{"id":4971,"date":"2023-01-02T09:09:32","date_gmt":"2023-01-02T09:09:32","guid":{"rendered":"https:\/\/www.qiscus.com\/id\/?p=4971"},"modified":"2025-01-24T04:37:33","modified_gmt":"2025-01-24T04:37:33","slug":"fitur-training-bot-pada-qiscus-robolabs","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/fitur-training-bot-pada-qiscus-robolabs\/","title":{"rendered":"Melatih Chatbot dengan Fitur Training Bot di Qiscus Robolabs"},"content":{"rendered":"\n<p>Meski chatbot seringkali disebut sebagai robot pintar, tidak menutup kemungkinan jika chatbot pun sering kali mengalami kesalahan dalam merespon pesan yang masuk. Untuk mengatasi dan meminimalisir hal tersebut, Qiscus Robolabs memiliki fitur Training Bot yang berfungsi untuk melatih chatbot supaya dapat merespon intent yang ada dengan sebaik mungkin. Simak artikel berikut untuk penjelasan selengkapnya.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fitur-training-bot-pada-qiscus-robolabs\/#Definisi_dan_Fungsi_Chatbot\" >Definisi dan Fungsi Chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fitur-training-bot-pada-qiscus-robolabs\/#Qiscus_Robolabs_Chatbot_Besutan_Qiscus\" >Qiscus Robolabs: Chatbot Besutan Qiscus<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fitur-training-bot-pada-qiscus-robolabs\/#Strategi_Qiscus_Robolabs_dalam_Improvisasi_Layanan_Komunikasi\" >Strategi Qiscus Robolabs dalam Improvisasi Layanan Komunikasi<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fitur-training-bot-pada-qiscus-robolabs\/#Fitur_Live_Training\" >Fitur Live Training<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fitur-training-bot-pada-qiscus-robolabs\/#Fitur_Batch_Training\" >Fitur Batch Training<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.qiscus.com\/id\/blog\/fitur-training-bot-pada-qiscus-robolabs\/#Integrasi_chatbot_dengan_Qiscus_Robolabs\" >Integrasi chatbot dengan Qiscus Robolabs<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Definisi_dan_Fungsi_Chatbot\"><\/span>Definisi dan Fungsi Chatbot<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Chatbot merupakan salah satu wujud dari teknologi Artificial Intelligence (AI). Pada dasarnya, chatbot dapat membantu penggunanya untuk menyediakan berbagai macam informasi, baik itu dalam bentuk teks, gambar, video, maupun suara. Dengan semakin berkembangnya waktu, chatbot seringkali diperkenalkan oleh bisnis sebagai asisten virtual atau virtual assistant yang dapat melayani para pelanggan secara virtual.<\/p>\n\n\n\n<p>Istilan asisten virtual yang melekat pada chatbot membuatnya sangat sering ditemui saat ini, khususnya dalam kebutuhan bisnis. Tidak jarang kini para bisnis memanfaatkan chatbot sebagai garda terdepan dalan melayani konsumen secara virtual, khususnya pada layanan yang berbasis chat. Dengan adanya chatbot, seluruh pesan masuk dari konsumen yang bersifat FAQ (Frequently Asked Questions) dapat direspon secara otomatis dan real-time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Qiscus_Robolabs_Chatbot_Besutan_Qiscus\"><\/span>Qiscus Robolabs: Chatbot Besutan Qiscus<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Supaya tetap relevan dengan kemajuan teknologi, Qiscus resmi meluncurkan sebuah robot pintar yang diberi nama Qiscus Robolabs. Qiscus Robolabs merupakan sebuah platform add on yang menghubungkan antara bot engine dengan dashboard <a href=\"https:\/\/www.qiscus.com\/id\/blog\/3-alasan-bisnis-wajib-menggunakan-qiscus-omnichannel-chat-untuk-tingkatkan-revenue\/\">Qiscus Omnichannel Chat<\/a>. Untuk menggunakannya, bisnis cukup melakukan beberapa perubahan pada bot template excel yang sudah ada, dan tidak perlu melakukan coding sama sekali.<\/p>\n\n\n\n<p>Qiscus Robolabs memiliki fungsi untuk memaksimalkan pelayanan komunikasi dan customer experience yang dapat bisnis sajikan melalui dashboard Qiscus Omnichannel Chat. Berikut beberapa contoh <a href=\"https:\/\/www.qiscus.com\/id\/blog\/qiscus-robolabs-tingkatkan-response-rate-dan-customer-experience\/\">fungsi Qiscus Robolabs<\/a> dalam mengoptimalkan customer experience:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Menyajikan informasi lengkap dan tepat melalui bot template secara otomatis selama 24\/7<\/li>\n\n\n\n<li>Memaksimalkan percakapan sederhana dan meneruskan pesan kompleks kepada agen secara otomatis<\/li>\n\n\n\n<li>Mengevaluasi dan meningkatkan strategi komunikasi melalui chatbot dengan data akurat dengan fitur Analytics<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Strategi_Qiscus_Robolabs_dalam_Improvisasi_Layanan_Komunikasi\"><\/span>Strategi Qiscus Robolabs dalam Improvisasi Layanan Komunikasi<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Meski sering disebut sebagai robot pintar, ada kalanya chatbot memberikan respon yang kurang tepat terhadap pesan yang disampaikan oleh konsumen. Demi tetap menyajikan customer experience yang berkesan, <a href=\"https:\/\/www.qiscus.com\/id\/blog\/qiscus-robolabs-dan-ke-17-fiturnya\/\">Qiscus Robolabs<\/a> menyediakan fitur Bot Training yang berfungsi untuk melatih chatbot agar dapat memaksimalkan fungsinya dalam menangani percakapan yang sedang dan akan berlangsung.