <em>Customer Properties<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-1-1024x567.png\" alt=\"Group 2.png\" class=\"wp-image-1398\" width=\"1020\" height=\"565\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-1-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-1-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-1-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-1-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-1-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-1-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-1.png 1276w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/><\/figure>\n\n\n\n<p>3. Klik <strong>Add Customer Properties<\/strong>, untuk menambahkan item <em>Customer Properties<\/em> baru<\/p>\n\n\n\n<p>4. Isi <strong>Label<\/strong> dari <em>Customer Properties<\/em> pada dialog, klik <strong>Add<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-2-1024x567.png\" alt=\"Group 3.png\" class=\"wp-image-1399\" width=\"1026\" height=\"568\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-2-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-2-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-2-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-2-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-2-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-2-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-2.png 1276w\" sizes=\"auto, (max-width: 1026px) 100vw, 1026px\" \/><\/figure>\n\n\n\n<p>5. <em>Customer Properties<\/em> telah berhasil tersimpan<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-3-1024x567.png\" alt=\"Group 4.png\" class=\"wp-image-1400\" width=\"1024\" height=\"567\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-3-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-3-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-3-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-3-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-3-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-3-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-3.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>6. Klik <strong>Edit<\/strong> pada baris item <em>Customer Properties<\/em> yang ingin Anda ubah<\/p>\n\n\n\n<p>7. Ubah <strong>Label <\/strong>sesuai dengan yang Anda inginkan, klik <strong>Save<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-4-1024x567.png\" alt=\"Group 5.png\" class=\"wp-image-1401\" width=\"1031\" height=\"571\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-4-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-4-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-4-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-4-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-4-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-4-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-4.png 1276w\" sizes=\"auto, (max-width: 1031px) 100vw, 1031px\" \/><\/figure>\n\n\n\n<p>8. <em>Customer Properties<\/em> telah berhasil diubah<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-5-1024x567.png\" alt=\"Group 6.png\" class=\"wp-image-1402\" width=\"1044\" height=\"578\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-5-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-5-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-5-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-5-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-5-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-5-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-5.png 1276w\" sizes=\"auto, (max-width: 1044px) 100vw, 1044px\" \/><\/figure>\n\n\n\n<p>9. Klik <strong>Delete, <\/strong>untuk menghapus item <em>Customer Properties<\/em><\/p>\n\n\n\n<p>10. Dialog konfirmasi akan muncul, klik <strong>Delete Properties<\/strong> jika Anda sudah yakin<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-6-1024x567.png\" alt=\"Group 7.png\" class=\"wp-image-1403\" width=\"1052\" height=\"582\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-6-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-6-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-6-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-6-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-6-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-6-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-6.png 1276w\" sizes=\"auto, (max-width: 1052px) 100vw, 1052px\" \/><\/figure>\n\n\n\n<p>11. Pada daftar <em>Customer Properties<\/em>, Anda dapat mencari dengan menggunakan kata kunci label <em>Customer Properties<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-7-1024x567.png\" alt=\"Group 8.png\" class=\"wp-image-1404\" width=\"1049\" height=\"581\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-7-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-7-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-7-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-7-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-7-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-7-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-7.png 1276w\" sizes=\"auto, (max-width: 1049px) 100vw, 1049px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Mengelola_Customer_Properties_Pada_Data_Pelanggan\"><\/span>Mengelola Customer Properties Pada Data Pelanggan<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Anda harus mengisi <em>value<\/em><em>Customer Properties<\/em> untuk masing-masing data pelanggan Anda. Untuk melakukannya Anda dapat melakukan dengan