{"id":3401,"date":"2022-03-21T04:13:00","date_gmt":"2022-03-21T04:13:00","guid":{"rendered":"https:\/\/www.qiscus.com\/id\/?p=3401"},"modified":"2026-05-12T11:19:28","modified_gmt":"2026-05-12T04:19:28","slug":"memberi-customer-service-support-terbaik-melalui-whatsapp-business-api","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/memberi-customer-service-support-terbaik-melalui-whatsapp-business-api\/","title":{"rendered":"Memberi Customer Service &#038; Support Terbaik melalui WhatsApp Business API"},"content":{"rendered":"\n<p>Menurut data dari Statista, WhatsApp memiliki lebih dari 2 miliar pengguna aktif bulanan secara global, WhatsApp saat ini merupakan salah satu platform komunikasi dengan pengguna terbanyak di dunia. Hampir setiap orang di zaman sekarang ini pasti setidaknya memiliki satu akun WhatsApp.<\/p>\n\n\n\n<p>Ditambah lagi, WhatsApp menawarkan jaminan keamanan privasi melalui enkripsi <em>end-to-end<\/em>, yang memastikan hanya pengirim dan penerima pesan yang dapat membaca atau mendengar apa yang dikirimkan. Tidak ada pihak ketiga yang dapat mengakses isi pesan Anda, bahkan pihak WhatsApp sekalipun.<\/p>\n\n\n\n<p>Maka tak heran jika WhatsApp kini menjadi saluran komunikasi favorit banyak orang, sehingga menjadi platform yang strategis bagi bisnis untuk berinteraksi dengan pelanggan secara lebih personal dan <em>real-time<\/em>. Dengan WhatsApp, Anda dapat memperkuat <em>customer service & support<\/em> Anda dan membawa komunikasi bisnis Anda ke tingkat yang lebih baru.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qiscus.com\/id\/blog\/memberi-customer-service-support-terbaik-melalui-whatsapp-business-api\/#WhatsApp_Business_API_Solusi_bagi_Bisnis_yang_Membutuhkan_Fitur-fitur_Lebih_Canggih\" >WhatsApp Business API: Solusi bagi Bisnis yang Membutuhkan Fitur-fitur Lebih Canggih<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qiscus.com\/id\/blog\/memberi-customer-service-support-terbaik-melalui-whatsapp-business-api\/#Keuntungan_Fitur_Tambahan_dari_WhatsApp_Business_API_yang_Terintegrasi_dengan_Qiscus_Omnichannel_Chat\" >Keuntungan Fitur Tambahan dari WhatsApp Business API yang Terintegrasi dengan Qiscus Omnichannel Chat<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qiscus.com\/id\/blog\/memberi-customer-service-support-terbaik-melalui-whatsapp-business-api\/#1_Inbox_Omnichannel\" >1. Inbox Omnichannel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qiscus.com\/id\/blog\/memberi-customer-service-support-terbaik-melalui-whatsapp-business-api\/#2_No-Code_Chatbot\" >2. No-Code Chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.qiscus.com\/id\/blog\/memberi-customer-service-support-terbaik-melalui-whatsapp-business-api\/#3_Agent_Allocation\" >3. Agent Allocation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.qiscus.com\/id\/blog\/memberi-customer-service-support-terbaik-melalui-whatsapp-business-api\/#4_Analytics\" >4. Analytics<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.qiscus.com\/id\/blog\/memberi-customer-service-support-terbaik-melalui-whatsapp-business-api\/#5_CSAT_App\" >5. CSAT App<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.qiscus.com\/id\/blog\/memberi-customer-service-support-terbaik-melalui-whatsapp-business-api\/#Berikan_Customer_Service_Support_Terbaik_dengan_Integrasi_WhatsApp_Business_API_ke_Qiscus_Omnichannel_Chat_Anda\" >Berikan Customer Service & Support Terbaik dengan Integrasi WhatsApp Business API ke Qiscus Omnichannel Chat Anda<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"WhatsApp_Business_API_Solusi_bagi_Bisnis_yang_Membutuhkan_Fitur-fitur_Lebih_Canggih\"><\/span>WhatsApp Business API: Solusi bagi Bisnis yang Membutuhkan Fitur-fitur Lebih Canggih<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Kehadiran WhatsApp Business yang diluncurkan pada tahun 2018 semakin memudahkan bisnis dalam menunjang kebutuhan <em>customer service & support<\/em>. Mulai dari menangani pertanyaan pelanggan, menampilkan produk, mengirim notifikasi, hingga mengabarkan <em>update <\/em>terbaru dari bisnis Anda.