{"id":220,"date":"2020-11-13T10:49:18","date_gmt":"2020-11-13T10:49:18","guid":{"rendered":"https:\/\/blogs.qiscus.com\/id\/?p=220"},"modified":"2026-03-27T11:13:04","modified_gmt":"2026-03-27T04:13:04","slug":"pengiriman-one-time-password-otp-dengan-whatsapp-business-api","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/pengiriman-one-time-password-otp-dengan-whatsapp-business-api\/","title":{"rendered":"Pengiriman One Time Password (OTP) dengan WhatsApp Business API"},"content":{"rendered":"\n<p>One Time Password (OTP) menjadi salah bentuk autentikasi keamanan yang digunakan di berbagai use case dewasa ini. WhatsApp, sebagai aplikasi pesan singkat favorit di dunia dan Indonesia dapat pula digunakan sebagai <a href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-otp\/\">media pengiriman OTP<\/a>, yaitu melalui WhatsApp Business API. Simak berbagai kelebihan yang ditawarkan oleh WhatsApp Business API dan mengapa bisnis Anda harus menggunakannya sebagai media pengiriman OTP, dalam artikel ini.\u00a0<\/p>\n\n\n\n<p>Sebelumnya di&nbsp;artikel&nbsp;ini, kita telah berbicara tentang berbagai bentuk penerapan&nbsp;<em>Template Messages<\/em>&nbsp;yang dapat diaplikasikan bisnis saat menggunakan WhatsApp Business API. Salah satu yang menjadi bentuk penerapan&nbsp;<em>Template Messages<\/em>&nbsp;yang sering kita temui adalah&nbsp;<em>Account Updates<\/em>.&nbsp;<em>Account Updates<\/em>&nbsp;dapat digunakan untuk berbagai&nbsp;<em>use case<\/em>, dan salah satu tren pengaplikasiannya saat ini adalah pengiriman&nbsp;<a href=\"https:\/\/www.qiscus.com\/id\/whatsapp-otp\">WhatsApp OTP<\/a>.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qiscus.com\/id\/blog\/pengiriman-one-time-password-otp-dengan-whatsapp-business-api\/#One_Time_Password\" >One Time Password<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qiscus.com\/id\/blog\/pengiriman-one-time-password-otp-dengan-whatsapp-business-api\/#Penggunaan_One_Time_Password\" >Penggunaan&nbsp;One Time Password<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qiscus.com\/id\/blog\/pengiriman-one-time-password-otp-dengan-whatsapp-business-api\/#Pengiriman_OTP_Menggunakan_SMS_Short_Message_Service\" >Pengiriman OTP Menggunakan SMS (Short Message Service)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qiscus.com\/id\/blog\/pengiriman-one-time-password-otp-dengan-whatsapp-business-api\/#Kelemahan_Penggunaan_SMS\" >Kelemahan Penggunaan SMS<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.qiscus.com\/id\/blog\/pengiriman-one-time-password-otp-dengan-whatsapp-business-api\/#1_Keterlambatan_Penerimaan\" >1. Keterlambatan Penerimaan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.qiscus.com\/id\/blog\/pengiriman-one-time-password-otp-dengan-whatsapp-business-api\/#2_Locally_Conditional_Success_Rate\" >2.&nbsp;Locally Conditional Success Rate<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.qiscus.com\/id\/blog\/pengiriman-one-time-password-otp-dengan-whatsapp-business-api\/#3_Limitasi_Jumlah_Karakter\" >3. Limitasi Jumlah Karakter<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.qiscus.com\/id\/blog\/pengiriman-one-time-password-otp-dengan-whatsapp-business-api\/#Bagaimana_Solusi_yang_Diberikan_WhatsApp_Business_API\" >Bagaimana Solusi yang Diberikan WhatsApp Business API?