{"id":2023,"date":"2021-12-08T07:01:14","date_gmt":"2021-12-08T07:01:14","guid":{"rendered":"https:\/\/www.qiscus.com\/id\/?p=2023"},"modified":"2025-11-21T13:28:51","modified_gmt":"2025-11-21T06:28:51","slug":"strategi-customer-relationship","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/strategi-customer-relationship\/","title":{"rendered":"Strategi Customer Relationship untuk Meningkatkan Penjualan"},"content":{"rendered":"\n<p>Kualitas produk yang baik memang merupakan faktor penting untuk bisa meningkatkan penjualan perusahaan. Namun, ada hal lainnya yang patut Anda perhatikan, yaitu menjalin hubungan baik dengan pelanggan atau disebut juga dengan <em>customer relationship<\/em>.<\/p>\n\n\n\n<p>Tak bisa dipungkiri bahwa pelanggan adalah salah satu faktor yang akan mempengaruhi kondisi bisnis Anda. Jika Anda tidak memiliki pelanggan, maka Anda tidak akan mendapatkan penghasilan. Inilah mengapa strategi <em>customer relationship<\/em> penting untuk diterapkan pada setiap bisnis.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qiscus.com\/id\/blog\/strategi-customer-relationship\/#Pengertian_Customer_Relationship\" >Pengertian Customer Relationship<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qiscus.com\/id\/blog\/strategi-customer-relationship\/#Sederet_Manfaatnya_bagi_Bisnis\" >Sederet Manfaatnya bagi Bisnis<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qiscus.com\/id\/blog\/strategi-customer-relationship\/#1_Mendapatkan_Customer_Satisfaction\" >1. Mendapatkan Customer Satisfaction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qiscus.com\/id\/blog\/strategi-customer-relationship\/#2_Meningkatkan_Customer_Retention\" >2. Meningkatkan Customer Retention<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.qiscus.com\/id\/blog\/strategi-customer-relationship\/#3_Meraih_Customer_Loyalty\" >3. Meraih Customer Loyalty<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.qiscus.com\/id\/blog\/strategi-customer-relationship\/#Metode_Penerapannya\" >Metode Penerapannya<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.qiscus.com\/id\/blog\/strategi-customer-relationship\/#1_Memanfaatkan_Keberadaan_Teknologi\" >1. Memanfaatkan Keberadaan Teknologi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.qiscus.com\/id\/blog\/strategi-customer-relationship\/#2_Menjalankan_Gamification\" >2. Menjalankan Gamification<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.qiscus.com\/id\/blog\/strategi-customer-relationship\/#3_Mendengarkan_Pendapat_dan_Keluhan_Pelanggan\" >3. Mendengarkan Pendapat dan Keluhan Pelanggan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.qiscus.com\/id\/blog\/strategi-customer-relationship\/#4_Menerapkan_Program_Loyalitas\" >4. Menerapkan Program Loyalitas<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pengertian_Customer_Relationship\"><\/span>Pengertian Customer Relationship<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Secara definisi, <em>customer relationship <\/em>adalah sebuah strategi pemasaran yang mempertahankan dan mengelola pelanggan untuk melakukan pembelian berulang. Pelanggan yang telah berhasil Anda gaet harus dikelola sebaik mungkin supaya tidak beralih ke kompetitor. Semakin banyak jumlah pelanggan yang Anda miliki, semakin baik pengaruhnya untuk perkembangan bisnis.<\/p>\n\n\n\n<p>Membuat produk berkualitas saja belum cukup untuk menarik kembali pelanggan lama Anda. Dibutuhkan fasilitas lainnya agar mereka terus menjadi pelanggan setia, seperti menyediakan fasilitas informasi. Dari fasilitas ini, Anda dapat mencari tahu apa yang pelanggan butuhkan, keluhan yang mereka miliki, produk apa yang mereka sukai, dan lainnya. Dengan begitu, Anda akan bisa memberikan yang terbaik pada mereka.