<\/p>\n\n\n\n<p>Dengan fitur-fiturmya yang telah memberi manfaat dan memudahkan bisnis ataupun pelanggan, dihadirkan versi yang lebih <em>advance<\/em> dari WhatsApp Business untuk memperkuat kinerja <em>customer service<\/em>, yaitu <strong><a href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-business-api\/\">WhatsApp Busines API<\/a><\/strong>. Sebuah solusi bagi setiap pelaku bisnis yang ingin memperkuat <em>customer service & support<\/em> serta berinteraksi dengan pelanggan secara lebih efektif.<\/p>\n\n\n\n<p>Berbeda dengan WhatsApp Business biasa, WhatsApp Business API dapat diintegrasikan dengan sistem lain yang sudah dimiliki bisnis Anda serta dimodifikasi dengan fitur lanjutan lainnya secara fleksibel. Anda juga akan mendapatkan tanda centang hijau terverifikasi resmi di sebelah nama bisnis Anda sehingga meningkatkan kepercayaan pelanggan.<\/p>\n\n\n\n<p>Dengan WhatsApp Business API, Anda cukup memiliki satu nomor WhatsApp saja yang dapat diakses seluruh agen bisnis Anda secara bersamaan. Tidak perlu repot lagi mengelola banyak nomor dan <em>gadget<\/em>. Hal ini tentunya meningkatkan produktivitas agen bisnis Anda yang menyebabkan peningkatan kecepatan respons terhadap pesan pelanggan.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Jika Anda tertarik untuk mempelajari lebih lanjut mengenai WhatsApp Business API, Anda bisa membaca artikel berikut: <a href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-business-api\/\"><u><strong>Apa itu WhatsApp API? Kenali Benefit, Fitur, dan Harganya <\/strong><\/u><\/a><\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Keuntungan_Fitur_Tambahan_dari_WhatsApp_Business_API_yang_Terintegrasi_dengan_Qiscus_Omnichannel_Chat\"><\/span>Keuntungan Fitur Tambahan dari WhatsApp Business API yang Terintegrasi dengan Qiscus Omnichannel Chat<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Berbagai manfaat yang dimiliki WhatsApp Business API membuatnya menjadi platform komunikasi yang tepat untuk digunakan bisnis skala besar. Lebih lagi, apabila Anda menggunakan WhatsApp Business API yang terintegrasi dengan <strong><a href=\"https:\/\/www.qiscus.com\/id\/omnichannel-chat\">Qiscus Omnichannel Chat Platform<\/a> <\/strong>, Anda akan mendapatkan fitur-fitur lanjutan yang akan semakin meningkatkan kualitas c<em>ustomer service & support<\/em> bisnis Anda. Fitur-fitur tersebut antara lain:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Inbox_Omnichannel\"><\/span>1. Inbox Omnichannel<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Dengan menggunakan WhatsApp Business API yang terintegrasi dengan Qiscus Omnichannel Chat, para agen bisnis Anda akan dapat menangani banyaknya pesan pelanggan dari beragam saluran komunikasi. Yang mana tidak hanya dari WhatsApp, tetapi juga berbagai saluran komunikasi lainnya di dalam satu <em>dashboard<\/em>.<\/p>\n\n\n\n<p>Kemudahan ini tentunya membuat para agen bisnis Anda dapat bekerja lebih optimal. Karena mereka tidak perlu repot membuka banyak saluran komunikasi, yang membuat mereka lebih mudah memastikan setiap pesan pelanggan terbalas dengan baik. Respons yang lebih cepat dari <em>customer service & support<\/em> tentunya akan lebih dihargai pelanggan, apalagi jika pelanggan sedang mengalami situasi yang mendesak.