{"id":29,"date":"2020-08-25T10:13:44","date_gmt":"2020-08-25T10:13:44","guid":{"rendered":"https:\/\/blogs.qiscus.com\/id\/?p=29"},"modified":"2025-11-26T14:28:54","modified_gmt":"2025-11-26T07:28:54","slug":"perbandingan-fitur-whatsapp-business","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/perbandingan-fitur-whatsapp-business\/","title":{"rendered":"Perbandingan Fitur WhatsApp Business API dengan WhatsApp Business Standar"},"content":{"rendered":"\n<p>WhatsApp Business API memiliki cara kerja khusus yang membedakannya dari WhatsApp Business biasa. <a href=\"https:\/\/www.qiscus.com\/id\/blog\/perbedaan-whatsapp-biasa-whatsapp-business-api\/\">Perbedaan WhatsApp Business standar dengan WhatsApp API<\/a> terletak pada cakupan bisnis hingga solusi lanjutan. Tak ayal, butuh beberapa adaptasi yang harus dilakukan agar dapat mengoperasikannya dengan tepat. Hal-hal apa saja yang penting diketahui sebelum menggunakan <a href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-business-api\/\">WhatsApp Business API<\/a> untuk pertama kalinya? Jangan khawatir!\u00a0We\u2019ve got you covered.\u00a0<\/p>\n\n\n\n<p>Kita tahu bahwa WhatsApp Business API mampu menghadirkan banyak kemudahan bagi bisnis, khususnya dalam hal komunikasi dengan konsumen. Namun, hal tersebut tidak akan berjalan maksimal bila Anda tidak memahami pedoman penggunaan secara komprehensif. Apalagi, ada beberapa&nbsp;<em>terms<\/em>&nbsp;khusus yang perlu Anda ketahui. Mari kita ulas lebih dalam!<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qiscus.com\/id\/blog\/perbandingan-fitur-whatsapp-business\/#Tipe_Pesan_di_WhatsApp_for_Business_API\" >Tipe Pesan di WhatsApp for Business API<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qiscus.com\/id\/blog\/perbandingan-fitur-whatsapp-business\/#Inbound_vs_Outbound_Message\" >Inbound vs Outbound Message<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qiscus.com\/id\/blog\/perbandingan-fitur-whatsapp-business\/#Template_Messaging\" >Template Messaging<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qiscus.com\/id\/blog\/perbandingan-fitur-whatsapp-business\/#Fitur_WhatsApp_Business_API_dari_Qiscus\" >Fitur WhatsApp Business API&nbsp;dari Qiscus<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.qiscus.com\/id\/blog\/perbandingan-fitur-whatsapp-business\/#1_Kelola_akun_dengan_tiga_roles_yang_berbeda\" >1.&nbsp;Kelola akun dengan tiga&nbsp;roles&nbsp;yang berbeda<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.qiscus.com\/id\/blog\/perbandingan-fitur-whatsapp-business\/#2_Mengelola_pesan_dengan_Reserved_Feature\" >2.&nbsp;Mengelola pesan dengan&nbsp;Reserved Feature<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.qiscus.com\/id\/blog\/perbandingan-fitur-whatsapp-business\/#3_Filter_by_Tag_Feature\" >3. Filter by Tag Feature<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.qiscus.com\/id\/blog\/perbandingan-fitur-whatsapp-business\/#4_Evaluasi_Insight_dengan_Analytics\" >4.&nbsp;Evaluasi&nbsp;Insight dengan Analytics<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.qiscus.com\/id\/blog\/perbandingan-fitur-whatsapp-business\/#5_Manfaatkan_Auto-Reply\" >5.&nbsp;Manfaatkan&nbsp;Auto-Reply&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.qiscus.com\/id\/blog\/perbandingan-fitur-whatsapp-business\/#6_Bot-Human_Collaboration\" >6. Bot-Human Collaboration<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.qiscus.com\/id\/blog\/perbandingan-fitur-whatsapp-business\/#Tertarik_Mencoba_Langsung\" >Tertarik Mencoba Langsung?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tipe_Pesan_di_WhatsApp_for_Business_API\"><\/span>Tipe Pesan di WhatsApp for Business API<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Saat ingin berkomunikasi dengan konsumen melalui WhatsApp Business API, Anda harus mendefinisikan tipe&nbsp;<em>message<\/em> yang akan dilakukan terlebih dahulu. Hal ini mengingat setiap tipe&nbsp;<em>messag<\/em>e di WhatsApp Business API memiliki cara kerjanya masing-masing.