<\/p>\n\n\n\n<p>Layanan informasi menjadi cara agar Anda selalu terhubung dengan pelanggan dan menjalin hubungan yang lebih erat dengan mereka. Terdengar sepele, tapi ternyata manfaat yang akan Anda dapat sangatlah besar.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sederet_Manfaatnya_bagi_Bisnis\"><\/span>Sederet Manfaatnya bagi Bisnis<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Menerapkan strategi <em>customer relationship <\/em>artinya Anda membangun hubungan positif dengan pelanggan yang sudah Anda miliki. Dari strategi ini, bisnis Anda akan mendapatkan tiga manfaat utama, yaitu:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Mendapatkan_Customer_Satisfaction\"><\/span>1. Mendapatkan Customer Satisfaction<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Kepuasan pelanggan terkadang bisa menjadi tantangan tersendiri dalam menjalankan bisnis. Ketika pelanggan lama tidak kembali, susah untuk mengetahui apa yang menjadi penyebabnya. Namun jika Anda menjalin hubungan kuat dengan pelanggan, masalah tersebut dapat Anda hindari.<\/p>\n\n\n\n<p>Hubungan ini akan membuat mereka leluasa untuk memberikan <em>feedback<\/em> terkait keluhan atau masalah yang mereka miliki tentang perusahaan Anda. Interaksi personal dengan pelanggan akan menjadi lebih baik, kepercayaan mulai terbangun, hingga akhirnya mempengaruhi mereka untuk melakukan pembelian.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Meningkatkan_Customer_Retention\"><\/span>2. Meningkatkan Customer Retention<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pengelolaan hubungan yang baik dengan pelanggan sangat berpengaruh terhadap <a href=\"https:\/\/www.qiscus.com\/id\/blog\/strategi-meningkatkan-customer-relationship\/\"><em>customer retention<\/em><\/a>, yaitu proses merangkul pelanggan yang telah dimiliki untuk terus memilih dan membeli produk dari suatu perusahaan. Ketika Anda berhasil menjaga hubungan baik tersebut, artinya Anda sedang meningkatkan customer retention. Bahkan kenaikan sebesar 5% saja sudah mampu memperbesar keuntungan sebanyak 25% \u2013 95%.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Meraih_Customer_Loyalty\"><\/span>3. Meraih Customer Loyalty<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Customer loyalty atau kesetiaan pelanggan sangatlah bernilai bagi bisnis. Bahkan, kesetiaan tersebut lebih sulit diraih dibandingkan mencari pelanggan baru. Pelanggan lama juga lebih berpotensi membeli lagi hingga 9 kali lipat daripada pelanggan baru. Meskipun membutuhkan investasi, tapi upaya yang Anda lakukan akan sangat sebanding dengan kesetiaan pelanggan yang mampu memberikan pendapatan secara konsisten pada perusahaan Anda.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Metode_Penerapannya\"><\/span>Metode Penerapannya<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/64E8Tq9dEN8LhaPmiY4Y_FOVlarWj5eW5RKA7oiKEWef3-FgcFA-SlskRd97rRWAllFQn6X7Uu5zfwNxIdSlgxUGEmVxE4DyZu0RMvAD_ZnJV8FbaETMKGDsELKjhGmHsGmyel95\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Freepik<\/figcaption><\/figure>\n\n\n\n<p>Terdapat beberapa metode untuk menerapkan strategi <em>customer relationship<\/em> pada bisnis yang bisa Anda pilih sesuai dengan jenis usaha dan kemampuan. Metode tersebut antara lain:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Memanfaatkan_Keberadaan_Teknologi\"><\/span>1. Memanfaatkan Keberadaan Teknologi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Canggihnya teknologi saat ini juga dapat Anda manfaatkan untuk menjaga pelanggan lama Anda. Gunakan teknologi untuk membuat akun bisnis di media sosial yang berisikan katalog produk-produk yang Anda miliki. Akun ini juga berperan sebagai penghubung dengan pelanggan.<\/p>\n\n\n\n<p>Di akun tersebut mereka bisa memberikan <em>feedback<\/em> atau mengajukan komplain, lalu Anda dapat memberikan respon. Berkat kemudahan ini, pelanggan akan sangat tertolong dan memberikan kepercayaan mereka terhadap produk Anda hingga berkenan untuk membeli.