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.qiscus.com\/id\/blog\/pengiriman-one-time-password-otp-dengan-whatsapp-business-api\/#1_Peningkatan_Delivery_Rate\" >1. Peningkatan&nbsp;Delivery Rate&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.qiscus.com\/id\/blog\/pengiriman-one-time-password-otp-dengan-whatsapp-business-api\/#2_Peningkatan_One-Time_Password_Success_Rate\" >2. Peningkatan&nbsp;One-Time Password Success Rate<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.qiscus.com\/id\/blog\/pengiriman-one-time-password-otp-dengan-whatsapp-business-api\/#3_Kredibilitas_yang_Lebih_Baik\" >3. Kredibilitas yang Lebih Baik&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.qiscus.com\/id\/blog\/pengiriman-one-time-password-otp-dengan-whatsapp-business-api\/#4_Trackable\" >4.&nbsp;Trackable<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.qiscus.com\/id\/blog\/pengiriman-one-time-password-otp-dengan-whatsapp-business-api\/#5_Konten_yang_Fleksibel\" >5. Konten yang Fleksibel<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.qiscus.com\/id\/blog\/pengiriman-one-time-password-otp-dengan-whatsapp-business-api\/#Gunakan_WhatsApp_Business_API_untuk_Pengiriman_OTP_Sekarang\" >Gunakan WhatsApp Business API untuk Pengiriman OTP, Sekarang!<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"One_Time_Password\"><\/span><em>One Time Password<\/em><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><em>One Time Password<\/em>&nbsp;merupakan suatu bentuk autentikasi keamanan yang biasa digunakan banyak orang di seluruh dunia. Dari namanya, kita tahu bahwa kata sandi ini bersifat&nbsp;<em>time-synchronization<\/em>, sehingga kata sandi ini memiliki tenggat waktu penggunaan yang cukup singkat, misalnya 5 menit.<\/p>\n\n\n\n<p>Lain halnya dengan&nbsp;<em>Static Password<\/em>,&nbsp;<em>One Time Password&nbsp;<\/em>cenderung memiliki tingkat keamanan yang lebih baik. Hal ini mengingat<a href=\"https:\/\/www.qiscus.com\/id\/blog\/cara-kirim-otp-whatsapp\/\">&nbsp;pengiriman <em>OTP<\/em>&nbsp;<\/a>tidak dapat digunakan dalam beberapa sesi \u2014 karena sifatnya yang&nbsp;<em>temporary<\/em>. Sehingga, menggunakan OTP menjadi opsi yang banyak dipilih bisnis, dan disukai pengguna.<\/p>\n\n\n\n<p>Penggunaan OTP sendiri telah diiaplikasikan oleh berbagai industri, khususnya keuangan, seperti perusahaan penerbit kartu kredit dan&nbsp;<em>e-wallet<\/em>. Fakta tersebut didukung dengan data&nbsp;<a href=\"https:\/\/mobileecosystemforum.com\/\">Mobile Ecosystem Forum&nbsp;<\/a>yang menyebut bahwa 33% masyarakat di seluruh dunia setidaknya pernah menerima 1 pesan singkat yang memuat&nbsp;<em>OTP<\/em>&nbsp;dari sebuah perusahaan perbankan.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Penggunaan_One_Time_Password\"><\/span>Penggunaan<em>&nbsp;One Time Password<\/em><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Tidak terbatas pada industri keuangan, OTP juga sering digunakan dalam berbagai&nbsp;<em>use cases<\/em>&nbsp;lainnya. Contohnya, konfirmasi&nbsp;<em>log in&nbsp;<\/em>maupun<em>&nbsp;<\/em>perubahan<em>&nbsp;informasi confidential&nbsp;<\/em>pada&nbsp;<em>e-commerce<\/em>, pergantian&nbsp;<em>password<\/em>&nbsp;dan perubahan&nbsp;<em>account information<\/em>&nbsp;lainnya pada&nbsp;<em>social media<\/em>, serta&nbsp;<em>web-based services<\/em>&nbsp;lainnya yang memerlukan&nbsp;<em>multi-factor authorization<\/em>&nbsp;dari pengguna saat mengaksesnya.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pengiriman_OTP_Menggunakan_SMS_Short_Message_Service\"><\/span>Pengiriman OTP Menggunakan SMS (<em>Short Message Service<\/em>)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Umumnya, OTP akan dikirimkan ke telepon genggam pengguna melalui fasilitas SMS. OTP menjadi salah satu bentuk penerapan A2P Messaging (<em>Application-to-person Messaging<\/em>), yakni suatu pesan yang dikirimkan oleh sebuah aplikasi. Untuk dapat menerimanya, pengguna harus memiliki nomor ponsel pribadi yang sudah teregistrasi.&nbsp;<\/p>\n\n\n\n<p>Walaupun dahulu SMS sering digunakan sebagai media pengiriman OTP, tetapi pengiriman OTP menggunakan SMS seringkali memiliki hambatan.