{"id":1559,"date":"2021-10-25T03:02:45","date_gmt":"2021-10-25T03:02:45","guid":{"rendered":"https:\/\/blogs.qiscus.com\/id\/?p=1559"},"modified":"2025-08-29T11:18:56","modified_gmt":"2025-08-29T04:18:56","slug":"permudah-pelanggan-menghubungi-anda-dengan-mengintegrasikan-android-widget","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/permudah-pelanggan-menghubungi-anda-dengan-mengintegrasikan-android-widget\/","title":{"rendered":"Permudah Pelanggan Menghubungi Anda Dengan Mengintegrasikan Android Widget"},"content":{"rendered":"\n

Perkembangan smartphone dan aplikasi mobile telah meningkatkan ketergantungan masyarakat terhadap gawai. Tidak hanya mendukung aktivitas sehari-hari individu, saat ini aplikasi mobile<\/em> juga sangat populer digunakan untuk menunjang kegiatan bisnis. Tidak sedikit bisnis yang memiliki aplikasi mobile-nya sendiri yang digunakan untuk memperkenalkan produk mereka atau melakukan transaksi. Dari sisi konsumen, keberadaan aplikasi mobile mempermudah pelanggan dalam melakukan transaksi karena dilakukan dimana saja dan kapan saja.<\/p>\n\n\n\n

Keberadaan aplikasi mobile ini kemudian menghadirkan kebutuhan media untuk konsumen dapat berkomunikasi langsung dengan bisnis. Sayangnya, kebanyakan aplikasi mobile tidak dilengkapi dengan fitur komunikasi, seperti chat, di dalamnya, sehingga konsumen harus mengakses aplikasi lain untuk bisa berkomunikasi dengan bisnis. Hal ini membuat alur komunikasi menjadi tidak efektif. Untuk menjawab permasalahan ini, Qiscus menghadirkan Android mobile widget in-app sebagai fitur percakapan pada aplikasi bisnis.<\/p>\n\n\n\n

Implementasi Android mobile widget in-app akan mempermudah kedua pihak. Dari sisi konsumen, mereka akan lebih leluasa dan tidak kerepotan saat hendak menghubungi bisnis melalui aplikasi mobile<\/em> bisnis. Dari sisi bisnis, fasilitas ini akan mempengaruhi persepsi dan relasi konsumen bisnis, seperti memberikan Customer Experience yang sesuai ekspektasi dan mendapatkan konsumen yang loyal. Selain mobile aplikasi Android, Qiscus juga menyediakan mobile widget in-app pada platform iOS, React Native dan kedepannya Flutter.<\/p>\n\n\n\n

Lebih lanjut, proses integrasi Android mobile widget in-app juga sangat mudah, seperti pada langkah-langkah berikut:<\/p>\n\n\n\n

    \n
  1. Bisnis harus memiliki akun Qiscus Multichannel Chat. Untuk mendapatkannya, bisnis dapat melakukan registrasi dengan menggunakan email<\/li>\n<\/ol>\n\n\n\n
    \"Group<\/figure>\n\n\n\n

    2. Login ke Qiscus Multichannel Chat dengan menggunakan email dan password<\/p>\n\n\n\n

    \"Group<\/figure>\n\n\n\n

    3. Kunjungi halaman \u2018Setting\u2019<\/p>\n\n\n\n

    \"Group<\/figure>\n\n\n\n

    4. Klik menu \u2018App Information\u2019<\/p>\n\n\n\n

    \"Group<\/figure>\n\n\n\n

    5. App ID dapat ditemukan pada kolom \u2018App Information\u2019<\/p>\n\n\n\n

    6. Kunjungi halaman \u2018Integration\u2019<\/p>\n\n\n\n

    \"Group<\/figure>\n\n\n\n

    7. Pilih \u2018Qiscus Widget\u2019<\/p>\n\n\n\n

    \"Group<\/figure>\n\n\n\n

    8. Aktifkan toggle Qiscus Widget<\/p>\n\n\n\n

    \"Group<\/figure>\n\n\n\n

    9. Jika Anda ingin mengintegrasikan dengan channel Qiscus Widget secara spesifik, Anda membutuhkan channel_id dari Qiscus Widget tersebut yang dapat diperoleh dari bagian dibawah ini:<\/p>\n\n\n\n

    \"yfaz7vcbbuazjkjbl2aa.png\"<\/figure>\n\n\n\n

    10. Buka SampleApp.kt<\/p>\n\n\n\n

    11. Ganti nilai YOUR_APP_ID dengan AppId pada langkah 5<\/p>\n\n\n\n

    qiscusMultichannelWidget = QiscusMultichannelWidget.setup(application, qiscusCore, \"YOUR_APP_ID\", \"LOCALPREFKEY\")<\/code><\/pre>\n\n\n\n
    12. Anda dapat mengintegrasikan spesifik Qiscus Widget dengan mengimplementasikan code dibawah ini. channelId diperoleh dari langkah 9<\/p>\n\n\n\n
    val channelId : Int = 23 \/\/ channel_id\nqiscusMultichannelWidge\n.initiateChat()\n.setChannelId(channelId)\n.startChat(context)<\/code><\/pre>\n\n\n\n
    13. Integrasi sudah selesai, pelanggan dapat berkomunikasi melalui aplikasi mobile bisnis<\/p>\n\n\n\n
    \"Screenshot_20211011-112215_Multichannel-sample.jpg\"<\/figure>\n\n\n\n
    14. Bisnis dapat menjawab melalui dashboard Qiscus Multichannel Chat.<\/p>\n\n\n\n
    \"Group<\/figure>\n\n\n\n
    Untuk tutorial yang lebih detail Anda dapat mengunjungi halaman dokumentasi<\/a> berikut ini. Apabila menemukan kendala, Anda dapat menghubungi kami melalui laman ini<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Perkembangan smartphone dan aplikasi mobile telah meningkatkan ketergantungan masyarakat terhadap gawai. Tidak hanya mendukung aktivitas sehari-hari individu, saat…\n","protected":false},"author":14,"featured_media":1570,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2],"tags":[544,14],"class_list":{"0":"post-1559","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tutorial","8":"tag-android-widget","9":"tag-qiscus-multichannel-chat"},"yoast_head":"\nPermudah Pelanggan Menghubungi Anda Dengan Mengintegrasikan Android Widget<\/title>\n<meta name=\"description\" content=\"Implementasi Android mobile widget in-app akan mempermudah kedua pihak. 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