{"id":1430,"date":"2021-10-05T05:28:54","date_gmt":"2021-10-05T05:28:54","guid":{"rendered":"https:\/\/blogs.qiscus.com\/id\/?p=1430"},"modified":"2025-04-14T08:02:53","modified_gmt":"2025-04-14T08:02:53","slug":"mengirim-broadcast-message-yang-tepat-ke-pelanggan-tertentu","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/mengirim-broadcast-message-yang-tepat-ke-pelanggan-tertentu\/","title":{"rendered":"Mengirim Broadcast Message yang Tepat ke Pelanggan Tertentu"},"content":{"rendered":"\n<p>Seperti yang telah kita bahas pada artikel sebelumnya, <strong>Manajemen Data Pelanggan Pada Multichannel Chat Qiscus,<\/strong><em>Customer Group<\/em> sebagai <em>tool<\/em> manajemen data pelanggan sangat berperan penting bagi bisnis Anda. Anda dapat mengelompokkan pelanggan dengan karakteristik yang sama, sehingga dapat menjalankang strategi promosi yang efisien dan tepat sasaran. Kegiatan promosi ini salah satunya dapat dilakukan dengan memanfaatkan fitur <em>Broadcast Message.<\/em><\/p>\n\n\n\n<p>Untuk memahami penggunaan Broadcast Message ini, mari kita lihat contoh kasus sebagai berikut. Sebuah toko baju akan melakukan promosi produk baru berupa baju anak-anak dan mereka ingin melakukan promosi langsung kepada target konsumen melalui kanal aplikasi chat.<\/p>\n\n\n\n<p>Pada <em>Customer Properties<\/em> terdapat data yang menyatakan jenis kelamin dan ketertarikan produk. Dari data tersebut, tim pemasaran toko tersebut dapat membuat <em>Customer Group<\/em> dengan karakteristik pelanggan dengan data <em>Customer Properties<\/em>: jenis kelamin adalah perempuan, dan ketertarikan produk terhadap baju anak-anak. Tim pemasaran toko tersebut dapat mengirimkan <em>Broadcast Message<\/em> yang berisi promosi produk baju anak-anak kepada <em>Customer Group<\/em> tersebut, sehingga menyasar <em>audience<\/em> yang spesifik dan lebih tepat.<\/p>\n\n\n\n<p><em>Broadcast Message<\/em> dapat dikirimkan secara langsung atau dijadwalkan pada waktu tertentu, sesuai kebutuhan Anda. Berikut langkah-langkah untuk melakukan broadcast berdasarkan <em>Customer Group<\/em>:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Kunjungi menu Contact pada bar menu disebelah kiri<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-31-1024x567.png\" alt=\"image\" class=\"wp-image-1431\" width=\"1032\" height=\"571\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-31-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-31-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-31-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-31-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-31-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-31-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-31.png 1276w\" sizes=\"auto, (max-width: 1032px) 100vw, 1032px\" \/><\/figure>\n\n\n\n<p>2. Pilih salah satu grup<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-32-1024x567.png\" alt=\"Group 13.png\" class=\"wp-image-1432\" width=\"1044\" height=\"578\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-32-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-32-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-32-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-32-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-32-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-32-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-32.png 1276w\" sizes=\"auto, (max-width: 1044px) 100vw, 1044px\" \/><\/figure>\n\n\n\n<p>3. Klik tombol <strong>Broadcast<\/strong> disebelah kanan atas<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-33-1024x567.png\" alt=\"Group 13.png\" class=\"wp-image-1433\" width=\"1054\" height=\"583\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-33-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-33-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-33-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-33-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-33-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-33-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-33.png 1276w\" sizes=\"auto, (max-width: 1054px) 100vw, 1054px\" \/><\/figure>\n\n\n\n<p>4. Anda akan dialihkan ke halaman Broadcast<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-34-1024x567.png\" alt=\"Group 33.png\" class=\"wp-image-1434\" width=\"1062\" height=\"588\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-34-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-34-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-34-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-34-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-34-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-34-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-34.png 1276w\" sizes=\"auto, (max-width: 1062px) 100vw, 1062px\" \/><\/figure>\n\n\n\n<p>Atau,<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Kunjungi menu Outbound Message pada bar menu disebelah kiri<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-35-1024x567.png\" alt=\"Group 