dua cara berikut:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Melalui Chatroom di Inbox<\/li><\/ul>\n\n\n\n<ol class=\"wp-block-list\"><li>Kunjungi menu Inbox pada bar menu disebelah kiri<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-8-1024x567.png\" alt=\"Group 9.png\" class=\"wp-image-1405\" width=\"1048\" height=\"580\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-8-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-8-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-8-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-8-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-8-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-8-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-8.png 1276w\" sizes=\"auto, (max-width: 1048px) 100vw, 1048px\" \/><\/figure>\n\n\n\n<p>2. Pilih room dari pelanggan yang diinginkan<\/p>\n\n\n\n<p>3. Klik menu <em>Customer Properties<\/em> pada bar disebelah kanan<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-9-1024x567.png\" alt=\"Group 10.png\" class=\"wp-image-1406\" width=\"1046\" height=\"579\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-9-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-9-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-9-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-9-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-9-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-9-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-9.png 1276w\" sizes=\"auto, (max-width: 1046px) 100vw, 1046px\" \/><\/figure>\n\n\n\n<p>4. Isi <em>value<\/em> dari masing-masing <em>Customer Properties, <\/em>klik Checklist<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-10-1024x567.png\" alt=\"Group 30.png\" class=\"wp-image-1407\" width=\"1051\" height=\"582\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-10-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-10-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-10-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-10-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-10-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-10-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-10.png 1276w\" sizes=\"auto, (max-width: 1051px) 100vw, 1051px\" \/><\/figure>\n\n\n\n<p>5. Apabila ingin menghapus <em>value<\/em> <em>Customer Properties<\/em> dari data pelanggan, Anda dapat menghapus <em>value<\/em> lalu klik Checklist,<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Melalui Contact detail<\/li><\/ul>\n\n\n\n<p>Untuk mengakses Contact detail, dapat Anda lakukan dengan dua cara, yaitu: menu Contact, dan room dari inbox.<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Klik menu Contact detail pada bar disebelah kanan<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-11-1024x567.png\" alt=\"image\" class=\"wp-image-1408\" width=\"1056\" height=\"584\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-11-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-11-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-11-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-11-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-11-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-11-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-11.png 1276w\" sizes=\"auto, (max-width: 1056px) 100vw, 1056px\" \/><\/figure>\n\n\n\n<p>2.<em> Customer Properties<\/em> dapat ditemukan dibagian bawah sebelah kiri<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-12-1024x567.png\" alt=\"Group 23.png\" class=\"wp-image-1409\" width=\"1067\" height=\"591\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-12-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-12-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-12-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-12-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-12-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-12-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-12.png 1276w\" sizes=\"auto, (max-width: 1067px) 100vw, 1067px\" \/><\/figure>\n\n\n\n<p>Atau,<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Kunjungi menu Contact pada bar menu disebelah kiri<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-13-1024x567.png\" alt=\"image\" class=\"wp-image-1410\" width=\"1069\" height=\"592\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-13-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-13-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-13-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-13-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-13-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-13-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-13.png 1276w\" sizes=\"auto, (max-width: 1069px) 100vw, 1069px\" \/><\/figure>\n\n\n\n<p>2. Cari data pelanggan dengan menggunakan kata kunci Nama<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-14-1024x567.png\" alt=\"Group 21.png\" class=\"wp-image-1411\" width=\"1069\" height=\"592\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-14-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-14-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-14-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-14-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-14-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-14-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-14.png 1276w\" sizes=\"auto, (max-width: 1069px) 100vw, 1069px\" \/><\/figure>\n\n\n\n<p>3. Klik salah satu pelanggan yang