{"id":1936,"date":"2021-11-25T03:31:12","date_gmt":"2021-11-25T03:31:12","guid":{"rendered":"https:\/\/www.qiscus.com\/id\/?p=1936"},"modified":"2025-03-04T08:28:58","modified_gmt":"2025-03-04T08:28:58","slug":"101-fitur-bot-template-di-qiscus-robolabs","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/101-fitur-bot-template-di-qiscus-robolabs\/","title":{"rendered":"101 Fitur Bot Template di Qiscus Robolabs"},"content":{"rendered":"\n<p><strong>Bot Template<\/strong> adalah fitur dari Robolabs yang dapat mempermudah bisnis dalam membuat chatbotnya sendiri. Dengan menggunakan template, Anda tidak perlu membuat chatbot dari awal. Cukup memilih template mana yang sesuai dengan kebutuhan lalu merubah template tersebut dari excel. Ada beberapa langkah yang perlu dilakukan untuk menggunakan Bot Template, antara lain:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Masuk ke <strong>Robolabs<\/strong> di <em>sidebar<\/em> yang terdapat di menu akun Multichannel Anda<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-23-1024x505.png\" alt=\"image\" class=\"wp-image-2172\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-23-1024x505.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-23-300x148.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-23-768x379.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-23-380x187.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-23-800x394.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-23-1160x572.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-23.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Setelah itu pilih pada project name yang akan Anda gunakan<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"551\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-24-1024x551.png\" alt=\"9.jpg\" class=\"wp-image-2173\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-24-1024x551.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-24-300x161.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-24-768x413.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-24-380x204.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-24-800x430.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-24-1160x624.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-24.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Setelah itu, pilih menu <strong>Bot Template<\/strong> yang ada di sebelah kiri dari tampilan Robolabs.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"551\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-27-1024x551.png\" alt=\"10.jpg\" class=\"wp-image-2177\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-27-1024x551.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-27-300x161.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-27-768x413.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-27-380x204.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-27-800x430.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-27-1160x624.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-27.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Di halaman Bot Template terdapat berbagai macam <strong>template<\/strong> yang dapat digunakan sesuai kebutuhan bisnis. Pada kali ini, kita akan mencoba menggunakan <a href=\"https:\/\/www.qiscus.com\/id\/blog\/template-customer-service-whatsapp\/\">Customer Service Template<\/a> untuk di implementasi di project bot tersebut.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"551\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-26-1024x551.png\" alt=\"11.jpg\" class=\"wp-image-2176\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-26-1024x551.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-26-300x161.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-26-768x413.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-26-380x204.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-26-800x430.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-26-1160x624.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/image-26.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Setelah masuk di halaman Customer Service Template, terdapat <strong>mockup<\/strong> tampilan hasil akhir dari template tersebut di platform WhatsApp. Dari tampilan mockup tersebut, Anda bisa melihat hasil akhir dari template tersebut apakah sesuai dengan kebutuhan chatbot Anda. Dan juga terdapat penjelasan mengenai template tersebut.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"551\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/12-1024x551.jpg\" alt=\"\" class=\"wp-image-2181\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/12-1024x551.jpg 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/12-300x161.jpg 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/12-768x413.jpg 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/12-380x205.jpg 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/12-800x431.jpg 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/12-1160x624.jpg 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/12.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lalu ikuti instruksi tersebut, yaitu dengan cara <strong>download file excel<\/strong> tersebut dengan klik \u201c<strong>Download the excel template <u>here<\/u><\/strong>.