35.png\" class=\"wp-image-1435\" width=\"1065\" height=\"590\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-35-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-35-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-35-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-35-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-35-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-35-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-35.png 1276w\" sizes=\"auto, (max-width: 1065px) 100vw, 1065px\" \/><\/figure>\n\n\n\n<p>2. Klik <strong>New Broadcast<\/strong><\/p>\n\n\n\n<p>3. Pilih <em>Select from Customer Group<\/em><\/p>\n\n\n\n<p>4. Pilih <em>Customer Group<\/em> yang ingin dilakukan <em>Broadcast Message<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-36-1024x567.png\" alt=\"Group 34.png\" class=\"wp-image-1436\" width=\"1057\" height=\"585\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-36-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-36-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-36-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-36-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-36-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-36-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-36.png 1276w\" sizes=\"auto, (max-width: 1057px) 100vw, 1057px\" \/><\/figure>\n\n\n\n<p>Setelah Anda mengisi Nama Broadcast, klik Next. Ikuti langkah berikut untuk menyelesaikan proses Broadcast:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Pilih <em>Message Template.<\/em> Anda harus memiliki template yang telah di approve oleh pihak WhatsApp untuk melakukan <em>Broadcast Message<\/em>.<\/li><li>Pilih bahasa<\/li><li>Klik <strong>Download Group CSV Template<\/strong><\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-37-1024x567.png\" alt=\"Group 36.png\" class=\"wp-image-1437\" width=\"1050\" height=\"581\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-37-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-37-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-37-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-37-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-37-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-37-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-37.png 1276w\" sizes=\"auto, (max-width: 1050px) 100vw, 1050px\" \/><\/figure>\n\n\n\n<p>4. Pada CSV akan terisi daftar nama anggota dari grup yang Anda pilih sebelumnya<\/p>\n\n\n\n<p>5. Lengkapi data pada CSV tersebut<\/p>\n\n\n\n<p>6. Klik <strong>Upload CSV<\/strong><\/p>\n\n\n\n<p>7. Pilih separator yang sama dengan separator ketika download CSV, klik <strong>Next<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-38-1024x567.png\" alt=\"Group 37.png\" class=\"wp-image-1438\" width=\"1061\" height=\"587\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-38-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-38-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-38-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-38-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-38-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-38-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-38.png 1276w\" sizes=\"auto, (max-width: 1061px) 100vw, 1061px\" \/><\/figure>\n\n\n\n<p>8. Anda bisa memilih untuk mengirimkan <em>Broadcast Message<\/em> saat ini atau menjadwalkannya.<\/p>\n\n\n\n<p>9. Jika ingin dijadwalkan, pilih <strong>Yes<\/strong> pada <em>Schedule Broadcast<\/em> dan isi Tanggal dan waktu<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-39-1024x567.png\" alt=\"Group 38.png\" class=\"wp-image-1439\" width=\"1060\" height=\"587\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-39-1024x567.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-39-300x166.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-39-768x426.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-39-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-39-800x443.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-39-1160x643.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/10\/image-39.png 1276w\" sizes=\"auto, (max-width: 1060px) 100vw, 1060px\" \/><\/figure>\n\n\n\n<p>10. Klik <strong>Send<\/strong><\/p>\n\n\n\n<p>Untuk dapat menggunakan fitur ini, Anda harus berlangganan plan Enterprise Multichannel Chat Qiscus. Untuk keterangan lebih lengkapnya, kunjungi <a href=\"https:\/\/www.qiscus.com\/id\/pricing\">halaman Qiscus Multichannel Chat<\/a> atau hubungi kami via <a href=\"https:\/\/api.whatsapp.com\/send?phone=6281228430523&text=Hi%20Qiscus%20team\">WhatsApp<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Seperti yang telah kita bahas pada artikel sebelumnya, Manajemen Data Pelanggan Pada Multichannel Chat Qiscus,Customer Group sebagai tool&hellip;\n","protected":false},"author":14,"featured_media":1440,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2],"tags":[],"class_list":{"0":"post-1430","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tutorial"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mengirim Broadcast Message yang Tepat ke Pelanggan Tertentu<\/title>\n<meta name=\"description\" content=\"Broadcast Message dapat dikirimkan secara langsung atau dijadwalkan pada waktu tertentu, sesuai kebutuhan Anda. 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