{"id":4514,"date":"2022-06-27T11:17:00","date_gmt":"2022-06-27T11:17:00","guid":{"rendered":"https:\/\/www.qiscus.com\/id\/?p=4514"},"modified":"2025-11-21T10:08:22","modified_gmt":"2025-11-21T03:08:22","slug":"manfaat-integrasi-whatsapp-business","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/manfaat-integrasi-whatsapp-business\/","title":{"rendered":"Pentingnya Integrasi WhatsApp Business untuk Kemajuan Bisnis"},"content":{"rendered":"\n<p>Anda pasti sudah tidak asing dengan WhatsApp Business. Di mana fungsi utama dari WhatsApp Business sendiri adalah mempermudah Anda berkomunikasi dengan pelanggan. Untuk itu, melihat banyaknya kebutuhan komunikasi pada pelanggan, akhirnya WhatsApp mengeluarkan WhatsApp Business API.<\/p>\n\n\n\n<p>Pada intinya, fungsi keduanya sama-sama untuk berkomunikasi kepada pelanggan. Namun ada fitur-fitur unggulan yang tidak bisa digunakan pada WhatsApp Business biasa dan hanya bisa digunakan di WhatsApp Business API yakni fitur integrasi.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manfaat-integrasi-whatsapp-business\/#Integrasi_WhatsApp_Business_dengan_Bisnis\" >Integrasi WhatsApp Business dengan Bisnis<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manfaat-integrasi-whatsapp-business\/#Fungsi_Integrasi_WhatsApp_Business_Bagi_Bisnis\" >Fungsi Integrasi WhatsApp Business Bagi Bisnis<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manfaat-integrasi-whatsapp-business\/#1_Memberikan_Respon_Lebih_Cepat_dan_Lebih_Baik\" >1. Memberikan Respon Lebih Cepat dan Lebih Baik<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manfaat-integrasi-whatsapp-business\/#2_Tracking_Lead_Sales_Menjadi_Lebih_Mudah\" >2. Tracking Lead Sales Menjadi Lebih Mudah<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manfaat-integrasi-whatsapp-business\/#3_Menerima_Pesan_Pelanggan_dari_Segala_Platform\" >3. Menerima Pesan Pelanggan dari Segala Platform<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manfaat-integrasi-whatsapp-business\/#4_Delivery_Rate_Pengiriman_Pesan_Tinggi\" >4. Delivery Rate Pengiriman Pesan Tinggi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manfaat-integrasi-whatsapp-business\/#5_Kepuasan_Pelanggan_Bertambah\" >5. Kepuasan Pelanggan Bertambah<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manfaat-integrasi-whatsapp-business\/#6_Laporan_Real_Time\" >6. Laporan Real Time<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manfaat-integrasi-whatsapp-business\/#Gunakan_WhatsApp_Business_API_Sekarang\" >Gunakan WhatsApp Business API Sekarang<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manfaat-integrasi-whatsapp-business\/#1_Hubungi_Qiscus\" >1. Hubungi Qiscus<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manfaat-integrasi-whatsapp-business\/#2_Verifikasi_Akun_WhatsApp_Business\" >2. Verifikasi Akun WhatsApp Business<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manfaat-integrasi-whatsapp-business\/#3_Testing_Pengiriman_Pesan\" >3. Testing Pengiriman Pesan<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.qiscus.com\/id\/blog\/manfaat-integrasi-whatsapp-business\/#Qiscus_Mitra_Resmi_WhatsApp_Business_API_Indonesia\" >Qiscus Mitra Resmi WhatsApp Business API Indonesia<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Integrasi_WhatsApp_Business_dengan_Bisnis\"><\/span>Integrasi WhatsApp Business dengan Bisnis<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.qiscus.com\/id\/blog\/cara-integrasi-whatsapp\/\">Integrasi WhatsApp Business dengan bisnis <\/a>diwakilkan pada WhatsApp Business API. Di mana fungsi API di sini adalah mengintegrasikan satu aplikasi dengan aplikasi lain. Gunanya adalah untuk merespon pesan dari pelanggan secara cepat dan terukur.<\/p>\n\n\n\n<p>Terukur yang dimaksud adalah, WhatsApp Business API menyediakan dashboard omnichannel yang berfungsi untuk melihat performa pengiriman pesan WhatsApp Business Anda. Selain itu, <a href=\"https:\/\/www.qiscus.com\/id\/omnichannel-chat\">omnichannel chat marketing<\/a> dari Qiscus berguna untuk mengatur pesan serta aplikasi apa saja yang harus diintegrasikan. Di mana dashboard omnichannel ini memungkinkan WhatsApp Business diakses di lebih dari 10 perangkat. Sehingga performa kualitas layanan pengiriman pesan kepada pelanggan pun akan naik.