{"id":1461,"date":"2021-10-05T07:37:57","date_gmt":"2021-10-05T07:37:57","guid":{"rendered":"https:\/\/blogs.qiscus.com\/id\/?p=1461"},"modified":"2025-09-19T09:16:31","modified_gmt":"2025-09-19T02:16:31","slug":"meningkatkan-kemampuan-multichannel-chat-qiscus-app-center","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/meningkatkan-kemampuan-multichannel-chat-qiscus-app-center\/","title":{"rendered":"Meningkatkan Kemampuan Multichannel Chat: Qiscus App Center"},"content":{"rendered":"\n

Salah satu nilai Qiscus yang paling ditonjolkan sebagai produk yang telah digunakan oleh ratusan klien kami adalah ekstensibilitas. Ekstnsibilitas ini dimungkinkan melalui sarana SDK, API, webhook <\/a>dengan dokumentasi yang lengkap dan jelas yang hadir dalam berbagai macam proses integrasi seperti CRM, memfasilitasi interaksi chatbot, atau membangun sistem penugasan agen yang kompleks. Nilai-nilai ini telah terwujud dalam berbagai pengaplikasian dan telah membawa manfaat besar bagi klien.<\/p>\n\n\n\n

Qiscus App Center adalah produk yang diharapkan dapat lebih menekankan nilai ekstensibilitas dengan cara yang lebih lengkap, yang memungkinkan pengguna untuk menemukan atau membuat, membeli, onboard, dan memantau komponen integrasi Qiscus. Tujuannya untuk menambah nilai layanan Qiscus kepada klien kami.<\/p>\n\n\n\n

App Explorer<\/h3>\n\n\n\n

Anda dapat menemukan berbagai macam aplikasi yang tersedia di Qiscus App Center dengan mudah dengan cara melakukan pencarian ataupun penyaringan berdasarkan kategori aplikasi. Berikut langkah-langkah untuk menjelajah aplikasi yang terdapat di Qiscus App Center:<\/p>\n\n\n\n

    \n
  1. Masuk ke menu Qiscus App Center yang ada pada sidebar<\/em> menu di sebelah kiri.<\/li>\n<\/ol>\n\n\n\n
    \"sidebar.png\"<\/figure>\n\n\n\n

    2. Pilih menu Explore<\/em><\/p>\n\n\n\n

    \"eksplore.png\"<\/figure>\n\n\n\n

    3. Anda dapat melakukan pencarian dengan kata kunci tertentu untuk menemukan aplikasi tertentu<\/p>\n\n\n\n

    \"eksplore<\/figure>\n\n\n\n

    4. Anda dapat melakukan penyaringan aplikasi berdasarkan kategori<\/p>\n\n\n\n

    \"eksplore<\/figure>\n\n\n\n
    \"eksplore<\/figure>\n\n\n\n

    5. Anda dapat melihat detail informasi dari setiap aplikasi yang tersedia dengan cara klik pada more detail<\/em><\/p>\n\n\n\n

    \"eksplore.png\"<\/figure>\n\n\n\n
    \"eksplore<\/figure>\n\n\n\n

    My Apps<\/h3>\n\n\n\n

    Pada menu My Apps, Anda akan dapat menemukan daftar aplikasi yang telah Anda pasang. Beberapa aplikasi dapat langsung dipasang, seperti CSAT atau Customer Satisfaction yaitu aplikasi yang digunakan untuk mengetahui tingkat kepuasan pelanggan terhadap layanan atau produk. Beberapa aplikasi yang lain perlu menghubungi Qiscus untuk dilakukan instalasi karena memerlukan informasi yang lebih detail mengenai use case <\/em>nya, seperti CRM.<\/p>\n\n\n\n

    Fitur pencarian berdasarkan kata kunci tertentu, penyaringan aplikasi berdasarkan kategori yang terdapat pada fitur Explore<\/em> dapat ditemukan juga pada fitur My Apps<\/em> dan ada satu penyaringan lagi yaitu penyaringan berdasarkan status aplikasi.<\/p>\n\n\n\n

    \"filter<\/figure>\n\n\n\n

    Terdapat beberapa kategori penyaringan berdasarkan status aplikasi:<\/p>\n\n\n\n

      \n
    1. Installed<\/em> akan menampilkan daftar aplikasi yang telah terpasang dan terintegrasikan dengan Qiscus Multichannel<\/li>\n\n\n\n
    2. Requested<\/em> akan menampilkan daftar aplikasi yang dalam status permintaan pemasangan<\/li>\n\n\n\n
    3. Process<\/em> menandakan aplikasi tersebut sedang diproses untuk diintegrasikan<\/li>\n<\/ol>\n\n\n\n

      Beberapa aplikasi yang telah terpasang dapat dilakukan self service<\/em> dimana pengguna dapat melakukan pengaturan aplikasi yang telah diintegrasikan sesuai dengan kebutuhan, contoh seperti pada aplikasi CSAT berikut:<\/p>\n\n\n\n

      \"app<\/figure>\n\n\n\n

      Untuk aplikasi CSAT ini akan memunculkan halaman pengaturan aplikasi tersebut, next<\/em> kita akan menjelaskan cara penggunaan CSAT dan bagaimana CSAT ini dapat meningkatkan customer expectation<\/em>.<\/p>\n\n\n\n

      \"csat<\/figure>\n\n\n\n

      Jika Anda memiliki kendala pada saat mengunakan fitur App Center atau fitur lainnya, Anda dapat meminta bantuan tim solution & support<\/em> kami melalui laman ini<\/a>. Bagi Anda yang ingin berdiskusi lebih lanjut terkait dashboard<\/em> Multichannel Chat Qiscus, Anda dapat mengunjungi www.qiscus.com<\/a> atau menghubungi kami di sini<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Salah satu nilai Qiscus yang paling ditonjolkan sebagai produk yang telah digunakan oleh ratusan klien kami adalah ekstensibilitas.…\n","protected":false},"author":27,"featured_media":1472,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[32],"tags":[515,14],"class_list":{"0":"post-1461","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-news","8":"tag-qiscus-app-center","9":"tag-qiscus-multichannel-chat"},"yoast_head":"\nMeningkatkan Kemampuan Multichannel Chat: Qiscus App 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