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Kelemahan_Penggunaan_SMS\"><\/span>Kelemahan Penggunaan SMS<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Keterlambatan_Penerimaan\"><\/span>1. Keterlambatan Penerimaan<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pengiriman SMS seringkali mengalami keterlambatan (<em>delay<\/em>) mengingat mekanisme&nbsp;<em>route<\/em>&nbsp;SMS yang cukup kompleks, serta&nbsp;<em>traffic<\/em>&nbsp;SMS yang berpotensi untuk&nbsp;<em>overload<\/em>. Selain itu, cakupan SMS juga terbatas hanya secara nasional. Hal ini tentunya menyulitkan para pelancong yang harus melakukan&nbsp;<em>roaming<\/em>&nbsp;di negara yang ia kunjungi sembari menggunakan akses&nbsp;<em>OTP<\/em>&nbsp;tersebut karena biaya yang dikenakan juga cukup mahal.<\/p>\n\n\n\n<p>Perbedaan jaringan dan&nbsp;<em>provider<\/em>&nbsp;yang digunakan antara bisnis (sebagai pihak pengirim) dengan penerima tentunya juga sangat berpengaruh pada kecepatan penerimaan SMS OTP.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Locally_Conditional_Success_Rate\"><\/span>2.&nbsp;<em>Locally Conditional Success Rate<\/em><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Kesuksesan pengiriman SMS sangat dipengaruhi dengan kondisi telepon genggam pengguna. Misalnya, jika telepon genggam sedang dimatikan maupun kehabisan baterai, hal itu akan berpengaruh pada kesuksesan penerimaan OTP tersebut. Tidak hanya itu, faktor lokasi penerima tentunya juga akan mempengaruhi tingkat penerimaan SMS OTP. Hal ini mengingat kondisi geografis dan bangunan sangat memengaruhi jaringan telepon dan SMS.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Limitasi_Jumlah_Karakter\"><\/span>3. Limitasi Jumlah Karakter<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>SMS memiliki limitasi jumlah karakter yang hanya terbatas pada 160 karakter. Oleh karenanya, pesan yang dikirimkan harus&nbsp;<em>concise<\/em>, jelas, dan padat. Jika tidak, tentunya bisnis tidak dapat mengirimkannya.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Bagaimana_Solusi_yang_Diberikan_WhatsApp_Business_API\"><\/span>Bagaimana Solusi yang Diberikan WhatsApp Business API?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Untuk mengatasi masalah tersebut, bisnis dapat memanfaatkan WhatsApp Business API, khususnya dengan menggunakan&nbsp;Template Messages. Mengapa harus WhatsApp Business API? Berikut alasannya:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Peningkatan_Delivery_Rate\"><\/span>1. Peningkatan&nbsp;<em>Delivery Rate&nbsp;<\/em><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>WhatsApp dapat memberikan&nbsp;<em>real-time notifications<\/em>&nbsp;kepada penggunanya, tanpa dihambat oleh faktor-faktor eksternal lainnya maupun kendala&nbsp;<em>devices<\/em>&nbsp;seperti halnya yang dihadapi SMS.&nbsp;<em>Coverage<\/em>&nbsp;WhatsApp yang bersifat global akan mempermudah konsumen dalam menerima OTP tanpa adanya&nbsp;<em>delay<\/em>&nbsp;dan biaya tambahan, seperti&nbsp;<em>roaming fee<\/em>. Alhasil, pengiriman OTP oleh bisnis ke konsumen melalui WhatsApp Business API akan memberikan&nbsp;<em>delivery rate<\/em>&nbsp;yang&nbsp;lebih tinggi.