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Inbound_vs_Outbound_Message\"><\/span><em>Inbound vs Outbound Message<\/em><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Mari kita mulai dengan istilah yang paling dasar, yaitu&nbsp;<em><strong>Inbound&nbsp;<\/strong><\/em>dan<em><strong>&nbsp;Outbound Message<\/strong><\/em>. Singkatnya,&nbsp;<strong><em>Inbound Message<\/em><\/strong> adalah pesan dari konsumen yang masuk ke akun bisnis. Sedangkan, sebaliknya,&nbsp;<strong><em>Outbound Message<\/em><\/strong>&nbsp;adalah pesan yang diinisiasi oleh bisnis kepada konsumennya.<\/p>\n\n\n\n<p>Dalam&nbsp;<strong><em>Inbound Message<\/em><\/strong>, terdapat&nbsp;<strong><em>Messaging Session&nbsp;<\/em><\/strong>yang harus dicermati bisnis. Di mana, pada WhatsApp Business API, bisnis hanya dapat membalas pesan, baik yang berbentuk&nbsp;<em>regular text messages<\/em>&nbsp;maupun&nbsp;<em>media messages<\/em>&nbsp;(segala bentuk&nbsp;<strong><em>Non-Template Messages<\/em><\/strong>), selambat-lambatnya 24 jam setelah pesan terakhir dikirimkan oleh konsumen.&nbsp;<\/p>\n\n\n\n<p>Berbicara tentang&nbsp;<strong><em>Outbound Message<\/em><\/strong>, pada dasarnya WhatsApp Business API memang tidak mengakomodasi bisnis secara langsung untuk menginisiasi obrolan kepada konsumen. Tetapi, jangan khawatir! Untuk menyiasati hal ini, bisnis dapat memanfaatkan fitur&nbsp;<strong><em>Template Messaging<\/em><\/strong>&nbsp;yang memungkinkan bisnis untuk dapat mengirimkan pesan singkat yang ditujukan kepada konsumennya di luar&nbsp;<strong><em>Messaging Session<\/em><\/strong><em>.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Template_Messaging\"><\/span><strong><em>Template Messaging<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Lalu, bagaimana cara menggunakan&nbsp;<strong><em>Template Messaging<\/em><\/strong>? Untuk bisa mengirimkan&nbsp;<em><strong>Outbound Message<\/strong><\/em>&nbsp;kepada konsumen melalui&nbsp;<strong><em>Template Messaging<\/em><\/strong>, ada beberapa hal yang harus dipenuhi.<strong><em>&nbsp;<\/em><\/strong>Jika Anda menggunakan WhatsApp Business standar, fitur ini tidak ada, substitusinya menggunakan fitur balas cepat.<\/p>\n\n\n\n<p>Pada dasarnya,&nbsp;<strong><em>Template Messaging<\/em><\/strong>&nbsp;merupakan pesan yang bersifat&nbsp;<em>pre-approved.&nbsp;<\/em>Karenanya<em>,<\/em>&nbsp;dibutuhkan persetujuan dari pihak WhatsApp untuk dapat mengirimkannya. Persetujuan ini bisa didapatkan dengan memenuhi kriteria<strong><em>&nbsp;Template Messaging<\/em><\/strong> yang ditentukan oleh WhatsApp, diantaranya tidak boleh terdapat kesalahan pengetikan dalam pesan tersebut, tidak dapat bersifat&nbsp;<em>promotional\u2013<\/em>dalam artian memuat unsur&nbsp;<em>upselling<\/em>,&nbsp;<em>cold call messages,&nbsp;<\/em>hingga menawarkan kode diskon dan hadiah gratis\u2013serta tidak memuat segala bentuk unsur paksaan kepada konsumen. Untuk penjelasan lebih lanjut, Anda dapat mengunjungi&nbsp;<a href=\"https:\/\/developers.facebook.com\/docs\/whatsapp\/message-templates\/guidelines\/\">laman&nbsp;ini<\/a>.&nbsp;<\/p>\n\n\n\n<p><strong><em>Template Messaging<\/em>&nbsp;<\/strong>dapat dimanfaatkan bisnis untuk mengirimkan berbagai pembaharuan kepada konsumen, baik pembaharuan pengiriman, konfirmasi pembayaran, transportasi, penyelesaian isu (masalah), hingga berbagai jenis&nbsp;<em>alert&nbsp;<\/em>lainnya. Untuk dapat menggunakan<em>&nbsp;<strong>Template Messaging<\/strong><\/em>, bisnis akan dikenakan&nbsp;<em>charge<\/em>&nbsp;yang biayanya akan bervariasi tergantung&nbsp;<em>provider&nbsp;<\/em>WhatsApp Business API<em>,<\/em>&nbsp;lokasi pengiriman dan tujuan pesan tersebut dikirimkan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Fitur_WhatsApp_Business_API_dari_Qiscus\"><\/span><strong>Fitur WhatsApp Business API<em>&nbsp;<\/em>dari Qiscus<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Perlu diketahui, WhatsApp Business API tidak tersedia secara bebas dan hanya dapat berlanggan melalui&nbsp;<em>official partners<\/em> yang telah bekerja sama dengan WhatsApp, atau dikenal sebagai WhatsApp Global&nbsp;<em>Business Solution Providers<\/em>&nbsp;(BSP).