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_No-Code_Chatbot\"><\/span>2. No-Code Chatbot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Di era teknologi komunikasi yang semakin canggih, <em>chatbot <\/em>hadir untuk semakin memudahkan bisnis dalam mengotomasikan komunikasi dengan pelanggan. Qiscus menyediakan integrasi <em>chatbot <\/em>bernama <strong><a href=\"https:\/\/www.qiscus.com\/id\/robolabs\">Qiscus Robolabs<\/a><\/strong> yang membantu bisnis agar dapat membuat <em>chatbot<\/em>-nya sendiri tanpa harus <em>coding<\/em>.<\/p>\n\n\n\n<p>Qiscus Robolabs ini bisa diintegrasikan ke Qiscus Omnichannel Chat sehingga otomatis juga dapat digunakan di WhatsApp Business API Anda. Tanpa perlu <em>coding <\/em>atau pengetahuan pemrograman, Anda hanya cukup menggunakan fitur Bot Template dari Qiscus Robolabs berupa <em>template<\/em> siap pakai yang tersedia di Excel dan bisa diubah sesuai jawaban yang Anda tentukan sendiri.<\/p>\n\n\n\n<p>Dengan menggunakan Qiscus Robolabs di WhatsApp Business API Anda, pelanggan bisa memperoleh informasi dengan mudah selama 24\/7 dari <em>customer service & support<\/em> tanpa waktu tunggu yang lama. Selain itu, pelanggan tetap bisa melakukan percakapan personal dengan <em>human agent<\/em> karena adanya <em>human-bot collaboration<\/em>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Agent_Allocation\"><\/span>3. Agent Allocation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Adakalanya ketika suatu bisnis berada di fase yang membuatnya kebanjiran pelanggan, terutama saat sedang mengadakan promo besar-besaran di <em>event <\/em>tertentu. Hal ini bisa membuat para agen kewalahan menangani banyaknya pesan pelanggan, apalagi jika pesan-pesan tersebut tidak terbagi secara merata.<\/p>\n\n\n\n<p>Kehadiran fitur Agent Allocation yang dimiliki <strong>Qiscus Omnichannel Chat <\/strong>membuat setiap pesan yang masuk di WhatsApp Business API Anda terbagi secara merata dan otomatis kepada seluruh agen yang tersedia. Dengan begitu, para agen bisnis Anda akan bekerja lebih optimal dan efisien.<\/p>\n\n\n\n<p>Produktivitas agen turut meningkat karena tidak akan ada satu pun dari agen bisnis Anda yang menangani pesan terlalu banyak ataupun terlalu sedikit. Anda pun bisa lebih mudah memastikan setiap pesan pelanggan teratasi dengan baik. Risiko adanya pesan pelanggan yang terabaikan pun berkurang sehingga <em>customer service & support <\/em>dapat berjalan lebih optimal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Analytics\"><\/span>4. Analytics<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Untuk menyediakan <em>customer service & support<\/em> terbaik, suatu bisnis perlu memantau kinerja agen dan memastikan pelayanan berjalan dengan baik. Qiscus Omnichannel Chat menyediakan fitur Analytics yang membantu Anda untuk memantau performa agen.<\/p>\n\n\n\n<p>Anda akan mendapatkan <em>insight <\/em>akurat tentang performa agen secara <em>real-time<\/em> dalam menggunakan WhatsApp Business API Anda, seperti kecepatan rata-rata respons pertama agen dan berapa total percakapan yang teratasi. Penilaian kinerja agen menjadi lebih objektif dan terukur melalui <em>insight <\/em>yang akurat, membantu Anda menciptakan strategi relevan untuk meningkatkan performa agen dalam memberikan <em>customer service & support<\/em> terbaik.