{"id":324,"date":"2021-04-26T09:13:44","date_gmt":"2021-04-26T09:13:44","guid":{"rendered":"https:\/\/blogs.qiscus.com\/id\/?p=324"},"modified":"2025-08-29T11:08:02","modified_gmt":"2025-08-29T04:08:02","slug":"101-outbound-template-message-pada-whatsapp-business-api","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/101-outbound-template-message-pada-whatsapp-business-api\/","title":{"rendered":"101 Outbound Template Message pada WhatsApp Business API"},"content":{"rendered":"\n<p>Kita semua telah mengetahui bahwa WhatsApp Business API merupakan sebuah <em>channel<\/em> komunikasi yang didesain khusus oleh WhatsApp untuk bisnis, guna mempermudah komunikasinya bersama pelanggan. Untuk tetap menjadi <em>channel<\/em> komunikasi yang berkualitas dan terbaik bagi semua bisnis, berbagai keistimewaan tentu diberikan oleh WhatsApp Business API kepada penggunanya. <\/p>\n\n\n\n<p>Salah satu dari keistimewaan tersebut adalah memungkinkan untuk mengakses satu akun WhatsApp di banyak <em>device. <\/em>Selain itu, WhatsApp Business API juga didukung oleh <a href=\"https:\/\/blogs.qiscus.com\/id\/2020\/08\/25\/whatsapp-business-api-101\/\">berbagai fitur<\/a> yang membedakannya dengan WhatsApp personal maupun WhatsApp Business, yaitu <em><strong>Outbound Template Message<\/strong>. S<\/em>eperti apa dan bagaimana cara menggunakan O<em>utbound Template Message? <\/em>Simak artikel berikut untuk mengetahui selengkapnya.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qiscus.com\/id\/blog\/101-outbound-template-message-pada-whatsapp-business-api\/#Kenali_Outbound_Template_Message\" >Kenali Outbound Template Message<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qiscus.com\/id\/blog\/101-outbound-template-message-pada-whatsapp-business-api\/#Apa_Saja_Bentuk_Outbound_Template_Message\" >Apa Saja Bentuk Outbound Template Message?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qiscus.com\/id\/blog\/101-outbound-template-message-pada-whatsapp-business-api\/#1_WhatsApp_Broadcast_Message_Template\" >1. WhatsApp Broadcast Message Template<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qiscus.com\/id\/blog\/101-outbound-template-message-pada-whatsapp-business-api\/#2_Template_Messaging_24_Hours\" >2. Template Messaging 24 Hours<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.qiscus.com\/id\/blog\/101-outbound-template-message-pada-whatsapp-business-api\/#Bagaimana_Jika_Belum_Memiliki_Outbound_Template_Message\" >Bagaimana Jika Belum Memiliki Outbound Template Message?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.qiscus.com\/id\/blog\/101-outbound-template-message-pada-whatsapp-business-api\/#Ingin_Segera_Mencoba\" >Ingin Segera Mencoba?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Kenali_Outbound_Template_Message\"><\/span>Kenali Outbound Template Message<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Sebelum kita membahas lebih jauh mengenai <em>Outbound Template Message<\/em>, mari kita kupas sedikit mengenai <em><a href=\"https:\/\/documentation.qiscus.com\/multichannel-customer-service\/outbound-message\" target=\"_blank\" rel=\"noreferrer noopener\">outbound message<\/a><\/em> dan <em>template message <\/em>itu sendiri.<br><br><em>Outbound message <\/em>adalah pesan yang diinisiasi oleh bisnis kepada pelanggan, atau dengan mudahnya kita bisa mengatakan bahwa <em>outbound message<\/em> adalah pesan terkirim atau pesan keluar dari bisnis kepada pelanggan. Dalam WhatsApp Business API, <em>outbound message<\/em> terbagi menjadi beberapa jenis, diantaranya <em>WhatsApp Broadcast Message<\/em>, dan <em>WhatsApp 24 Hours Message Template<\/em>.<br><br>Segala aktivitas <em><a href=\"https:\/\/documentation.qiscus.com\/multichannel-customer-service\/outbound-message\" target=\"_blank\" rel=\"noreferrer noopener\">outbound message<\/a> <\/em>yang diinisiasi oleh akun bisnis, dimana bisnis berusaha untuk mengirimkan pesan ke pelanggan diluar <em>customer care window<\/em> (termasuk diantaranya <em>broadcast template message<\/em>), akan dikenakan biaya sesuai dengan aturan yang telah ditetapkan oleh <a href=\"https:\/\/www.qiscus.com\/pricing\">Facebook<\/a>. Pemberlakuan biaya ini diterapkan oleh Facebook pada WhatsApp Business API guna mencegah bisnis untuk <a href=\"https:\/\/www.whatsapp.com\/legal\/business-policy\">melakukan spamming<\/a> dalam bentuk apapun (termasuk dalam <em>broadcast message<\/em>), yang dapat membuat konsumen tidak nyaman.