&nbsp;<a href=\"https:\/\/www.qiscus.com\/\">Qiscus<\/a>&nbsp;merupakan salah satu&nbsp;<a href=\"https:\/\/www.qiscus.com\/id\/whatsapp-business-api\">WhatsApp Business API Resmi <\/a>yang menyediakan layanan ini melalui&nbsp;<a href=\"https:\/\/www.qiscus.com\/id\/omnichannel-chat\">Qiscus Omnichannel Chat<\/a>.<\/p>\n\n\n\n<p>Sedangkan WhatsApp Business standar tidak memiliki semua <a href=\"https:\/\/www.qiscus.com\/id\/blog\/fitur-whatsapp-business-api-terbaru\/\">fitur WhatsApp Business API <\/a>yang dijelaskan pada pembahasan berikut. Berikut adalah beberapa fitur yang dapat bisnis manfaatkan ketika mengakses WhatsApp Business API melalui sistem&nbsp;Qiscus Omnichannel Chat dari Qiscus:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Kelola_akun_dengan_tiga_roles_yang_berbeda\"><\/span><strong><em>1.&nbsp;<\/em>Kelola akun dengan tiga<em>&nbsp;roles&nbsp;<\/em>yang berbeda<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Dengan tiga&nbsp;<em>roles<\/em>&nbsp;yang tersedia di Qiscus Multichannel Chat,&nbsp;<strong><em>Admin, Supervisor<\/em>,<\/strong>&nbsp;dan&nbsp;<strong><em>Agent<\/em><\/strong>, bisnis dapat mengalokasikan pekerjaan menjadi lebih efisien. Bisnis juga dapat mengontrol alokasi obrolan yang masuk, sehingga mampu mengurangi jumlah antrean yang ada.&nbsp;<\/p>\n\n\n\n<p><strong><em>Admin<\/em>&nbsp;<\/strong>akan memegang kendali penuh pada seluruh aktivitas yang ada,&nbsp;<em>Supervisor<\/em>&nbsp;hanya dapat mengamati seluruh obrolan yang masuk ke akun WhatsApp Business API, sedangkan&nbsp;<em>Agent<\/em>&nbsp;adalah peran yang berinteraksi langsung dengan konsumen.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"625\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/u5au5zqilic7zpjo53ux-1024x625.png\" alt=\"Agent Allocation Qiscus\" class=\"wp-image-41\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/u5au5zqilic7zpjo53ux-1024x625.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/u5au5zqilic7zpjo53ux-300x183.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/u5au5zqilic7zpjo53ux-768x468.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/u5au5zqilic7zpjo53ux-380x232.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/u5au5zqilic7zpjo53ux-800x488.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/u5au5zqilic7zpjo53ux-1160x707.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/u5au5zqilic7zpjo53ux.png 1515w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Agar dapat menciptakan efisiensi&nbsp;<em>customer relationship management system<\/em>, bisnis dapat memanfaatkan fitur&nbsp;<em><strong>Agent Allocations<\/strong><\/em>&nbsp;sehingga jumlah obrolan yang masuk dapat terorganisir dan teralokasi secara proposional berdasarkan&nbsp;<em>workload Agent<\/em>&nbsp;yang tersedia.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Mengelola_pesan_dengan_Reserved_Feature\"><\/span><strong><em>2.&nbsp;<\/em>Mengelola pesan dengan<em>&nbsp;Reserved Feature<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong><em>Reserved Feature&nbsp;<\/em><\/strong>memungkinkan bisnis untuk memisahkan obrolan yang&nbsp;<em>inquiry-nya<\/em>&nbsp;telah selesai dengan yang perlu ditindaklanjuti. Fitur ini akan sangat memudahkan&nbsp;<em><strong>Agent<\/strong><\/em>&nbsp;dalam memilah berbagai obrolan yang ada serta mengatur alokasi penugasan <strong><em>Admin<\/em><\/strong> agar lebih fokus pada&nbsp;<em>unfinished business<\/em>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Filter_by_Tag_Feature\"><\/span><strong><em>3. Filter by Tag Feature<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"625\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/uhcxghm1zhu5q1ulh4ur-1024x625.png\" alt=\"Qiscus Multichannel Filter \" class=\"wp-image-36\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/uhcxghm1zhu5q1ulh4ur-1024x625.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/uhcxghm1zhu5q1ulh4ur-300x183.