\u201d Maka file excel tersebut akan terunduh di komputer Anda.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"551\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/13-1024x551.jpg\" alt=\"\" class=\"wp-image-2182\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/13-1024x551.jpg 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/13-300x161.jpg 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/13-768x413.jpg 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/13-380x205.jpg 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/13-800x431.jpg 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/13-1160x624.jpg 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/13.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Setelah itu, buka file excel tersebut menggunakan Ms. Excel. Lalu ubah komponen didalamnya sesuai dengan kebutuhan bisnis. Berikut adalah tampilan dari Customer Service Bot Template.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"559\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-105720-1024x559.png\" alt=\"\" class=\"wp-image-2183\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-105720-1024x559.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-105720-300x164.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-105720-768x419.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-105720-1536x838.png 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-105720-380x207.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-105720-800x437.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-105720-1160x633.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-105720.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Di dalam <em>template<\/em> tersebut ada beberapa <em>column<\/em> yang disediakan untuk memenuhi kebutuhan bisnis, antara lain:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>intent_name<\/strong><br>Intent merupakan pemetaan pertanyaan-pertanyaan yang akan ditanyakan dari pengguna ke bot. Disini, Anda dapat mengkategorikan percakapan tersebut dalam suatu intent, yang dimana intent tersebut memiliki input dan response yang Anda tentukan. Dari template tersebut ada intent yang sudah ada di dalam project Dialogflow, yaitu <strong>fallback <\/strong>dan <strong>greetings.<\/strong>\n<ul class=\"wp-block-list\">\n<li>Intent <strong>fallback <\/strong>berisikan response dari bot jika kalimat yang disampaikan oleh pengguna tidak terkait dengan intent manapun. Pada contoh diatas, response dari bot akan menjawab <em>\u201cYour choice is not on the menu. Type Hello to back to menu.\u201d <\/em>Kalimat tersebut akan keluar jika kalimat yang disampaikan oleh pengguna tidak dapat dimengerti oleh bot.<\/li>\n\n\n\n<li>Intent <strong>greetings<\/strong> adalah pesan selamat datang, atau kalimat yang harus bot sampaikan ketika pengguna menyapa untuk pertama kali nya. Pada contoh diatas, jika pengguna mengetik kata <em>hello<\/em>, <em>hai<\/em>, maupun <em>salam<\/em> maka bot akan membalas dengan kalimat \u201cWelcome to Qiscus, Please select the information you want to know\u2026\u201d<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>input<\/strong><br>Input disini adalah masukan dari pengguna didalam intent tersebut. Pada contoh diatas, intent greetings akan menjawab ketika pengguna mengetik <em>hello<\/em>. Selain <em>hello<\/em>, kata <em>hai <\/em>dan <em>salam <\/em>juga menjadi input dari intent greetings, sehingga jika Anda ingin memasukkan input lebih dari satu, cukup menambahkan baris dibawah dari intent tersebut.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"559\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/6-1-1024x559.jpg\" alt=\"\" class=\"wp-image-2184\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/6-1-1024x559.jpg 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/6-1-300x164.jpg 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/6-1-768x419.jpg 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/6-1-1536x838.jpg 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/6-1-380x207.jpg 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/6-1-800x437.jpg 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/6-1-1160x633.jpg 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/6-1.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>response<\/strong><br>Response adalah jawaban dari bot didalam intent tersebut. Pada contoh diatas, jika pengguna menyapa <em>hello <\/em>maka kalimat tersebut akan masuk di intent <strong>greetings <\/strong>dengan jawaban dari bot adalah:<br><br><strong>Welcome to Qiscus,<br>Please select the information you want to know,<\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong>1. Multichannel Chat<\/strong><br><strong>2. In-App Chat SDK<\/strong><br><strong>3. WhatsApp Business API<\/strong><br><strong>4. CRM<\/strong><br><strong>5. Chatbot<\/strong><br><strong>6. Meet SDK<\/strong><br><strong>7. Instagram Messanging<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>parent<\/strong><br>Parent disini berfungsi sebagai apakah intent tersebut memiliki induk dari intent tersentu. Pada contoh diatas, intent <em>multichannel chat<\/em> terdapat di dalam menu <strong>greetings<\/strong>. Artinya, setiap pengguna yang akan masuk ke menu Multichannel