{"id":2516,"date":"2020-01-21T03:22:40","date_gmt":"2020-01-21T03:22:40","guid":{"rendered":"https:\/\/www.qiscus.com\/id\/?p=2516"},"modified":"2026-01-27T17:08:44","modified_gmt":"2026-01-27T10:08:44","slug":"cara-mengintegrasikan-email-ke-qiscus-omnichannel-chat","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/cara-mengintegrasikan-email-ke-qiscus-omnichannel-chat\/","title":{"rendered":"Cara Mengintegrasikan Email ke Qiscus Omnichannel Chat"},"content":{"rendered":"\n<p>Dalam artikel kami sebelumnya, kami berbicara tentang bagaimana kami dapat mengintegrasikan Twitter DM ke Qiscus Omnichannel menggunakan saluran khusus. Pada artikel ini, kami akan menunjukkan kepada Anda bagaimana kami dapat mengintegrasikan Email ke Qiscus Omnichannel sebagai saluran masuk tambahan menggunakan layanan Custom Channel Intermediary (CCI) dari Qiscus. CCI adalah layanan perantara yang dapat membantu mengintegrasikan saluran non-default ke Qiscus Omnichannel. Untuk menggunakan layanan ini, Anda harus memiliki akun Qiscus Omnichannel karena menggunakan kredensial yang sama untuk terhubung dengan layanan Qiscus Omnichannel API.<\/p>\n\n\n\n<p>Mari kita mulai dengan mengintegrasikan email ke Qiscus Omnichannel. Pada artikel ini, kami menggunakan Gmail sebagai penyedia akun email kami. Secara umum, kami menggunakan layanan <em>forwarding <\/em>dari Gmail untuk melakukan hal tersebut. Oleh karena itu, kita perlu menyiapkan akun Gmail dan Qiscus Omnichannel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Connecting to Omnichannel<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">CCI Dashboard<\/h3>\n\n\n\n<p>Mari terhubung ke Omnichannel. Buka https:\/\/cci.qiscus.com dan berikan kredensial akun Qiscus Omnichannel Anda.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"652\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-6-1024x652.png\" alt=\"prod1.png\" class=\"wp-image-2519\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-6-1024x652.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-6-300x191.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-6-768x489.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-6-380x242.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-6-800x510.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-6-1160x739.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-6.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Setelah login, kita akan disuguhkan dengan tampilan <em>dashboard <\/em>seperti di bawah ini. Saat ini, CCI hanya mendukung Facebook dan Saluran Email. Namun, kami dapat menghubungkan lebih dari satu akun untuk keduanya.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"652\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-7-1024x652.png\" alt=\"prod2.png\" class=\"wp-image-2520\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-7-1024x652.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-7-300x191.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-7-768x489.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-7-380x242.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-7-800x510.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-7-1160x739.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-7.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Untuk menghubungkan akun Gmail Anda ke Omnichannel, silakan klik <strong>Email Channels<\/strong> > <strong>Add Email Channel<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"342\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-4.png\" alt=\"prod3.png\" class=\"wp-image-2517\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-4.png 869w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-4-300x118.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-4-768x302.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-4-380x150.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-4-800x315.png 800w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"870\" height=\"438\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-5.png\" alt=\"prod4.png\" class=\"wp-image-2518\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-5.png 870w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-5-300x151.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-5-768x387.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-5-380x191.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-5-800x403.png 800w\" sizes=\"auto, (max-width: 870px) 100vw, 870px\" \/><\/figure>\n\n\n\n<p>Isi nama saluran khusus dalam formulir. Dalam contoh ini, kami menggunakan \u201cGmail Saya\u201d sebagai saluran khusus. Anda dapat memberikan nama pilihan Anda untuk nama saluran ini.<\/p>\n\n\n\n<p>Karena kami menggunakan Gmail\/G-Suite, klik pilihan \u201c<strong>Need Verification?<\/strong>\u201c. Jika tidak, Anda perlu memeriksa apakah penyedia email Anda memerlukan verifikasi untuk meneruskan email masuk. Kemudian, klik \u201c<strong>Submit<\/strong>\u201c.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"652\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-8-1024x652.png\" alt=\"prod5.png\" class=\"wp-image-2521\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-8-1024x652.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-8-300x191.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-8-768x489.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-8-380x242.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-8-800x510.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-8-1160x739.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-8.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Ini akan meng-<em>generate <\/em>alamat email untuk tujuan <em>forwarding<\/em> dan membuat saluran khusus di Qiscus Omnichannel secara otomatis.