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Fungsi_Integrasi_WhatsApp_Business_Bagi_Bisnis\"><\/span>Fungsi Integrasi WhatsApp Business Bagi Bisnis<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Sebelumnya kita sudah membahas mengenai apa itu integrasi dan bagaimana integrasi bisa dilakukan di WhatsApp. Tidak afdol jika Anda tidak mengetahui fungsi atau alasan mengapa Anda harus melakukan integrasi WhatsApp Business. Di mana ada banyak alasan yang memperkuat keyakinan Anda untuk segera menggunakan WhatsApp Business API, berikut ini ulasannya.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Memberikan_Respon_Lebih_Cepat_dan_Lebih_Baik\"><\/span>1. Memberikan Respon Lebih Cepat dan Lebih Baik<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.qiscus.com\/id\/whatsapp-business-api\">WhatsApp Business API<\/a> memungkinkan untuk diintegrasikan dengan chatbot. Di mana integrasi ini berguna untuk mempercepat respon pesan pelanggan. Tidak terhalang jam operasional kantor, dengan WhatsApp Chatbot pesan Anda bisa mengatur auto reply atau balas otomatis pada WhatsApp Business Anda.<\/p>\n\n\n\n<p>Dengan begitu, Anda tidak akan kehilangan pelanggan. Mereka juga mendapatkan respon yang diinginkan secara cepat. Ketika jam operasional kantor dimulai, Anda dapat melihatnya melalui laporan yang tersedia di dashboard omnichannel.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Tracking_Lead_Sales_Menjadi_Lebih_Mudah\"><\/span>2. Tracking Lead Sales Menjadi Lebih Mudah<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Tracking lebih mudah jika WhatsApp Business API diintegrasikan dengan aplikasi CRM. Di sana Anda bisa memantau identitas lead setiap waktunya untuk kemudian dihubungi ulang oleh tim sales Anda. Selain itu, Anda juga bisa memantau pergerakan lead yang masuk maupun eksisting. Menghubungi dan menjawab pesan prospek bisnis menjadi lebih mudah. Sehingga kemungkinkan untuk kehilangan lead sales menjadi lebih kecil.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Menerima_Pesan_Pelanggan_dari_Segala_Platform\"><\/span>3. Menerima Pesan Pelanggan dari Segala Platform<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>WhatsApp Business API bisa diintegrasikan dengan segala jenis media sosial yang Anda miliki. Mulai dari Facebook, Instgram, serta Line. Anda bisa memantau pesan yang masuk melalui dashboard omnichannel yang sudah tersedia. Dengan begitu semua pesan yang masuk melalui segala jenis media bisa terpantau dan terbalas. Hal ini sekaligus merespon promosi produk yang sudah Anda lakukan di segala jenis media sosial.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Delivery_Rate_Pengiriman_Pesan_Tinggi\"><\/span>4. Delivery Rate Pengiriman Pesan Tinggi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Kecepatan pesan yang tinggi berbanding lurus dengan angka delivery rate pesan juga. Melalui dashboard omnichannel WhatsApp Business API, Anda juga bisa memantau seberapa banyak pesan yang sudah terkirim dan dibaca. Dengan begitu Anda bisa menganalisis isi pesan yang cocok dan kemungkinan-kemungkinan lain seperti mengapa pesan tidak dibaca atau pesan tidak dibalas oleh pelanggan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Kepuasan_Pelanggan_Bertambah\"><\/span>5. Kepuasan Pelanggan Bertambah<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Dengan delivery rate dan kecepatan pengiriman pesan, maka kepuasan pelanggan pun ikut naik. Pelanggan akan merasa terbantu dengan solusi yang Anda berikan melalui chat WhatsApp Business. Dengan begitu, mereka akan merasa terpuaskan dan kemungkinan untuk melalukan repeat order layanan atau produk akan meningkat. Hal ini juga akan menambah review bagus dari pelanggan serta akan mendatangkan pelanggan baru dan menjadi sinyal bagus untuk perkembangan bisnis Anda.