Chat, pengguna harus masuk ke greetings dahulu lalu baru bisa masuk ke menu Multichannel Chat. Sehingga parent dari intent <em>multichannel chat<\/em> adalah <em>greetings<\/em>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"559\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/8-1-1024x559.jpg\" alt=\"\" class=\"wp-image-2185\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/8-1-1024x559.jpg 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/8-1-300x164.jpg 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/8-1-768x419.jpg 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/8-1-1536x838.jpg 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/8-1-380x207.jpg 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/8-1-800x437.jpg 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/8-1-1160x633.jpg 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/8-1.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>handover_agent<\/strong><br>Jika intent tersebut akhirnya akan diteruskan ke agent tertentu, maka dapat mengisi agent yang akan diteruskan disini. Cukup menuliskan division yang ada di akun Multichannel Anda di kolom ini, tetapi pastikan division yang diisi disini sesuai dengan division yang ada di Multichannel Anda. Untuk mengetahui division yang terdapat di akun Multichannel, Anda dapat melihatnya di <strong>Multichannel > Setting > Agents Management > Division<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"502\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/7-1-1024x502.jpg\" alt=\"\" class=\"wp-image-2186\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/7-1-1024x502.jpg 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/7-1-300x147.jpg 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/7-1-768x376.jpg 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/7-1-1536x752.jpg 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/7-1-380x186.jpg 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/7-1-800x392.jpg 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/7-1-1160x568.jpg 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/7-1.jpg 1911w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dengan penjelasan mengenai komponen yang terdapat di Bot Template tersebut, Anda bisa langung melakukan perubahan di <em>template<\/em> tersebut sesuai kebutuhan. Sebagai contoh, kita akan merubah beberapa <em>response<\/em> dan input dari intent greetings dan juga intent lainnya lalu <strong>save excel<\/strong> tersebut dengan nama <strong>qiscus-bot.xls<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"555\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/9-1024x555.jpg\" alt=\"\" class=\"wp-image-2187\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/9-1024x555.jpg 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/9-300x163.jpg 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/9-768x416.jpg 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/9-1536x832.jpg 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/9-380x206.jpg 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/9-800x433.jpg 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/9-1160x628.jpg 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/9.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Pada contoh diatas, ada beberapa perubahan yang dilakukan sesuai dengan kebutuhan. Antaralain:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Response yang diubah sesuai dengan kebutuhan bisnis dengan 2 pilihan menu di dalam intent <em>greetings<\/em>, yaitu Qiscus Meet dan Qiscus Robolabs.<\/li>\n\n\n\n<li>Penambahan input di dalam intent <em>greetings<\/em>. Cukup dengan <em>Add new row<\/em> di Excel, lalu masukan inputan yang dibutuhkan.<\/li>\n\n\n\n<li>Perubahan parent didalam intent <em>whats meet. <\/em>Karena intent <em>whats meet<\/em> berada di dalam menu intent <em>qiscus meet<\/em>, sehingga parent dari intent <em>whats mee<\/em>t adalah intent <em>qiscus meet.<\/em><\/li>\n\n\n\n<li>Penambahan handover agent pada intent <em>qiscus robolabs<\/em>. Sehingga jika pengguna masuk di intent <em>qiscus robolabs<\/em>, maka bot akan menjawab sesuai dengan response tersebut dan langsung meneruskan ke agent yang terdapat di divisi Pelayanan. Dan divisi Pelayanan ini sudah sesuai dengan agent management yang ada di akun Multichannel tersebut.<\/li>\n<\/ol>\n\n\n\n<p>Simpan excel dan unggah kembali template tersebut di Robolabs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mengunggah Bot Template ke Robolabs<\/h2>\n\n\n\n<p>Setelah di simpan di excel, langkah selanjutnya adalah mengunggah <em>template<\/em> tersebut ke Robolabs. Masih dihalaman sebelumnya yaitu Customer Service Template, <strong>upload file template<\/strong> tersebut dengan cara pilih file yang terdapat pada gambar sebagai berikut:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"551\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/14-1024x551.jpg\" alt=\"\" class=\"wp-image-2188\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/14-1024x551.jpg 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/14-300x161.jpg 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/14-768x413.jpg 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/14-380x205.jpg 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/14-800x431.jpg 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/14-1160x624.jpg 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/14.