<br><br>Terdapat beberapa hal yang harus dipenuhi untuk mengirimkan <em>outbound message<\/em> kepada pelanggan, salah satunya menggunakan <em>template message<\/em>.<em> Template Message<\/em> sendiri bersifat <em>pre-approved, <\/em>karena dibutuhkan persetujuan dari pihak WhatsApp sebelum dapat mengirimkannya kepada pelanggan. Dalam membuat <em>template message<\/em>, bisnis harus selalu memperhatikan <em><a href=\"https:\/\/developers.facebook.com\/docs\/whatsapp\/message-templates\/guidelines\">terms and conditions<\/a><\/em> yang diberlakukan oleh WhatsApp. Bisnis baru dapat mengirimkan <a href=\"https:\/\/www.qiscus.com\/id\/blog\/template-customer-service-whatsapp\/\"><em>template message<\/em> untuk konsumen<\/a> jika sudah mendapat <em>approval<\/em> dari pihak WhatsApp.<br><br>Singkatnya, <em>Outbound Template Message <\/em>merupakan pesan berupa <em>template message<\/em> yang diinisiasi oleh bisnis kepada pelanggannya.<em> Outbound template message <\/em>dapat digunakan oleh bisnis untuk bebagai macam keperluan, seperti <em>shipmentupdate, payment confirmation,reservation confirmation<\/em>, dan <em>appointment update.<\/em><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Apa_Saja_Bentuk_Outbound_Template_Message\"><\/span>Apa Saja Bentuk <em>Outbound Template<\/em> <em>Message<\/em>?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_WhatsApp_Broadcast_Message_Template\"><\/span><strong>1. WhatsApp <em>Broadcast Message Template<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>WhatsApp <em>Broadcast Message<\/em> adalah sebuah siaran yang dikirimkan bisnis kepada pelanggan melalui saluran WhatsApp Business API. Dalam aktivitas <em>outbound message, <\/em>WhatsApp <em>Broadcast Message<\/em> dapat dimanfaatkan untuk beberapa hal, seperti <em>shipment update, payment confirmation, ticketing update, appointment update<\/em>, dan sebagainya. Untuk melakukan WhatsApp<em> Broadcast Message<\/em>, Anda harus memiliki <em>template message<\/em> yang telah disetujui sebelumnya oleh pihak WhatsApp.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"375\" height=\"813\" src=\"https:\/\/blogs.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/04\/Appoinment_Update.jpg\" alt=\"\" class=\"wp-image-325\" style=\"width:245px;height:531px\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/04\/Appoinment_Update.jpg 375w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2021\/04\/Appoinment_Update-138x300.jpg 138w\" sizes=\"auto, (max-width: 375px) 100vw, 375px\" \/><\/figure><\/div>\n\n\n<p>Dalam fitur WhatsApp <em>Broadcast Template<\/em> yang ada pada saluran WhatsApp Business API , Anda dapat dengan mudah mengatur <em>template broadcast,<\/em> seperti menambah <em>template message<\/em> baru, mencari, menghapus, dan melihat detail<em> template broadcast. <\/em>Misalnya ketika Anda ingin menambahkan template yang baru, Anda hanya butuh menekan tombol \u201c<em>template baru<\/em>\u201d yang ada pada fitur ini dan mengikuti proses selanjutnya.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Template_Messaging_24_Hours\"><\/span>2. <em>Template Messaging 24 Hours<\/em><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Sebagai saluran percakapan yang berkomitmen untuk terus membangun percakapan yang <em>real-time, <\/em>WhatsApp memiliki kebijakan dimana bisnis hanya dapat membalas pesan pelanggan dalam jangka waktu 24 jam dari obrolan terakhir yang dikirimkan oleh konsumen. Diluar 24 jam tersebut, bisnis tidak akan bisa untuk merespon pesan dari konsumen tersebut. Namun WhatsApp memiliki solusi agar Anda dapat melanjutkan percakapan tersebut dengan mengirimkan<a href=\"https:\/\/documentation.qiscus.com\/omnichannel-chat\"><em> Template Messaging 24 Hours<\/em><\/a>.<br><br><em>Template Messaging 24 Hours<\/em> digunakan untuk mendorong konsumen agar melanjutkan percakapan sebelumnya yang telah lewat dari jangka waktu 24 jam, sehingga <em><a href=\"https:\/\/blogs.qiscus.com\/id\/2020\/09\/04\/mengatasi-session-messages-dalam-whatsapp-business-api\/\">customer service window<\/a><\/em> dapat aktif kembali. Dengan demikian, bisnis tidak perlu dikenakan <em>charge<\/em> saat membalas pesan konsumen. Sama seperti <em>Broadcast Template Message<\/em>, untuk dapat mengirimkan <em>Template Message 24 Hours<\/em> kepada pelanggan, bisnis harus terlebih dahulu memiliki <em>Template Message 24 Hours<\/em> yang telah disetujui oleh WhatsApp.