<\/p>\n\n\n\n<p>Simpan alamat email yang dihasilkan karena ini akan digunakan dalam pengaturan <em>forwarding<\/em> di bawah pengaturan penyedia email. Tombol email verifikasi akan diperlukan nanti ketika kita mengkonfigurasi email di bawah pengaturan penyedia email.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pengaturan <strong>Email <em>Forwarding<\/em><\/strong><\/h3>\n\n\n\n<p>Langkah selanjutnya adalah mengonfigurasi pengaturan <em>forwarding<\/em> email. Di sini, kami menggunakan alamat \u201cqismo.demokit2@gmail.com\u201d. Buka <em>dashboard <\/em>Gmail dan klik <strong>Settings > <em>Forwarding<\/em><\/strong> dan halaman POP\/IMAP. Kemudian, klik \u201c<strong>Add a <em>forwarding<\/em> address<\/strong>\u201d dan isi kolom dengan alamat email yang dihasilkan yang kami peroleh dari CCI. Klik <strong>Next<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"651\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-9-1024x651.png\" alt=\"prod6.png\" class=\"wp-image-2522\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-9-1024x651.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-9-300x191.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-9-768x488.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-9-380x242.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-9-800x508.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-9-1160x737.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-9.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Setelah menambahkan alamat email forwarding, Gmail akan mengirimkan kode konfirmasi ke alamat email tersebut yang baru saja kami tambahkan. Anda dapat memeriksa kode dengan mengklik tombol \u201c<strong>Verification Email<\/strong>\u201d di CCI.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"993\" height=\"376\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-11.png\" alt=\"prod7.png\" class=\"wp-image-2524\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-11.png 993w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-11-300x114.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-11-768x291.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-11-380x144.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-11-800x303.png 800w\" sizes=\"auto, (max-width: 993px) 100vw, 993px\" \/><\/figure>\n\n\n\n<p>Salin kode konfirmasi dan tempel ke formulir kode konfirmasi di pengaturan Penerusan Gmail dan POP\/IMAP dan klik \u201c<strong>Verification<\/strong>\u201d.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"878\" height=\"338\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-10.png\" alt=\"prod8.png\" class=\"wp-image-2523\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-10.png 878w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-10-300x115.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-10-768x296.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-10-380x146.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-10-800x308.png 800w\" sizes=\"auto, (max-width: 878px) 100vw, 878px\" \/><\/figure>\n\n\n\n<p>Jangan lupa untuk menyimpan perubahan konfigurasi.<\/p>\n\n\n\n<p>Coba kirim email ke alamat yang sudah kami siapkan (qismo.demokit2@gmail.com). Jika semuanya sudah siap dan berjalan dengan baik, Anda akan mendapatkan email masuk. Qiscus Omnichannel akan menempatkan subjek email di sidebar informasi tambahan di sisi kanan. Anda kemudian akan mendapatkan balasan di kotak masuk Anda.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"651\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-12-1024x651.png\" alt=\"prod9.png\" class=\"wp-image-2525\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-12-1024x651.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-12-300x191.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-12-768x488.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-12-380x242.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-12-800x508.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-12-1160x737.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2022\/01\/image-12.png 1276w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"Dalam artikel kami sebelumnya, kami berbicara tentang bagaimana kami dapat mengintegrasikan Twitter DM ke Qiscus Omnichannel menggunakan saluran&hellip;\n","protected":false},"author":6,"featured_media":2527,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2],"tags":[937,22,905,938,939,1345,1346,1344],"class_list":{"0":"post-2516","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tutorial","8":"tag-chat-integration","9":"tag-customer-service","10":"tag-customer-service-chat","11":"tag-messaging","12":"tag-messaging-apps","13":"tag-omnichannel-chat","14":"tag-omnichannel-cs","15":"tag-qiscus-omnichannel-chat"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cara Mengintegrasikan Email ke Qiscus Omnichannel Chat<\/title>\n<meta name=\"description\" content=\"Kami akan menunjukkan kepada Anda bagaimana kami dapat mengintegrasikan Email ke Qiscus Omnichannel sebagai saluran masuk tambahan menggunakan layanan Custom Channel Intermediary (CCI).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.qiscus.com\/id\/blog\/cara-mengintegrasikan-email-ke-qiscus-omnichannel-chat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cara Mengintegrasikan Email ke Qiscus Omnichannel Chat\" \/>\n<meta property=\"og:description\" content=\"Kami akan menunjukkan kepada Anda bagaimana kami dapat mengintegrasikan Email ke Qiscus Omnichannel sebagai saluran masuk tambahan menggunakan layanan Custom Channel Intermediary (CCI).\" \/>\n<meta property=\"og:url\" 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