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/uhcxghm1zhu5q1ulh4ur-768x468.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/uhcxghm1zhu5q1ulh4ur-380x232.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/uhcxghm1zhu5q1ulh4ur-800x488.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/uhcxghm1zhu5q1ulh4ur-1160x707.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/uhcxghm1zhu5q1ulh4ur.png 1515w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Setiap hari, bisnis akan dihadapkan pada berbagai&nbsp;<em>inquiries<\/em>&nbsp;yang berbeda serta&nbsp;<em>redundant<\/em>&nbsp;dari konsumen, terlebih pada&nbsp;<em>peak season<\/em>&nbsp;tertentu seperti Harbolnas (Hari Belanja Online Nasional) maupun promosi lainnya yang membuat adanya lonjakan obrolan yang masuk.&nbsp;<\/p>\n\n\n\n<p>Secara manual, tentu butuh waktu yang tidak sebentar dalam mengelompokkan banyaknya obrolan yang ada ke dalam kategori yang tepat. Namun, dengan adanya fitur&nbsp;<em>Filter by Ta<\/em>g, bisnis akan mampu menemukan serta memilah obrolan berdasarkan&nbsp;<em>tag<\/em>&nbsp;dengan mudah, cepat, dan tepat.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Evaluasi_Insight_dengan_Analytics\"><\/span><strong><em>4.&nbsp;<\/em>Evaluasi&nbsp;<em>Insight dengan Analytics<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"606\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/rwpizxvbjfyrdgm0mj3b-1024x606.png\" alt=\"Qiscus Multichannel Analytics\" class=\"wp-image-37\" style=\"aspect-ratio:1;width:710px;height:auto\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/rwpizxvbjfyrdgm0mj3b-1024x606.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/rwpizxvbjfyrdgm0mj3b-300x178.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/rwpizxvbjfyrdgm0mj3b-768x455.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/rwpizxvbjfyrdgm0mj3b-380x225.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/rwpizxvbjfyrdgm0mj3b-800x474.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/rwpizxvbjfyrdgm0mj3b-1160x687.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/rwpizxvbjfyrdgm0mj3b.png 1520w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Fitur&nbsp;<strong><em>Analytics<\/em><\/strong>&nbsp;akan mengakomodasi bisnis dalam memperoleh&nbsp;<em>consumer insight<\/em>&nbsp;dan kinerja&nbsp;<em>agent customer service&nbsp;<\/em>terkait. Karenanya, Anda dapat memanfaatkannya lebih lanjut untuk perumusan strategi bisnis yang akurat. Anda juga tidak perlu lagi mengeluarkan biaya untuk perangkat lunak&nbsp;<em>analytics<\/em>&nbsp;terpisah sehingga mampu menghemat biaya operasional dan waktu.<a href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-business-analytics\/\">&nbsp;Fitur analytics di WhatsApp Business API <\/a>lebih detail dan lengkap dibanding WhatsApp Business standar.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Manfaatkan_Auto-Reply\"><\/span><strong><em>5.&nbsp;<\/em>Manfaatkan<em>&nbsp;Auto-Reply<\/em><strong><em>&nbsp;<\/em><\/strong><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"621\" height=\"315\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/Screen-Shot-2020-08-25-at-4.04.26-PM.png\" alt=\"Auto Reply WhatsApp\" class=\"wp-image-40\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/Screen-Shot-2020-08-25-at-4.04.26-PM.png 621w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/Screen-Shot-2020-08-25-at-4.04.26-PM-300x152.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/Screen-Shot-2020-08-25-at-4.04.26-PM-380x193.png 380w\" sizes=\"auto, (max-width: 621px) 100vw, 621px\" \/><\/figure><\/div>\n\n\n<p>Kerap memperoleh obrolan masuk dari konsumen di luar jam kerja? Hal itu tidak menjadi kekhawatiran lagi karena dengan fitur&nbsp;<em>Auto-Reply,&nbsp;<\/em>konsumen akan memperoleh balasan otomatis yang dapat disesuaikan dengan kebutuhan. Hal ini dapat membantu menciptakan tingkat kepuasan konsumen yang lebih baik.