{"id":1494,"date":"2021-10-07T09:22:46","date_gmt":"2021-10-07T09:22:46","guid":{"rendered":"https:\/\/blogs.qiscus.com\/id\/?p=1494"},"modified":"2024-12-10T03:55:08","modified_gmt":"2024-12-10T03:55:08","slug":"fungsi-dan-kelebihan-whatsapp-business-api-bagi-bisnis-anda","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/fungsi-dan-kelebihan-whatsapp-business-api-bagi-bisnis-anda\/","title":{"rendered":"Fungsi dan Kelebihan WhatsApp Business API bagi Bisnis Anda"},"content":{"rendered":"\n<p>Bisnis Anda sudah semakin berkembang dan memiliki banyak pelanggan? Saatnya untuk memakai WhatsApp Business API. Ini adalah sistem perangkat yang dikembangkan oleh WhatsApp untuk melayani konsumen. WA Business API baru dapat digunakan saat diintegrasikan dengan <em>dashboard<\/em> atau <em>paltform<\/em> dari <em>business solution provider official<\/em> WhatsApp. Qiscus adalah salah satu yang menyediakan layanan tersebut melalui fitur Multichannel Chat.<\/p>\n\n\n\n<p>Mengapa bisnis besar perlu menggunakannya? Apa sajakah kelebihan yang dimilikinya? Simak langsung informasi selengkapnya di bawah ini:<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fungsi-dan-kelebihan-whatsapp-business-api-bagi-bisnis-anda\/#Cara_Kerja_WA_Business_API\" >Cara Kerja WA Business API<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fungsi-dan-kelebihan-whatsapp-business-api-bagi-bisnis-anda\/#Ragam_Fungsinya\" >Ragam Fungsinya<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fungsi-dan-kelebihan-whatsapp-business-api-bagi-bisnis-anda\/#Kelebihan_yang_Diberikan\" >Kelebihan yang Diberikan<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fungsi-dan-kelebihan-whatsapp-business-api-bagi-bisnis-anda\/#Terhubung_dengan_Sistem_lain\" >Terhubung dengan Sistem lain<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fungsi-dan-kelebihan-whatsapp-business-api-bagi-bisnis-anda\/#Memberikan_Customer_Experience_yang_Menyenangkan\" >Memberikan Customer Experience yang Menyenangkan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fungsi-dan-kelebihan-whatsapp-business-api-bagi-bisnis-anda\/#Membangun_Kedekatan_dengan_Pelanggan\" >Membangun Kedekatan dengan Pelanggan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fungsi-dan-kelebihan-whatsapp-business-api-bagi-bisnis-anda\/#Lebih_Interaktif\" >Lebih Interaktif<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fungsi-dan-kelebihan-whatsapp-business-api-bagi-bisnis-anda\/#Komunikasi_Secara_Dua_Arah\" >Komunikasi Secara Dua Arah<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fungsi-dan-kelebihan-whatsapp-business-api-bagi-bisnis-anda\/#Keamanan_yang_Terjamin\" >Keamanan yang Terjamin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fungsi-dan-kelebihan-whatsapp-business-api-bagi-bisnis-anda\/#Pesan_Lebih_Cepat_Diterima\" >Pesan Lebih Cepat Diterima<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fungsi-dan-kelebihan-whatsapp-business-api-bagi-bisnis-anda\/#Pesan_Lebih_Cepat_Dibaca\" >Pesan Lebih Cepat Dibaca<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fungsi-dan-kelebihan-whatsapp-business-api-bagi-bisnis-anda\/#Pelayanan_Lebih_Optimal\" >Pelayanan Lebih Optimal<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cara_Kerja_WA_Business_API\"><\/span>Cara Kerja WA Business API<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>WhatsApp Business API merupakan solusi tepat bagi bisnis berskala besar untuk memperlancar <a href=\"https:\/\/blogs.qiscus.com\/id\/2020\/08\/24\/whatsapp-business-api-solusi-efektif-untuk-komunikasi-bisnis\/\">komunikasi bisnis<\/a> dengan konsumen secara lebih efisien. Melalui API (<em>Application Program Interface<\/em>), akun WhatsApp bisnis dan aplikasi perusahaan akan terhubung secara otomatis menjadi sistem terpadu.