<br><br>Ketika<em> template<\/em> telah disetujui, berikut langkah-langkah untuk menindaklanjuti obrolan dari saluran yang telah melebihi batas waktu 24 jam:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Pilih obrolan dari saluran WhatsApp yang telah melebihi 24 jam<\/li>\n\n\n\n<li>Pilih tombol kirim<em> template<\/em> pesan di area kirim pesan atau di area obrolan & informasi pelanggan<\/li>\n\n\n\n<li>Pilih bahasa untuk<em> template <\/em>pesan 24 jam yang ingin Anda kirim<\/li>\n\n\n\n<li>Dan terakhir, klik tombol <em>send <\/em>untuk mengirimkan <em>template message 24 hours<\/em> kepada pelanggan<\/li>\n\n\n\n<li>Tunggu sampai pelanggan Anda menghubungi kembali.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Bagaimana_Jika_Belum_Memiliki_Outbound_Template_Message\"><\/span>Bagaimana Jika Belum Memiliki <em>Outbound Template Message<\/em>?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Jika Anda belum memiliki <em>template message<\/em> yang telah disetujui, jangan khawatir. Berikut merupakan langkah untuk mengajukan <em>template messages<\/em> kepada WhatsApp:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Pilih \u201c<em>No, I dont have any broadcast template before<\/em>\u201d, lalu klik tombol \u201c<em>next<\/em>\u201d<\/li>\n\n\n\n<li>Pilih akun WhatsApp yang ingin Anda gunakan<\/li>\n\n\n\n<li>Isi Nama <em>Template Message<\/em>. Nama <em>Template Message<\/em> hanya boleh menyertakan karakter alfanumerik huruf kecil dan garis bawah<\/li>\n\n\n\n<li>Pilih Kategori yang Anda inginkan<\/li>\n\n\n\n<li>Pilih Bahasa yang diinginkan. Anda dapat menambahkan beberapa bahasa untuk menyesuaikan dengan kebutuhan Anda. Anda dapat melihat <a href=\"https:\/\/developers.facebook.com\/docs\/whatsapp\/message-templates\/guidelines\">tautan<\/a> berikut untuk mengetahui bahasa apa saja yang didukung oleh WhatsApp<\/li>\n\n\n\n<li>Pilih \u201cN<em>ext<\/em>\u201d<\/li>\n\n\n\n<li>Pada bagian ini, Anda diharuskan untuk mengisi konten yang diinginkan. Konten tersebut terdiri dari <em>Header, Body, Footer, <\/em>dan<em> Buttons.<\/em> <em>Body text <\/em>hanya dapat terdiri dari maksimal lima belas variabel. Untuk informasi lebih lanjut tentang ketentuan <em>template message<\/em> ini, Anda dapat membacanya <a href=\"https:\/\/blogs.qiscus.com\/blog\/2021\/01\/13\/whatsapp-business-api-101\/\">disini<\/a>.<\/li>\n\n\n\n<li>Jika semua bagian sudah diisi, selanjutnya Anda dapat mengirimkan t<em>emplate message<\/em> tersebut untuk ditinjau oleh pihak WhatsApp. Jika disetujui, statusnya akan berubah menjadi <strong>disetujui<\/strong> dan <em>template message<\/em> dapat segera Anda gunakan. Namun jika tidak disetujui, maka statusnya akan berubah menjadi <strong>ditolak<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ingin_Segera_Mencoba\"><\/span>Ingin Segera Mencoba?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Berbagai deskripsi diatas adalah gambaran mengenai seperti apa dan bagaimana cara menggunakan fitur <em>outbound template message<\/em> yang terdapat dalam WhatsApp Business API. Melalui fitur ini, Anda dapat melakukan aktivitas <em>outbound message <\/em>kepada pelanggan dengan lebih mudah dan nyaman dalam channel WhatsApp Business API. Dapatkan WhatsApp Business API melalui Qiscus Multichannel Chat untuk meningkatkan pengalaman komunikasi bisnis Anda bersama pelanggan. Ingin segera mencoba? Hubungi kami<a href=\"https:\/\/www.qiscus.com\/contact\"> disini<\/a> .<br><\/p>\n","protected":false},"excerpt":{"rendered":"Kita semua telah mengetahui bahwa WhatsApp Business API merupakan sebuah channel komunikasi yang didesain khusus oleh WhatsApp untuk&hellip;\n","protected":false},"author":27,"featured_media":326,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3],"tags":[62,5,14,63,8,10],"class_list":{"0":"post-324","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-insight","8":"tag-outbound-template-message","9":"tag-qiscus","10":"tag-qiscus-multichannel-chat","11":"tag-template-message","12":"tag-whatsapp-api","13":"tag-whatsapp-business-api"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>101 Outbound Template Message pada WhatsApp Business API<\/title>\n<meta name=\"description\" content=\"WhatsApp Business API memiliki fitur Outbound Template Message yang membedakannya dengan jenis WhatsApp yang lain. 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