{"id":1736,"date":"2021-11-04T05:01:49","date_gmt":"2021-11-04T05:01:49","guid":{"rendered":"https:\/\/blogs.qiscus.com\/id\/?p=1736"},"modified":"2021-11-04T05:01:50","modified_gmt":"2021-11-04T05:01:50","slug":"ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/","title":{"rendered":"Ketahui Tingkat Kepuasan Konsumen dengan Qiscus CSAT Survey"},"content":{"rendered":"\n<p><strong>CSAT (<em>Customer Satisfaction<\/em>)<\/strong> adalah aplikasi yang digunakan untuk menangkap umpan balik pelanggan terhadap pelayanan suatu bisnis. Dengan mengetahui tingkat kepuasan pelanggannya, dapat membantu bisnis untuk melakukan <em>improvement<\/em> guna meningkatkan <em>customer experience<\/em> nya. Kini hal tersebut dapat dilakukan dengan mudah melalui <strong>CSAT app<\/strong>. Untuk mengaktifkannya, Anda dapat mengaksesnya melalui menu <strong>App Center<\/strong> yang terdapat pada <em>sidebar<\/em>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"544\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-4-1024x544.png\" alt=\"image\" class=\"wp-image-1740\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-4-1024x544.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-4-300x159.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-4-768x408.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-4-380x202.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-4-800x425.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-4-1160x616.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-4.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Kemudian Anda dapat mencari <strong>CSAT app<\/strong> pada halaman <em><strong>Explore<\/strong><\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"548\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-1-1024x548.png\" alt=\"image\" class=\"wp-image-1738\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-1-1024x548.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-1-300x161.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-1-768x411.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-1-380x203.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-1-800x428.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-1-1160x621.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-1.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Setelah menemukan CSAT app, langkah selanjutnya adalah melakukan instalasi. Jika sudah ter-<em>install,<\/em> maka CSAT app sudah dapat diakses melalui halaman <em><strong>My Apps<\/strong><\/em> dan dapat segera melakukan pengaturan. Tidak membutuhkan waktu lama hingga CSAT app ini dapat digunakan.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"548\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-1024x548.png\" alt=\"image\" class=\"wp-image-1741\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-1024x548.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-300x161.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-768x411.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-380x203.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-800x428.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-1160x621.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Selanjutnya mari kita bahas lebih lanjut cara melakukan pengaturan halaman CSAT.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#Halaman_Pengaturan_CSAT\" >Halaman Pengaturan CSAT<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#1_Message_Survey_Settings\" >1. Message & Survey Settings<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#Chatbot_Section\" >Chatbot Section<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#Greeting_Section\" >Greeting Section<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#Survey_Section\" >Survey Section<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#Closing_Section\" >Closing Section<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#2_Feedback_Settings\" >2. Feedback Settings<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#Number\" >Number<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#Star\" >Star<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#Emoji\" >Emoji<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#3_Interface_Settings\" >3. Interface Settings<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#Logo\" >Logo<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#Background\" >Background<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#Button_and_Font\" >Button and Font<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#4_Web_Redirection\" >4. Web Redirection<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#Show_Preview\" >Show Preview<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#CSAT_Result\" >CSAT Result<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Halaman_Pengaturan_CSAT\"><\/span>Halaman Pengaturan CSAT<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"480\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-5-1024x480.png\" alt=\"Screenshot - 2021-10-01T141035.266.png\" class=\"wp-image-1742\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-5-1024x480.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-5-300x141.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-5-768x360.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-5-380x178.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-5-800x375.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-5-1160x544.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-5.