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Ketika akan mengunggah template, ada 2 mekanisme upload yang terdapat di Robolabs, yaitu <strong>Replace <\/strong>dan <strong>Append.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Replace<\/strong> adalah mengganti seluruh komponen project bot yang ada di project bot tersebut dengan template yang akan diunggah. Sehingga jika sebelumnya pengguna sudah melakukan perubahan pada project bot tersebut (seperti training bot, manage intent, maupun handover agent di Robolabs) maka semua akan terganti baru dengan template yang akan diunggah.<\/li>\n\n\n\n<li><strong>Append<\/strong> adalah menambahkan beberapa komponen bot yang yang diubah di excel tanpa mengganti seluruh alur yang sudah ada di project bot tersebut.<\/li>\n<\/ul>\n\n\n\n<p>Jika Anda akan menggunakan Bot Template ini pertama kali, disarankan untuk menggunakan mekanisme <strong>Replace<\/strong>. Lalu, jika ingin menambahkan komponen lain yang terdapat di Excel setelah upload template, dapat menggunakan mekanisme <strong>Append <\/strong>dengan cara hanya memasukkan intent, input, maupun response yang akan ditambahkan.<\/p>\n\n\n\n<p>Berikut adalah contoh jika Anda ingin menambahkan intent baru menggunakan <strong>mekanisme Append<\/strong> tanpa perlu menimpa flow yang ada:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"215\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-204314-1024x215.png\" alt=\"\" class=\"wp-image-2189\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-204314-1024x215.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-204314-300x63.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-204314-768x161.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-204314-1536x322.png 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-204314-380x80.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-204314-800x168.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-204314-1160x243.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screenshot-2021-11-18-204314.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Dari contoh diatas, Anda cukup mengunggah <strong>template excel<\/strong> dengan menambahkan intent <strong>qiscus appcenter<\/strong> beserta input, response, dan juga parent dari intent tersebut tanpa menimpa project bot yang sebelumnya sudah diunggah.<\/p>\n\n\n\n<p>Setelah itu, pilih <strong>Save Changes<\/strong> untuk mengunggah template tersebut.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"551\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/15-1024x551.jpg\" alt=\"\" class=\"wp-image-2190\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/15-1024x551.jpg 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/15-300x161.jpg 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/15-768x413.jpg 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/15-380x205.jpg 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/15-800x431.jpg 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/15-1160x624.jpg 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/15.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Selamat! Bot Template yang Anda unggah sudah terimplementasi di project bot Anda.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"552\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screen-Shot-2021-12-10-at-09.33.03-1024x552.png\" alt=\"\" class=\"wp-image-2191\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screen-Shot-2021-12-10-at-09.33.03-1024x552.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screen-Shot-2021-12-10-at-09.33.03-300x162.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screen-Shot-2021-12-10-at-09.33.03-768x414.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screen-Shot-2021-12-10-at-09.33.03-380x205.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screen-Shot-2021-12-10-at-09.33.03-800x431.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screen-Shot-2021-12-10-at-09.33.03-1160x625.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/12\/Screen-Shot-2021-12-10-at-09.33.03.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Jika Anda menemukan kendala seputar Bot Template atau fitur lain di Qiscus Robolabs, Anda dapat menghubungi kami di <a href=\"https:\/\/support.qiscus.com\/hc\/en-us\">sini<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Bot Template adalah fitur dari Robolabs yang dapat mempermudah bisnis dalam membuat chatbotnya sendiri. Dengan menggunakan template, Anda&hellip;\n","protected":false},"author":16,"featured_media":1952,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2],"tags":[14,514,48],"class_list":{"0":"post-1936","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tutorial","8":"tag-qiscus-multichannel-chat","9":"tag-qiscus-robolabs","10":"tag-tutorial"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>101 Fitur Bot Template di Qiscus Robolabs<\/title>\n<meta name=\"description\" content=\"Bot Template adalah fitur dari Robolabs yang dapat mempermudah bisnis dalam membuat chatbotnya sendiri. 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