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Peningkatan_One-Time_Password_Success_Rate\"><\/span>2. Peningkatan&nbsp;<em>One-Time Password Success Rate<\/em><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><em>Delay rate<\/em>&nbsp;yang dapat ditekan menggunakan WhatsApp Business API membuat kode OTP dapat diterima lebih cepat oleh pengguna. Alhasil, pengguna tidak perlu kembali membuat&nbsp;<em>request&nbsp;<\/em>pengiriman OTP berulang kali seperti halnya dalam SMS. Hal ini mengingat penggunaan WhatsApp tidak hanya bergantung pada jaringan seluler seperti halnya SMS, tetapi juga WiFi sehingga perusahaan pun tidak perlu lagi kesulitan melibatkan berbagai&nbsp;<em>carriers<\/em>&nbsp;hanya untuk melakukan pengiriman OTP dan menghadapi berbagai permasalahan lainnya seperti regulasi wilayah yang berbeda. WhatsApp Business API terbukti mencatatkan&nbsp;kenaikan<em>One-Time Password Success Rate&nbsp;<\/em>perusahaan.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Kredibilitas_yang_Lebih_Baik\"><\/span>3. Kredibilitas yang Lebih Baik&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Saat mendaftarkan akun WhatsApp Business API, bisnis akan memperoleh&nbsp;<em>green tick&nbsp;<\/em>dan<em>&nbsp;Masking<\/em><em>Account&nbsp;<\/em>dari WhatsApp. Profil bisnis yang ada pada akun tersebut adalah profil yang telah terverifikasi dan resmi, sehingga meningkatkan kredibilitas bisnis. Hasilnya, konsumen pun akan merasa lebih&nbsp;<em>secured<\/em>&nbsp;saat menerima OTP tersebut ketimbang dari SMS biasa.<\/p>\n\n\n\n<p>WhatsApp juga dilengkapi dengan&nbsp;<em>end-to-end encryption<\/em>. Artinya, hanya bisnis (sebagai pihak pengirim) dan sang penerima yang dapat membaca pesan tersebut, bahkan pihak WhatsApp sendiri tidak dapat mengaksesnya.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Trackable\"><\/span>4.&nbsp;<em>Trackable<\/em><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Bisnis dapat mengetahui status ketersampaian pengiriman OTP kepada penerima, apakah telah dibaca maupun belum. Selain itu, jika terdapat permasalahan pada sisi konsumen, mereka dapat menindaklanjutinya secara cepat dengan membalas pesan teks OTP tersebut dalam&nbsp;<em>chatroom<\/em>&nbsp;WhatsApp tersebut secara gratis dan hanya perlu menunggu&nbsp;<em>agent<\/em>untuk meresponnya.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Konten_yang_Fleksibel\"><\/span>5. Konten yang Fleksibel<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>WhatsApp Business API memungkinkan bisnis untuk dapat mengkustomisasi&nbsp;<em>Template Messages<\/em>-nya, tak terkecuali&nbsp;<em>Account Updates<\/em>&nbsp;dengan jumlah karakter yang lebih&nbsp;besar&nbsp;ketimbang SMS, yaitu mencapai&nbsp;1024&nbsp;karakter dalam setiap pesannya.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Gunakan_WhatsApp_Business_API_untuk_Pengiriman_OTP_Sekarang\"><\/span>Gunakan WhatsApp Business API untuk Pengiriman OTP, Sekarang!<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Penjabaran di atas merupakan gambaran mengapa WhatsApp Business API lebih praktis digunakan untuk kebutuhan pengiriman OTP. Kita juga dapat melihat bagaimana WhatsApp Business API dapat menjawab berbagai permasalahan yang kerap dihadapi oleh SMS secara efektif, khususnya dalam pengiriman OTP.&nbsp;<\/p>\n\n\n\n<p>Anda bisa mempelajari lebih jauh lewat sentra FAQ kami <a href=\"https:\/\/support.qiscus.com\/hc\/en-us\/articles\/7511928444697-How-to-Use-WhatsApp-OTP-Through-Qiscus-Multichannel-\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\">OTP FAQ<\/a>.<\/p>\n\n\n\n<p>Jika bisnis Anda ingin mencoba mengirimkan OTP menggunakan WhatsApp Business API, ataupun memiliki&nbsp;<em>use case&nbsp;<\/em>lainnya yang dapat diaplikasikan menggunakan&nbsp;<em>Template Messages<\/em>, Qiscus akan siap membantu bisnis Anda dalam menemukan solusi yang tepat. Segera hubungi kami&nbsp;<a href=\"https:\/\/www.qiscus.com\/id\/contact\">di sini<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"One Time Password (OTP) menjadi salah bentuk autentikasi keamanan yang digunakan di berbagai use case dewasa ini. 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