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>CSAT memiliki empat menu pada sidebar yaitu, <em><strong>Message & Survey Settings, Feedback Settings, Interface Settings<\/strong><\/em>, dan <em><strong>Web Redirection<\/strong><\/em>. Berikut merupakan penjelasan dari masing-masing menu tersebut:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Message & Survey Settings<\/h3>\n\n\n\n<p>Pada menu ini, pengguna dapat merubah teks atau redaksi pada CSAT yang terdiri dari:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Chatbot_Section\"><\/span><strong><em>Chatbot Section<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Ketika Agen atau Admin menyelesaikan suatu percakapan melalui tombol <em>resolve <\/em>di dalam ruang percakapan, maka sistem akan mengirimkan pesan berisikan tautan ke halaman CSAT. Melalui <em>chatbot section<\/em> ini pengguna dapat mengatur redaksi sesuai dengan kebutuhannya. Penting untuk diingat bahwa tautan menuju halaman CSAT disimpan dalam variabel <strong>{link}<\/strong>, sehingga penting untuk selalu menyertakan variabel tersebut dan tidak menghapusnya.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"478\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-3-1024x478.png\" alt=\"Screenshot - 2021-10-01T142051.079.png\" class=\"wp-image-1739\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-3-1024x478.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-3-300x140.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-3-768x359.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-3-380x177.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-3-800x374.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-3-1160x542.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-3.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Greeting_Section\"><\/span><em>Greeting Section<\/em><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p><em>Greeting Section<\/em> merupakan bagian dari halaman CSAT yang dapat digunakan untuk memberikan pengantar sebelum mengarahkan pengguna untuk memberikan penilaian.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"480\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-2-1024x480.png\" alt=\"Screenshot - 2021-10-01T142132.984.png\" class=\"wp-image-1737\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-2-1024x480.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-2-300x141.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-2-768x360.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-2-380x178.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-2-800x375.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-2-1160x544.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-2.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Survey_Section\"><\/span><em>Survey Section<\/em><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Kita memberikan keleluasaan untuk bisnis agar dapat memberikan arahan tertentu terkait hal-hal yang ingin dinilai oleh pelanggan yang dapat diisikan pada <em>survey section<\/em>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"478\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-6-1024x478.png\" alt=\"Screenshot - 2021-10-01T142208.875.png\" class=\"wp-image-1743\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-6-1024x478.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-6-300x140.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-6-768x359.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-6-380x177.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-6-800x374.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-6-1160x542.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-6.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Closing_Section\"><\/span><em>Closing Section<\/em><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Merupakan halaman yang akan muncul setelah pengguna memberikan penilaian atau mengisi CSAT. Pada halaman penutup ini bisnis bisa memberikan ucapan terimakasih atas penilaian yang telah diberikan oleh pelanggan.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-7-1024x538.png\" alt=\"Screenshot 2021-10-28 at 13.09.57.png\" class=\"wp-image-1744\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-7-1024x538.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-7-300x158.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-7-768x403.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-7-380x200.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-7-800x420.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-7-1160x609.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-7.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Feedback_Settings\"><\/span>2. <em>Feedback Settings<\/em><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Halaman <em>feedback settings<\/em> digunakan untuk mengatur dan memilih tipe skala penilaian mana yang akan digunakan. Terdapat tiga tipe yang bisa dipilih untuk saat ini, yaitu:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Number\"><\/span><em>Number<\/em><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Menggunakan skala penilaian satu sampai dengan sepuluh yang direpresentasikan dalam bentuk angka (1 \u2013 10)<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-8-1024x482.png\" alt=\"Screenshot - 2021-10-01T142253.376.png\" class=\"wp-image-1745\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-8-1024x482.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-8-300x141.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-8-768x362.