<\/p>\n\n\n\n<p>Meskipun terhubung dengan aplikasi lainnya, WhatsApp sudah dilengkapi dengan sistem end-to-end encryption yang terkunci. Dengan sistem keamanan ini, data Anda tidak akan bocor kepada pihak lain, baik data berupa teks, video, foto, audio, maupun dokumen. Data-data tersebut hanya dapat dibaca oleh Anda dan konsumen yang terlibat dalam percakapan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ragam_Fungsinya\"><\/span>Ragam Fungsinya<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Dengan program antarmuka yang terdapat pada WhatsApp Business API, sistem perangkat ini akan memiliki berbagai fungsi yang sangat bermanfaat untuk menjalankan bisnis Anda. Diantara fungsi tersebut adalah sebagai berikut:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Memungkinkan Anda untuk menghubungkan akun WhatsApp bisnis ke saluran lainnya, sehingga bisa diakses hingga lebih dari 10 perangkat sekaligus.<\/li><li>Menambah agent <em>Customer Service<\/em> untuk melayani pesan dari konsumen di akun WhatsApp agar lebih optimal dalam memberikan pelayanan.<\/li><li>Meningkatkan responsivitas secara aman melalui sistem enkripsi <em>end-to-end<\/em>.<\/li><li>Sebagai Customer Retention Tool.<\/li><li>Memfasilitasi bisnis untuk membangun brand presence melalui fitur lencana bisnis, katalog, dan profil yang terverifikasi dan terintegraasi dengan website, <em>booking back-end system, back-end system<\/em>, dan notifikasi untuk setiap kebutuhan pelanggan.<\/li><li>Sebagai Customer Service Support Tool setelah WA Business Api terintegrasi dengan <em>chatbot solutions<\/em> yang memiliki fitur <em>auto-response<\/em>.<\/li><li>Menampilkan akun resmi WA Business Anda lengkap dengan nama bisnis, label \u201cAkun Bisnis\u201d, dan berbagai informasi penting terkait bisnis, seperti alamat, jam kerja, situs bisnis, dan saluran pengaduan pelanggan.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Kelebihan_yang_Diberikan\"><\/span>Kelebihan yang Diberikan<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/QWAdiOvUcdKtoTh6Ouhs8Q27Rky4fjBxYII05_2ZcsEudD_iVLxpEA-YL64fVy5u1pD_8UoijWBGhVWHY7FXHkrq_nZUTht65OMExzaBUMEivICJGrBHAPTq5xNuz699U9-rud63=s0\" alt=\"\" \/><figcaption>Unsplash<\/figcaption><\/figure>\n\n\n\n<p>Anda dapat menjalankan bisnis dengan lebih mudah berkat banyaknya kelebihan yang diberikan oleh WhatsApp Business API, Berikut daftar kelebihannya:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Terhubung_dengan_Sistem_lain\"><\/span>Terhubung dengan Sistem lain<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>WA Business API dapat terintegrasi dengan sistem CRM atau <em>customer service<\/em>. Dikarenakan dapat terintegrasi secara otomatis dengan sistem lainnya, maka tim support dapat lebih mudah mengakses data-data yang diperlukan untuk melayani pelanggan secara maksimal. Selain itu, integrasi ini juga membuat semua pesan masuk dari pelanggan dapat dibalas dengan cepat, karena langsung tertuju ke agen tertentu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Memberikan_Customer_Experience_yang_Menyenangkan\"><\/span>Memberikan Customer Experience yang Menyenangkan<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Berkat adanya berbagai fitur canggih yang disertakan dalam WA Bisnis API, Anda pun dapat memberikan pengalaman berbelanja yang menyenangkan kepada pelanggan. Hal ini tentu menjadi kelebihan tersendiri yang belum tentu dimiliki oleh kompetitor Anda.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Membangun_Kedekatan_dengan_Pelanggan\"><\/span>Membangun Kedekatan dengan Pelanggan<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Jika diintegrasikan dengan WhatsApp chatbot, maka Anda dapat berkomunikasi secara personal dan melayani pelanggan selama 24 jam penuh. WhatsApp yang terverifikasi dapat mendorong kredibilitas pelanggan karena memungkinkan Anda untuk menyimpan alamat email, website, nomor telepon, dan informasi penting lainnya di bagian profil demi membangun <em>image<\/em> perusahaan Anda.