diinginkan pada daftar<\/p>\n\n\n\n<p>Setelah mengakses halaman Contact detail, Anda dapat mengikuti langkah dibawah ini untuk mengisi data <em>Customer Properties<\/em>:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Klik <strong>Edit<\/strong> pada <em>Customer Properties<\/em> yang diinginkan<\/li><li>Isi <em>value<\/em> dari <em>Customer Properties<\/em> yang dipilih, setelahnya klik <strong>Save<\/strong><\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-15-1024x567.png\" alt=\"Group 19.png\" class=\"wp-image-1412\" width=\"1058\" height=\"586\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-15-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-15-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-15-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-15-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-15-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-15-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-15.png 1276w\" sizes=\"auto, (max-width: 1058px) 100vw, 1058px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Mengenal_Customer_Group\"><\/span>Mengenal Customer Group<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><em>Customer Group<\/em> merupakan fitur yang sangat direkomendasikan bagi bisnis yang ingin lebih mengoptimalkan fungsi pengelolaan data pelanggannya. Fitur ini memungkinkan Anda mengelompokkan pelanggan berdasarkan kesamaan karakteristiknya. Pengelompokan ini membantu Anda dalam menentukan target pasar yang lebih tepat sasaran. Sebelum membuat <em>Customer Group<\/em> pada menu Contact, Anda perlu memahami istilah-istilah dibawah ini:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Filter Customer Properties: <\/strong>Sebuah panel yang menampilkan ragam Customer Properties sebagai kondisi penyaringan daftar dari pelanggan yang akan dijadikan dalam suatu grup.<\/li><li><strong>Filter Condition OR AND:<\/strong> Suatu penghubung yang bisa merepresentasikan kondisi yang digunakan untuk penyaringan daftar pelanggan. Kondisional OR digunakan ketika Anda ingin menggunakan lebih dari satu <em>Customer Properties<\/em> dengan hasil filter yaitu pelanggan-pelanggan yang memenuhi syarat salah satu atau semuanya. Jika Anda menggunakan kondisional AND, maka pelanggan harus memenuhi semua syarat <em>Customer Properties<\/em>.<\/li><li><strong>Joined At: <\/strong>Informasi waktu pelanggan bergabung kedalam <em>Customer Group<\/em>.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Membuat_Customer_Group_Berdasarkan_Customer_Properties\"><\/span>Membuat Customer Group Berdasarkan Customer Properties<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Anda dapat mengelompokkan pelanggan dengan membuat <em>Customer Group <\/em>berdasarkan <em>value<\/em> dari <em>Customer Properties<\/em> yang Anda isikan sebelumnya. Apabila pelanggan sudah dikelompokkan, akan lebih mudah untuk menentukan strategi <em>marketing<\/em> dan <em>sales<\/em> yang tepat untuk mendekati mereka.<\/p>\n\n\n\n<p>Untuk membuat <em>Customer Group<\/em> dibutuhkan <em>Customer Properties<\/em>, karena salah satu atau kombinasi dari <em>value<\/em> yang terdapat pada <em>Customer Properties<\/em> akan menjadi variabel yang mengindikasikan setiap <em>Customer Group<\/em> yang Anda buat. Untuk dapat menggunakan fitur ini, Anda harus berlangganan plan enterprise Multichannel Chat Qiscus. Untuk keterangan lebih lengkapnya, kunjungi <a href=\"https:\/\/www.qiscus.com\/id\/pricing\">halaman ini<\/a>.<\/p>\n\n\n\n<p>Langkah-langkah untuk membuat <em>Customer Group<\/em> adalah sebgai berikut:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Kunjungi menu Contact pada bar menu disebelah kiri<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-16-1024x567.png\" alt=\"image\" class=\"wp-image-1413\" width=\"1035\" height=\"573\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-16-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-16-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-16-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-16-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-16-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-16-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-16.png 1276w\" sizes=\"auto, (max-width: 1035px) 100vw, 1035px\" \/><\/figure>\n\n\n\n<p>2. Klik tanda <strong>plus<\/strong> (<strong>+<\/strong>) atau <strong>Filter<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-17-1024x567.png\" alt=\"Group 11.png\" class=\"wp-image-1414\" width=\"1042\" height=\"577\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-17-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-17-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-17-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-17-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-17-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-17-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-17.png 1276w\" sizes=\"auto, (max-width: 1042px) 100vw, 1042px\" \/><\/figure>\n\n\n\n<p>3. Filter <em>Customer Properties<\/em> panel akan terbuka<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-18-1024x567.png\" alt=\"Group 29.png\" class=\"wp-image-1415\" width=\"1050\" height=\"581\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-18-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-18-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-18-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-18-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-18-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-18-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-18.png 