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-8-380x179.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-8-800x377.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-8-1160x546.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-8.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Star\"><\/span><em>Star<\/em><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Menggunakan skala penilaian satu sampai dengan lima yang direpresentasikan dalam bentuk icon bintang (\u2b50)<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"478\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-9-1024x478.png\" alt=\"Screenshot - 2021-10-01T142310.640.png\" class=\"wp-image-1746\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-9-1024x478.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-9-300x140.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-9-768x359.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-9-380x177.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-9-800x374.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-9-1160x542.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-9.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Emoji\"><\/span>Emoji<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Menggunakan skala penilaian absolut, seperti puas dan tidak puas.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"480\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-10-1024x480.png\" alt=\"Screenshot - 2021-10-01T142336.739.png\" class=\"wp-image-1747\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-10-1024x480.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-10-300x141.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-10-768x360.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-10-380x178.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-10-800x375.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-10-1160x544.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-10.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Perlu diperhatikan bahwa pengguna hanya dapat mengganti tipe skala penilaian sebanyak <strong>satu kali<\/strong>. Sehingga penting untuk memastikan dan menentukan skala penilaian yang akan digunakan. Jika skala penilaian sudah ditentukan, maka tombol pratinjau akan muncul. Pada pratinjau ini pengguna dapat melihat seperti apa tampilan halaman CSAT secara keseluruhan.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"481\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-11-1024x481.png\" alt=\"Screenshot - 2021-10-01T144632.208.png\" class=\"wp-image-1748\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-11-1024x481.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-11-300x141.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-11-768x361.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-11-380x178.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-11-800x376.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-11-1160x545.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-11.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Interface_Settings\"><\/span>3. Interface Settings<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Melalui halaman ini pengguna dapat melakukan kustomisasi tampilan CSAT yang meliputi logo, <em>background<\/em> serta <em>button and font.<\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Logo\"><\/span>Logo<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Pada menu ini pengguna dapat mengganti logo sesuai dengan yang diinginkan. Untuk logo sendiri maksimal ukuran gambarnya adalah 2 MB. Pastikan untuk klik tombol <strong><em>Save<\/em><\/strong> ketika telah selesai mengunggah gambarnya agar datanya tersimpan.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-12-1024x482.png\" alt=\"Screenshot - 2021-10-01T142356.686.png\" class=\"wp-image-1749\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-12-1024x482.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-12-300x141.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-12-768x361.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-12-380x179.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-12-800x376.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-12-1160x545.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-12.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Background\"><\/span><em>Background<\/em><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Pada menu ini pengguna dapat mengganti <em>background<\/em> sesuai dengan yang diinginkan. Maksimal ukuran gambar yang dapat diunggah adalah 5 MB. Pastikan untuk klik tombol<strong><em> Save<\/em><\/strong> ketika telah selesai mengunggah gambarnya agar datanya tersimpan.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"480\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-13-1024x480.png\" alt=\"Screenshot - 2021-10-01T142411.427.png\" class=\"wp-image-1750\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-13-1024x480.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-13-300x141.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-13-768x360.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-13-380x178.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-13-800x375.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-13-1160x543.