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Menjalankan_Gamification\"><\/span>2. Menjalankan Gamification<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><em>Gamification<\/em> merupakan metode yang terdiri dari berbagai aturan dalam game atau permainan untuk mempertahankan pelanggan. Umumnya, metode ini menggunakan sistem <em>leader board<\/em> yang berisikan daftar pelanggan yang memiliki total transaksi terbanyak. Pelanggan yang berada di puncak teratas <em>leader board<\/em> berhak mendapatkan <em>reward<\/em> dari perusahaan.<\/p>\n\n\n\n<p>Sistem reward akan menyebabkan pelanggan berlomba-lomba melakukan transaksi sebanyak-banyaknya agar mendapatkan hadiah. Selain itu, persaingan ini juga bisa membuat pelanggan lebih terikat pada produk Anda.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Mendengarkan_Pendapat_dan_Keluhan_Pelanggan\"><\/span>3. Mendengarkan Pendapat dan Keluhan Pelanggan<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Anggaplah <a href=\"https:\/\/www.qiscus.com\/id\/blog\/macam-dan-cara-menangani-keluhan-pelanggan-secara-profesional\/\">keluhan dari pelanggan<\/a> sebagai sesuatu yang membangun dan memperbaiki kualitas perusahaan Anda. Jadi, pastikan untuk selalu mendengarkan dengan baik ketika pelanggan mengutarakan keluhannya. Begitu juga saat mereka beropini. Bisa jadi mereka memiliki pengalaman lebih banyak yang tidak Anda miliki yang dapat membuat bisnis Anda berkembang.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Menerapkan_Program_Loyalitas\"><\/span>4. Menerapkan Program Loyalitas<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pelanggan lama berhak mendapatkan apresiasi terbaik dari Anda untuk membuatnya tetap berkomitmen terhadap perusahaan Anda. Pemberian apresiasi ini menciptakan kesan positif di mata pelanggan. Di sinilah Anda perlu menerapkan program loyalitas berupa sistem poin.<\/p>\n\n\n\n<p>Poin akan diberikan pada pelanggan setiap mereka melakukan transaksi pembelian atas produk Anda. Poin yang telah terkumpul nantinya bisa ditukarkan dengan hadiah atau voucher belanja. Cara lainnya adalah dengan memberikan penawaran spesial pada hari ulang tahun pelanggan. Melalui program ini, pelanggan akan merasa diistimewakan sehingga berpotensi meningkatkan retensi.<\/p>\n\n\n\n<p><em>Customer relationship<\/em> dapat dibina dengan memiliki saluran komunikasi yang efektif dan efisien. Anda akan membutuhkan <a href=\"https:\/\/www.qiscus.com\/id\/omnichannel-chat\">platform Omnichannel Marketing <\/a>dari Qiscus yang mengintegrasikan berbagai platform chat ke dalam satu dashboard. Tak hanya itu saja, Multichannel Chat ini juga menawarkan banyak fitur yang akan semakin memudahkan Anda menjalankan bisnis. Untuk tahu ada apa saja, Anda bisa langsung menanyakannya pada kami <a href=\"https:\/\/www.qiscus.com\/id\/customer\">di sini<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Kualitas produk yang baik memang merupakan faktor penting untuk bisa meningkatkan penjualan perusahaan. Namun, ada hal lainnya yang&hellip;\n","protected":false},"author":27,"featured_media":2026,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3],"tags":[559,609,485,49,69,109],"class_list":{"0":"post-2023","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-insight","8":"tag-customer-loyalty","9":"tag-customer-relationship","10":"tag-customer-retention","11":"tag-customer-satisfaction","12":"tag-penjualan","13":"tag-strategi-pemasaran"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Strategi Customer Relationship untuk Meningkatkan Penjualan<\/title>\n<meta name=\"description\" content=\"Tingkatkan angka penjualan Anda dengan menerapkan strategi customer relationship. 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