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Bot-Human_Collaboration\"><\/span><strong><em>6. Bot-Human Collaboration<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Terakhir, tingkatkan&nbsp;<em>engagement&nbsp;<\/em>bisnis dengan konsumen melalui&nbsp;<em>bot- human collaboration. T<\/em>idak hanya membuat bisnis dapat meninggalkan kesan instan dan meningkatkan&nbsp;<em>consumer experience<\/em>&nbsp;dengan memberikan respon yang lebih cepat tanpa terikat jam kerja, penggunaan&nbsp;<em>bot<\/em>&nbsp;juga dapat menghemat efisiensi&nbsp;<em>customer service cost&nbsp;<\/em><a href=\"https:\/\/www.ibm.com\/blogs\/watson\/2017\/10\/how-chatbots-reduce-customer-service-costs-by-30-percent\/\">hingga 30%.<\/a><\/p>\n\n\n\n<p>Namun, perlu dicatat, bergantung pada&nbsp;<em>bot<\/em>&nbsp;saja tidak cukup. Penggunaan&nbsp;<em>bot<\/em>&nbsp;sendiri pun tidak berarti mengeliminasi peran manusia mengingat banyak kompleksitas obrolan yang tidak dapat langsung direspon oleh&nbsp;<em>bot<\/em>. Maka, perlu adanya kolaborasi antar keduanya agar bisnis mampu memberikan&nbsp;<em>customer experience<\/em>&nbsp;yang terbaik.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"502\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/image-5-2-1024x502.png\" alt=\"Qiscus Bot-Human Collaboration\" class=\"wp-image-38\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/image-5-2-1024x502.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/image-5-2-300x147.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/image-5-2-768x377.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/image-5-2-380x186.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/image-5-2-800x392.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/image-5-2-1160x569.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2020\/08\/image-5-2.png 1464w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Dengan b<em>ot-human collaboration,&nbsp;<\/em>bisnis dapat mengkustomisasi bagaimana tipe obrolan umum yang dapat direspon oleh bot, sehingga obrolan yang lebih kompleks akan langsung direspon oleh manusia. Alhasil, dengan kolaborasi ini, sebagaimana yang dilansir dari survey yang dilakukan oleh&nbsp;<a href=\"https:\/\/hbr.org\/2018\/07\/collaborative-intelligence-humans-and-ai-are-joining-forces\">Harvard Business Review<\/a>&nbsp;terhadap 1.075 perusahaan dalam 12 industri, bisnis yang mengoptimalkan&nbsp;<em>bot-human collaboration<\/em>&nbsp;akan mampu memiliki performa AI yang&nbsp;lebih baik dari segi kecepatan, penghematan biaya, pendapatan, maupun pengukuran operasional lainnya.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tertarik_Mencoba_Langsung\"><\/span><strong>Tertarik Mencoba Langsung?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Deskripsi di atas menggambarkan bagaimana fitur-fitur WhatsApp Business API yang didapatkan melalui Qiscus Multichannel Chat mampu meningkatkan performa komunikasi bisnis di mata konsumen. Berbagai fitur ini juga berfungsi untuk menciptakan&nbsp;<em>customer experience<\/em>&nbsp;yang lebih interaktif. Jika ingin memahami lebih lanjut, Anda dapat menghubungi dan berdiskusi dengan kami&nbsp;<a href=\"https:\/\/www.qiscus.com\/contact\">di sini<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"WhatsApp Business API memiliki cara kerja khusus yang membedakannya dari WhatsApp Business biasa. Perbedaan WhatsApp Business standar dengan&hellip;\n","protected":false},"author":27,"featured_media":44,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3,2],"tags":[8,9,10,11,12],"class_list":{"0":"post-29","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-insight","8":"category-tutorial","9":"tag-whatsapp-api","10":"tag-whatsapp-business","11":"tag-whatsapp-business-api","12":"tag-whatsapp-business-solution-provider","13":"tag-whatsapp-integration"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Perbandingan Fitur WhatsApp Business API dengan Standar<\/title>\n<meta name=\"description\" content=\"WhatsApp Business API memiliki fitur yang lebih lengkap dibanding WhatsApp Business Standar. 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