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-13.png 1345w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Button_and_Font\"><\/span><em>Button and Font<\/em><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Pada menu ini pengguna dapat mengganti warna pada <em>button<\/em> dan <em>font<\/em> sesuai dengan yang diinginkan. Untuk menggantinya, pengguna harus menginputkan kode warna dalam format <strong><em>hexadecimal<\/em><\/strong>, misalnya <strong>#FFF000<\/strong>. Pengguna juga dapat melihat pratinjau dari warna yang telah diatur.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"480\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-14-1024x480.png\" alt=\"image\" class=\"wp-image-1751\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-14-1024x480.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-14-300x141.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-14-768x360.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-14-380x178.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-14-800x375.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-14-1160x544.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-14.png 1351w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Web_Redirection\"><\/span>4. Web Redirection<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Bisnis dapat menentukan untuk mengarahkan pengguna ke <em>homepage<\/em> atau ke suatu halaman tertentu begitu pengguna selesai mengisikan CSAT dan mengirimkan penilaiannya. Untuk mengaktifkannya, dapat dilakukan dengan cara memberikan tanda <strong><em>check<\/em><\/strong> pada \u201c<strong><em>Enable redirect to website<\/em><\/strong>\u201d kemudian mengisikan alamat tautannya. Setelah itu jangan lupa untuk klik tombol <strong><em>save<\/em><\/strong> agar semua pengaturan tersimpan.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"479\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-15-1024x479.png\" alt=\"Screenshot - 2021-10-01T142500.035.png\" class=\"wp-image-1752\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-15-1024x479.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-15-300x140.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-15-768x359.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-15-380x178.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-15-800x374.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-15-1160x543.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-15.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Show_Preview\"><\/span>Show Preview<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Ketika semua pengaturan telah selesai dilakukan, Admin dapat melihat <strong>pratinjau<\/strong> dari halaman CSAT yang telah diatur. Pada bagian ini Admin dapat memastikan kembali jika redaksi, logo, <em>background<\/em> dan sebagainya sudah sesuai. Segala hal selain tipe skala penilaian masih dapat diganti oleh Admin.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"480\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-16-1024x480.png\" alt=\"Screenshot - 2021-10-01T145657.990.png\" class=\"wp-image-1753\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-16-1024x480.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-16-300x141.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-16-768x360.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-16-380x178.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-16-800x375.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-16-1160x544.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-16.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CSAT_Result\"><\/span>CSAT Result<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Hasil penilaian pelanggan yang sudah dikirimkan dapat dilihat pada fitur <em><strong>Custom Analytics <\/strong><\/em>yang dapat diakses melalui menu <strong><em>Analytic<\/em><\/strong> di Qiscus Multcihannel Chat.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"555\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-17-1024x555.png\" alt=\"Screenshot 2021-10-28 at 16.37.57.png\" class=\"wp-image-1754\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-17-1024x555.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-17-300x162.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-17-768x416.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-17-380x206.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-17-800x433.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-17-1160x628.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/image-17.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Adapun data yang ditampilkan adalah:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><em><strong>Summary<\/strong><\/em> yang berisikan data:<ul><li>Jumlah CSAT link yang telah dikirimkan ke pelanggan<\/li><li>Jumlah pengguna yang telah memberikan penilaian dan telah mengirimkannya<\/li><li>Jumlah rata-rata penilaian pelanggan<\/li><li>Jumlah penilaian pengguna<\/li><\/ul><\/li><li><em><strong>Raw data<\/strong><\/em> untuk CSAT link yang telah dikirimkan ke pelanggan<\/li><li><em>Raw data<\/em> penilaian pelanggan<\/li><\/ul>\n\n\n\n<p>Melalui seluruh data tersebut diharapkan dapat membantu pemilik bisnis untuk mengetahui penilaian pelanggan terhadap pelayanan bisnisnya sehingga dapat meningkatkan <em>customer experience <\/em>dari pemilik bisnis tersebut.