1276w\" sizes=\"auto, (max-width: 1050px) 100vw, 1050px\" \/><\/figure>\n\n\n\n<p>4. Pilihlah <em>Customer Properties<\/em> untuk menyaring data pelanggan yang ingin Anda masukan kedalam grup yang ingin Anda buat, klik <strong>Apply<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-19-1024x567.png\" alt=\"Group 15.png\" class=\"wp-image-1416\" width=\"1056\" height=\"585\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-19-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-19-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-19-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-19-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-19-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-19-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-19.png 1276w\" sizes=\"auto, (max-width: 1056px) 100vw, 1056px\" \/><\/figure>\n\n\n\n<p>5. Hasil penyaringan data pelanggan berdasarkan <em>Customer Properties<\/em> yang Anda aplikasikan akan muncul<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-20-1024x567.png\" alt=\"Group 26.png\" class=\"wp-image-1417\" width=\"1061\" height=\"587\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-20-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-20-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-20-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-20-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-20-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-20-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-20.png 1276w\" sizes=\"auto, (max-width: 1061px) 100vw, 1061px\" \/><\/figure>\n\n\n\n<p>6. Klik <strong>Add To Group<\/strong><\/p>\n\n\n\n<p>7. Isi Nama Grup dan Deskripsi, klik <strong>Save<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-21-1024x567.png\" alt=\"Group 24.png\" class=\"wp-image-1418\" width=\"1070\" height=\"592\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-21-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-21-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-21-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-21-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-21-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-21-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-21.png 1276w\" sizes=\"auto, (max-width: 1070px) 100vw, 1070px\" \/><\/figure>\n\n\n\n<p>8. Grup berhasil dibuat<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-22-1024x567.png\" alt=\"Group 22.png\" class=\"wp-image-1419\" width=\"1077\" height=\"596\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-22-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-22-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-22-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-22-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-22-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-22-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-22.png 1276w\" sizes=\"auto, (max-width: 1077px) 100vw, 1077px\" \/><\/figure>\n\n\n\n<p>Apabila Anda merasa perlu untuk mengubah anggota dari grup yang sudah Anda buat, Anda bisa menambahkan atau menghapusnya. Langkah-langkahnya sebagai berikut:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Menghapus anggota pada grup<\/li><\/ul>\n\n\n\n<ol class=\"wp-block-list\"><li>Pada daftar anggota grup, klik menu tiga titik dikanan atas<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-23-1024x567.png\" alt=\"image\" class=\"wp-image-1420\" width=\"1069\" height=\"592\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-23-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-23-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-23-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-23-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-23-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-23-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-23.png 1276w\" sizes=\"auto, (max-width: 1069px) 100vw, 1069px\" \/><\/figure>\n\n\n\n<p>2. Pilih <strong>Remove Customers<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-24-1024x567.png\" alt=\"image\" class=\"wp-image-1421\" width=\"1070\" height=\"592\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-24-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-24-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-24-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-24-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-24-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-24-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-24.png 1276w\" sizes=\"auto, (max-width: 1070px) 100vw, 1070px\" \/><\/figure>\n\n\n\n<p>3. Pilih anggota grup yang ingin Anda hapus, Anda dapat memilih satu atau lebih anggota sekaligus<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-25-1024x567.png\" alt=\"Group 16.png\" class=\"wp-image-1422\" width=\"1071\" height=\"593\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-25-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-25-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-25-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-25-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-25-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-25-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-25.png 1276w\" sizes=\"auto, (max-width: 1071px) 100vw, 1071px\" \/><\/figure>\n\n\n\n<p>4. Klik <strong>Remove Customers<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Menambah