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_CSAT_App\"><\/span>5. CSAT App<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><em>Customer satisfaction<\/em> atau kepuasan pelanggan merupakan salah satu faktor yang menentukan keberhasilan <em>customer service & support<\/em> suatu bisnis. Karena itu, dibutuhkan data akurat yang mencerminkan tingkat kepuasan pelanggan terhadap pelayanan bisnis. Hal ini bisa didapatkan dengan melakukan survei kepuasan pelanggan melalui aplikasi <a href=\"https:\/\/www.qiscus.com\/id\/blog\/csat-survey-bantu-bisnis-tingkatkan-customer-experience\/\">CSAT<\/a> yang tersedia di <strong><a href=\"https:\/\/apps.qiscus.com\/id\/\">Qiscus App Center<\/a><\/strong>. Dengan memasang aplikasi CSAT ke Qiscus Omnichannel Chat Anda, aplikasi ini secara otomatis juga bisa diimplementasikan di WhatsApp Business API Anda.<\/p>\n\n\n\n<p>Aplikasi CSAT dirancang untuk memperoleh hasil skor atau <em>feedback <\/em>pelanggan, yang kemudian dapat digunakan sebagai referensi untuk membantu menentukan di mana letak kekurangan dan kelebihan <em>customer service & support<\/em> Anda. Dengan begitu, Anda bisa menganalisis serta mempelajari kebutuhan dan keinginan pelanggan, lalu menentukan bagian mana dari <em>customer service & support<\/em> yang perlu ditingkatkan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Berikan_Customer_Service_Support_Terbaik_dengan_Integrasi_WhatsApp_Business_API_ke_Qiscus_Omnichannel_Chat_Anda\"><\/span>Berikan Customer Service & Support Terbaik dengan Integrasi WhatsApp Business API ke Qiscus Omnichannel Chat Anda<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>WhatsApp kini menjadi saluran komunikasi favorit banyak orang, sehingga menjadi platform yang strategis bagi bisnis untuk berinteraksi dengan pelanggan secara lebih personal dan <em>real-time<\/em>. Dengan WhatsApp, Anda dapat memperkuat <em>customer service<\/em> Anda dan membawa komunikasi bisnis Anda ke tingkat yang lebih baru.<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.qiscus.com\/id\/whatsapp-business-api\">WhatsApp Business API<\/a><\/strong> pun hadir sebagai solusi bagi bisnis skala besar dalam menciptakan <em>customer engagement<\/em> yang lebih efektif. Lebih lagi, penggunaan WhatsApp Business API yang terintegrasi dengan <strong>Qiscus Omnichannel Chat<\/strong> memberikan Anda fitur-fitur lanjutan yang akan semakin meningkatkan kualitas <em>customer service & support<\/em> bisnis Anda. Seperti fitur Inbox Omnichannel, No-Code Chatbot, Agent Allocation, Analytics, dan CSAT.<\/p>\n\n\n\n<p>Kemudahan menangani banyaknya pesan pelanggan, memberi sentuhan personal, meningkatkan produktivitas dan performa agen, itu semua akan membantu upaya Anda dalam memberikan <em>customer service & support<\/em> terbaik. Untuk mendapatkan keuntungan-keuntungan tersebut melalui WhatsApp Business API, Anda bisa menghubungi kami di <a href=\"https:\/\/qiscus.com\/id\/contact\">sini<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Menurut data dari Statista, WhatsApp memiliki lebih dari 2 miliar pengguna aktif bulanan secara global, WhatsApp saat ini&hellip;\n","protected":false},"author":27,"featured_media":3403,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3],"tags":[22,488,7,9,10],"class_list":{"0":"post-3401","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-insight","8":"tag-customer-service","9":"tag-customer-support","10":"tag-whatsapp","11":"tag-whatsapp-business","12":"tag-whatsapp-business-api"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Memberi Customer Service &amp; 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