<\/p>\n\n\n\n<p>Jika Anda memiliki kesulitan atau memiliki pertanyaan terkait berbagai tahapan di atas, silahkan hubungi tim kami melalui laman <a href=\"https:\/\/support.qiscus.com\/hc\/en-us\">berikut<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"CSAT (Customer Satisfaction) adalah aplikasi yang digunakan untuk menangkap umpan balik pelanggan terhadap pelayanan suatu bisnis. Dengan mengetahui&hellip;\n","protected":false},"author":17,"featured_media":1756,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2],"tags":[5,515,587,14],"class_list":{"0":"post-1736","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tutorial","8":"tag-qiscus","9":"tag-qiscus-app-center","10":"tag-qiscus-csat","11":"tag-qiscus-multichannel-chat"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ketahui Tingkat Kepuasan Konsumen dengan Qiscus CSAT Survey<\/title>\n<meta name=\"description\" content=\"CSAT adalah aplikasi yang digunakan untuk menangkap feedback pelanggan terhadap pelayanan suatu bisnis. Simak tutorial terkait Qiscus CSAT pada artikel ini.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ketahui Tingkat Kepuasan Konsumen dengan Qiscus CSAT Survey\" \/>\n<meta property=\"og:description\" content=\"CSAT adalah aplikasi yang digunakan untuk menangkap feedback pelanggan terhadap pelayanan suatu bisnis. Simak tutorial terkait Qiscus CSAT pada artikel ini.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/\" \/>\n<meta property=\"og:site_name\" content=\"Omnichannel Conversational Platform\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Qiscus\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-04T05:01:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-11-04T05:01:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/Thumbnail_Ketahui_Tingkat_Kepuasan_Konsumen_dengan_Qiscus_CSAT_Survey.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"deni\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@qiscus_io\" \/>\n<meta name=\"twitter:site\" content=\"@qiscus_io\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"deni\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/blog\\\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/blog\\\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\\\/\"},\"author\":{\"name\":\"deni\",\"@id\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/#\\\/schema\\\/person\\\/266258485c4ab26c3d1f755db7c3ab94\"},\"headline\":\"Ketahui Tingkat Kepuasan Konsumen dengan Qiscus CSAT Survey\",\"datePublished\":\"2021-11-04T05:01:49+00:00\",\"dateModified\":\"2021-11-04T05:01:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/blog\\\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\\\/\"},\"wordCount\":750,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/blog\\\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2021\\\/11\\\/Thumbnail_Ketahui_Tingkat_Kepuasan_Konsumen_dengan_Qiscus_CSAT_Survey.png\",\"keywords\":[\"Qiscus\",\"Qiscus App Center\",\"Qiscus CSAT\",\"Qiscus Multichannel Chat\"],\"articleSection\":[\"Tutorial\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.qiscus.com\\\/id\\\/blog\\\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/blog\\\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\\\/\",\"url\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/blog\\\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\\\/\",\"name\":\"Ketahui Tingkat Kepuasan Konsumen dengan Qiscus CSAT Survey\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/blog\\\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/blog\\\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2021\\\/11\\\/Thumbnail_Ketahui_Tingkat_Kepuasan_Konsumen_dengan_Qiscus_CSAT_Survey.png\",\"datePublished\":\"2021-11-04T05:01:49+00:00\",\"dateModified\":\"2021-11-04T05:01:50+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/#\\\/schema\\\/person\\\/266258485c4ab26c3d1f755db7c3ab94\"},\"description\":\"CSAT adalah aplikasi yang digunakan untuk menangkap feedback pelanggan terhadap pelayanan suatu bisnis. Simak tutorial terkait Qiscus CSAT pada artikel ini.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/blog\\\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.qiscus.com\\\/id\\\/blog\\\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/blog\\\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2021\\\/11\\\/Thumbnail_Ketahui_Tingkat_Kepuasan_Konsumen_dengan_Qiscus_CSAT_Survey.png\",\"contentUrl\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2021\\\/11\\\/Thumbnail_Ketahui_Tingkat_Kepuasan_Konsumen_dengan_Qiscus_CSAT_Survey.png\",\"width\":1200,\"height\":628},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/blog\\\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Tutorial\",\"item\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/blog\\\/category\\\/tutorial\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ketahui Tingkat Kepuasan Konsumen dengan Qiscus CSAT Survey\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/#website\",\"url\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/\",\"name\":\"Omnichannel Conversational Platform\",\"description\":\"Artikel bagi Perusahaan untuk memajukan Customer Experience\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/#\\\/schema\\\/person\\\/266258485c4ab26c3d1f755db7c3ab94\",\"name\":\"deni\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/feb5083a9f169f0857b28bd53519abf0f8caead59ca5d8952492c63a14cb640d?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/feb5083a9f169f0857b28bd53519abf0f8caead59ca5d8952492c63a14cb640d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/feb5083a9f169f0857b28bd53519abf0f8caead59ca5d8952492c63a14cb640d?s=96&d=mm&r=g\",\"caption\":\"deni\"},\"url\":\"https:\\\/\\\/www.qiscus.com\\\/id\\\/blog\\\/author\\\/deni\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ketahui Tingkat Kepuasan Konsumen dengan Qiscus CSAT Survey","description":"CSAT adalah aplikasi yang digunakan untuk menangkap feedback pelanggan terhadap pelayanan suatu bisnis. Simak tutorial terkait Qiscus CSAT pada artikel ini.