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Laporan_Real_Time\"><\/span>6. Laporan Real Time<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Dashboard Omnichannel menyediakan laporan dan analisa akurat yang real time. Sehingga Anda bisa mengakses laporan ini di mana saja dan kapan saja. Data dari laporan yang Anda dapatkan akan menjadi bahan pertimbangan Anda dalam mengembangkan bisnis Nantinya.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Gunakan_WhatsApp_Business_API_Sekarang\"><\/span>Gunakan WhatsApp Business API Sekarang<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Ada banyak benefit yang akan Anda dapatkan ketika memutuskan untuk menggunakan WhatsApp Business API mulai dari sekarang. Selain kemudahan integrasi, dukungan dari partner WhatsApp Business API akan memudahkan Anda untuk menggunakannya. Berikut ini cara mudah untuk membuat WhatsApp Business API<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Hubungi_Qiscus\"><\/span>1. Hubungi Qiscus<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.qiscus.com\/id\">Qiscus<\/a> sebagai partner resmi WhatsApp Business di Indonesia dapat membantu Anda dalam implementasi WhatsApp Business API. Setelah bekerja sama dengan Qiscus, Anda akan mendapatkan akses ke dalam dashboard omnichannel untuk melakukan pengaturan akun hingga pengiriman pesan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Verifikasi_Akun_WhatsApp_Business\"><\/span>2. Verifikasi Akun WhatsApp Business<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Tahap verifikasi ini bisa Anda lakukan setelah mendapatkan akses dashboard. Anda hanya perlu mempersiapkan data seperti nama perusahaan, alamat, nomor yang akan didaftarkan, email, bukti usaha, serta website resmi ke Facebook Business. Dengan begitu WhatsApp Business sudah siap digunakan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Testing_Pengiriman_Pesan\"><\/span>3. Testing Pengiriman Pesan<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Setelah proses verifikasi selesai, Anda bisa mulai testing pesan yang akan dikirim. Anda bisa mengirimkan berbagai jenis pesan mulai dari promo, perbaikan fitur, dan penawaran yang lain. Pastikan pesan yang dikirim sesuai dengan yang Anda rancang. Lakukan testing pengiriman pesan untuk memastikan pesan sudah terkirim sesuai dengan rencana.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Qiscus_Mitra_Resmi_WhatsApp_Business_API_Indonesia\"><\/span>Qiscus Mitra Resmi WhatsApp Business API Indonesia<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Qiscus merupakan mitra resmi WhatsApp Business API di Indonesia. Anda akan mendapatkan akses ke dalam dashboard omnichannel yang bisa memaksimalkan fungsi dari WhatsApp Business. Mulai dari fungsi pengiriman pesan, integrasi, chatbot, hingga laporan dan analitik. Selain itu, Qiscus juga menyediakan layanan after sales yang akan setia dengan Anda jika terjadi suatu gangguan atau pembaruan fitur yang tersedia di dashboad omnichannel. Tertarik bekerja sama? Hubungi <a href=\"https:\/\/www.qiscus.com\/id\/contact\">Qiscus<\/a> sekarang.<\/p>\n","protected":false},"excerpt":{"rendered":"Anda pasti sudah tidak asing dengan WhatsApp Business. Di mana fungsi utama dari WhatsApp Business sendiri adalah mempermudah&hellip;\n","protected":false},"author":20,"featured_media":4517,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3],"tags":[1795,1347,9,10,1791],"class_list":{"0":"post-4514","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-insight","8":"tag-integrasi-whatsapp-business","9":"tag-qiscus-omnichannel","10":"tag-whatsapp-business","11":"tag-whatsapp-business-api","12":"tag-whatsapp-business-api-indonesia"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pentingnya Integrasi WhatsApp Business untuk Kemajuan Bisnis - Qiscus<\/title>\n<meta name=\"description\" content=\"Tidak afdol jika Anda tidak mengetahui fungsi atau alasan mengapa Anda harus melakukan integrasi WhatsApp Business. 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