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Lebih_Interaktif\"><\/span>Lebih Interaktif<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Fitur-fitur menarik yang disediakan oleh WA bisnis API, seperti display picture, status, dan story, membuatnya jadi lebih interaktif. WhatsApp juga memberikan pilihan bagi bisnis untuk membagikan video, gambar, dokumen, dan share live location sehingga membuat pelanggan dapat mengetahui detail pada produk Anda.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Komunikasi_Secara_Dua_Arah\"><\/span>Komunikasi Secara Dua Arah<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Komunikasi yang terjadi antara bisnis Anda dengan pelanggan terjadi secara dua arah (<em>real time<\/em>) seperti percakapan langsung atau melalui telepon, sehingga percakapan pun menjadi lebih efisien dan mudah dipahami. Melalui komunikasi ini, pelanggan dapat bertanya tentang produk Anda melalui link API WhatsApp yang ada di media sosial atau website perusahaan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Keamanan_yang_Terjamin\"><\/span>Keamanan yang Terjamin<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Berkat adanya sistem two-factor-authentication (2FA) dan end-to-end encryption, percakapan Anda dengan pelanggan pun sangat terjamin keamanannya. Tidak ada pihak lain dapat mengaksesnya, sehingga risiko penipuan maupun kebocoran data akan lebih minim.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pesan_Lebih_Cepat_Diterima\"><\/span>Pesan Lebih Cepat Diterima<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pesan balasan dari Anda akan terkirim kepada pelanggan secara otomatis pada waktu yang sama. Selain itu, karena dapat <a href=\"https:\/\/blogs.qiscus.com\/id\/2020\/09\/11\/integrasi-chatbot-dengan-whatsapp-business-api\/\">diintegrasikan dengan chatbot<\/a>, Anda dapat membuat template pesan balasan untuk menjawab pertanyaan yang sering diajukan oleh pelanggan. Setelah itu, chatbot akan menjawabnya secara otomatis. Penundaan pengiriman pesan hanya terjadi ketika koneksi internet terputus, lalu langsung diterima setelah terhubung kembali dengan internet.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pesan_Lebih_Cepat_Dibaca\"><\/span>Pesan Lebih Cepat Dibaca<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Di samping cepat diterima, pesan Anda juga lebih cepat dibaca. Ini dikarenakan rata-rata pengguna WhatsApp membuka aplikasi ini di smartphone mereka lebih dari 23 kali dan dibaca dalam 5 menit. Hal ini menjadikan proses komunikasi Anda dengan pelanggan menjadi lebih lancar dan mereka lebih puas terhadap pelayanan yang Anda berikan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pelayanan_Lebih_Optimal\"><\/span>Pelayanan Lebih Optimal<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>WhatsApp Business API memiliki kelebihan dalam memberikan analisis canggih terhadap percakapan untuk melacak kinerja setiap agen, percakapan masuk, hingga seberapa cepat respon percakapan yang diberikan oleh tim. Semua data tersebut berperan penting dalam memberikan pelayanan secara lebih optimal.<\/p>\n\n\n\n<p>Itulah fungsi dan kelebihan yang diberikan WhatsApp Business API bagi bisnis Anda. Dapatkan segera WhatsApp Business API melalui Qiscus Multichannel Chat untuk meningkatkan pengalaman komunikasi bisnis Anda bersama pelanggan. Ingin segera mencoba? Hubungi kami<a href=\"https:\/\/www.qiscus.com\/contact\"> di sini<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Bisnis Anda sudah semakin berkembang dan memiliki banyak pelanggan? Saatnya untuk memakai WhatsApp Business API. Ini adalah sistem&hellip;\n","protected":false},"author":27,"featured_media":1496,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3],"tags":[40,7,10],"class_list":{"0":"post-1494","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-insight","8":"tag-bisnis","9":"tag-whatsapp","10":"tag-whatsapp-business-api"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fungsi dan Kelebihan WhatsApp Business API bagi Bisnis Anda<\/title>\n<meta name=\"description\" content=\"WhatsApp Business API memberikan banyak fungsi dan kelebihan bagi bisnis berskala bessar. Apa saja? 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