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/","og_locale":"en_US","og_type":"article","og_title":"Ketahui Tingkat Kepuasan Konsumen dengan Qiscus CSAT Survey","og_description":"CSAT adalah aplikasi yang digunakan untuk menangkap feedback pelanggan terhadap pelayanan suatu bisnis. Simak tutorial terkait Qiscus CSAT pada artikel ini.","og_url":"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/","og_site_name":"Omnichannel Conversational Platform","article_publisher":"https:\/\/www.facebook.com\/Qiscus","article_published_time":"2021-11-04T05:01:49+00:00","article_modified_time":"2021-11-04T05:01:50+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/Thumbnail_Ketahui_Tingkat_Kepuasan_Konsumen_dengan_Qiscus_CSAT_Survey.png","type":"image\/png"}],"author":"deni","twitter_card":"summary_large_image","twitter_creator":"@qiscus_io","twitter_site":"@qiscus_io","twitter_misc":{"Written by":"deni","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#article","isPartOf":{"@id":"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/"},"author":{"name":"deni","@id":"https:\/\/www.qiscus.com\/id\/#\/schema\/person\/266258485c4ab26c3d1f755db7c3ab94"},"headline":"Ketahui Tingkat Kepuasan Konsumen dengan Qiscus CSAT Survey","datePublished":"2021-11-04T05:01:49+00:00","dateModified":"2021-11-04T05:01:50+00:00","mainEntityOfPage":{"@id":"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/"},"wordCount":750,"commentCount":0,"image":{"@id":"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#primaryimage"},"thumbnailUrl":"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/Thumbnail_Ketahui_Tingkat_Kepuasan_Konsumen_dengan_Qiscus_CSAT_Survey.png","keywords":["Qiscus","Qiscus App Center","Qiscus CSAT","Qiscus Multichannel Chat"],"articleSection":["Tutorial"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/","url":"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/","name":"Ketahui Tingkat Kepuasan Konsumen dengan Qiscus CSAT Survey","isPartOf":{"@id":"https:\/\/www.qiscus.com\/id\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#primaryimage"},"image":{"@id":"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#primaryimage"},"thumbnailUrl":"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/Thumbnail_Ketahui_Tingkat_Kepuasan_Konsumen_dengan_Qiscus_CSAT_Survey.png","datePublished":"2021-11-04T05:01:49+00:00","dateModified":"2021-11-04T05:01:50+00:00","author":{"@id":"https:\/\/www.qiscus.com\/id\/#\/schema\/person\/266258485c4ab26c3d1f755db7c3ab94"},"description":"CSAT adalah aplikasi yang digunakan untuk menangkap feedback pelanggan terhadap pelayanan suatu bisnis. Simak tutorial terkait Qiscus CSAT pada artikel ini.","breadcrumb":{"@id":"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#primaryimage","url":"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/Thumbnail_Ketahui_Tingkat_Kepuasan_Konsumen_dengan_Qiscus_CSAT_Survey.png","contentUrl":"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/11\/Thumbnail_Ketahui_Tingkat_Kepuasan_Konsumen_dengan_Qiscus_CSAT_Survey.png","width":1200,"height":628},{"@type":"BreadcrumbList","@id":"https:\/\/www.qiscus.com\/id\/blog\/ketahui-tingkat-kepuasan-konsumen-dengan-qiscus-csat-survey\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Tutorial","item":"https:\/\/www.qiscus.com\/id\/blog\/category\/tutorial\/"},{"@type":"ListItem","position":2,"name":"Ketahui Tingkat Kepuasan Konsumen dengan Qiscus CSAT Survey"}]},{"@type":"WebSite","@id":"https:\/\/www.qiscus.com\/id\/#website","url":"https:\/\/www.qiscus.com\/id\/","name":"Omnichannel Conversational Platform","description":"Artikel bagi Perusahaan untuk memajukan Customer Experience","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.qiscus.com\/id\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.qiscus.com\/id\/#\/schema\/person\/266258485c4ab26c3d1f755db7c3ab94","name":"deni","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/feb5083a9f169f0857b28bd53519abf0f8caead59ca5d8952492c63a14cb640d?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/feb5083a9f169f0857b28bd53519abf0f8caead59ca5d8952492c63a14cb640d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/feb5083a9f169f0857b28bd53519abf0f8caead59ca5d8952492c63a14cb640d?s=96&d=mm&r=g","caption":"deni"},"url":"https:\/\/www.qiscus.com\/id\/blog\/author\/deni\/"}]}},"_links":{"self":[{"href":"https:\/\/www.qiscus.com\/id\/wp-json\/wp\/v2\/posts\/1736","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qiscus.com\/id\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qiscus.com\/id\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qiscus.com\/id\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qiscus.com\/id\/wp-json\/wp\/v2\/comments?post=1736"}],"version-history":[{"count":1,"href":"https:\/\/www.qiscus.com\/id\/wp-json\/wp\/v2\/posts\/1736\/revisions"}],"predecessor-version":[{"id":1755,"href":"https:\/\/www.qiscus.com\/id\/wp-json\/wp\/v2\/posts\/1736\/revisions\/1755"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.qiscus.com\/id\/wp-json\/wp\/v2\/media\/1756"}],"wp:attachment":[{"href":"https:\/\/www.qiscus.com\/id\/wp-json\/wp\/v2\/media?parent=1736"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qiscus.com\/id\/wp-json\/wp\/v2\/categories?post=1736"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qiscus.com\/id\/wp-json\/wp\/v2\/tags?post=1736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}