anggota pada grup<\/li><\/ul>\n\n\n\n<ol class=\"wp-block-list\"><li>Pada daftar anggota grup, klik menut tiga titik dikanan atas<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-26-1024x567.png\" alt=\"Group 20.png\" class=\"wp-image-1423\" width=\"1073\" height=\"594\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-26-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-26-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-26-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-26-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-26-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-26-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-26.png 1276w\" sizes=\"auto, (max-width: 1073px) 100vw, 1073px\" \/><\/figure>\n\n\n\n<p>2. Pilih <strong>Add Customers<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-27-1024x567.png\" alt=\"Group 14.png\" class=\"wp-image-1424\" width=\"1069\" height=\"592\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-27-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-27-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-27-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-27-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-27-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-27-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-27.png 1276w\" sizes=\"auto, (max-width: 1069px) 100vw, 1069px\" \/><\/figure>\n\n\n\n<p>3. Daftar pelanggan yang belum masuk kedalam grup akan muncul<\/p>\n\n\n\n<p>4. Anda dapat mencarinya dengan menggunakan kata kunci nama pelanggan<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-28-1024x567.png\" alt=\"Group 12.png\" class=\"wp-image-1425\" width=\"1066\" height=\"590\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-28-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-28-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-28-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-28-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-28-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-28-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-28.png 1276w\" sizes=\"auto, (max-width: 1066px) 100vw, 1066px\" \/><\/figure>\n\n\n\n<p>5. Anda juga dapat menyaring dengan menggunakan filter panel seperti ketika membuat grup<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-29-1024x567.png\" alt=\"Group 28.png\" class=\"wp-image-1426\" width=\"1071\" height=\"593\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-29-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-29-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-29-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-29-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-29-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-29-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-29.png 1276w\" sizes=\"auto, (max-width: 1071px) 100vw, 1071px\" \/><\/figure>\n\n\n\n<p>6. Pilih anggota grup yang ingin Anda tambahkan, Anda dapat memilih satu atau lebih anggota sekaligus<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-30-1024x567.png\" alt=\"Group 27.png\" class=\"wp-image-1427\" width=\"1078\" height=\"597\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-30-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-30-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-30-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-30-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-30-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-30-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-30.png 1276w\" sizes=\"auto, (max-width: 1078px) 100vw, 1078px\" \/><\/figure>\n\n\n\n<p>7. Klik <strong>Add to Group<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pentingnya_Manajemen_Data_Pelanggan\"><\/span>Pentingnya Manajemen Data Pelanggan<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Manajemen atau pengelolaan data pelanggan menjadi salah satu aktivitas penting di dalam bisnis. Eksekusi yang tepat akan membantu meningkatkan efektivitas strategi marketing dan sales serta membawa ROI positif bagi bisnis. Bagi Anda para <em>marketer<\/em> fitur Customer Properties dan Customer Group pada Contact akan membantu Anda menyusun aktivitas pemasaran dengan target dan karakteristik yang spesifik. Bagi tim <em>sales<\/em> dan <em>customer service<\/em> fitur ini bermanfaat untuk membantu Anda membuat SOP atau skenario tertentu untuk mem-follow up pelanggan.<\/p>\n\n\n\n<p>Untuk mengetahui informasi lebih lanjut tentang fitur di atas, Anda dapat menghubungi tim kami via <a href=\"https:\/\/api.whatsapp.com\/send?phone=6281228430523&text=Hi%20Qiscus%20team\">WhatsApp<\/a> atau mengunjungi laman <a href=\"https:\/\/www.qiscus.com\/en\/contact\">ini<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Setelah berhasil meluncurkan fitur Contact, Multichannel Chat Qiscus melakukan beberapa pengembangan pada fitur tersebut guna mendukung aktivitas manajemen&hellip;\n","protected":false},"author":14,"featured_media":1428,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2],"tags":[513,512],"class_list":{"0":"post-1396","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tutorial","8":"tag-customer-data-management","9":"tag-manajemen-data"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Manajemen Data Pelanggan Pada Multichannel Chat Qiscus<\/title>\n<meta name=\"description\" content=\"Manajemen atau pengelolaan data pelanggan menjadi salah satu aktivitas penting di dalam bisnis. 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