<\/p>\n\n\n\n<p>Fitur Bot Training ini memiliki dua sub fitur utama, yakni fitur Live Training yang memungkinkan bisnis untuk melatih chatbot saat percakapan sedang berlangsung, atau fitur Batch Training yang memungkinkan bisnis untuk melatih chatbot terhadap banyak intent atau phrase sekaligus menggunakan file excel. Cara penggunaannya terhadap keduanya akan dijabarkan lebih detail di bawah ini.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Fitur_Live_Training\"><\/span>Fitur Live Training<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Sesuai dengan namanya, sub fitur ini memungkinkan bisnis untuk melatih chatbot secara live atau real-time pada saat percakapan sedang berlangsung. Pada sub fitur ini terdapat dua menu utama, yakni New Phrases dan Trained Phrases yang dapat dilihat hingga 7 hari sebelumnya. New Phrases berfungsi untuk menyimpan seluruh pesan dari konsumen di Qiscus Omnichannel Chat, beserta intent mana saja yang match pada percakapan tersebut. Sedangkan Trained Phrases berfungsi untuk menyimpan pesan dari konsumen yang sudah dilatih terhadap bot. Jika bot tidak memahami percakapan tersebut, maka akan masuk dan match ke intent <strong>fallback<\/strong>. Anda dapat men-training percakapan tersebut sesuai dengan intent yang diinginkan.<\/p>\n\n\n\n<p>Untuk dapat menggunakan fitur ini, bisnis dapat mengikuti langkah-langkah di bawah ini:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Silakan login ke dalam dashboard Qiscus Omnichannel Chat menggunakan akun yang sudah dimiliki.<\/li>\n\n\n\n<li>Masuk ke dalam menu Qiscus Robolabs melalui side-bar yang ada di sebelah kiri.<\/li>\n\n\n\n<li>Pilih menu <strong>Bot Training<\/strong>, kemudian pilih menu <strong>Live Training<\/strong><\/li>\n\n\n\n<li>Selanjutnya, Anda dapat memilih pilihan <strong>New Phrases<\/strong> ataupun <strong>Trained Phrases<\/strong> dan menentukan periode waktu hingga 7 hari ke belakang.<\/li>\n\n\n\n<li>Pada bagian New Phrases, Anda dapat memilih 2 actions yang berbeda, yakni <strong>Assign<\/strong> dan <strong>Delete<\/strong>. Opsi Assign berfungsi untuk melatih text yang diinginkan dan akan mendeteksi itu sebagai intent yang diinginkan. Jika Anda sudah meng-assign text pada intent yang diinginkan, maka text tersebut akan memasuki fase training. Sementara itu, opsi Delete berfungsi untuk menghapus text yang ada. Untuk lebih detailnya, silakan cermati gambar di bawah ini:<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"489\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-1-1024x489.png\" alt=\"image.png\" class=\"wp-image-4972\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-1-1024x489.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-1-300x143.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-1-768x366.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-1-1536x733.png 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-1-380x181.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-1-800x382.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-1-1160x553.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-1.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"487\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-2-1024x487.png\" alt=\"image.png\" class=\"wp-image-4973\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-2-1024x487.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-2-300x143.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-2-768x365.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-2-1536x730.png 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-2-380x181.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-2-800x380.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-2-1160x552.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-2.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"487\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-6-1024x487.png\" alt=\"image.png\" class=\"wp-image-4977\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-6-1024x487.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-6-300x143.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-6-768x365.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-6-1536x730.png 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-6-380x181.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-6-800x380.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-6-1160x552.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-6.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>6. Sementara itu pada bagian <strong>Trained Phrases<\/strong>, Anda dapat melihat histori dari berbagai text yang sudah selesai di-training. Sebagai contoh, text Hello yang sebelumnya dipilih, kini sudah selesai ditraining dan sudah terdapat di histori seperti gambar di bawah ini:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"487\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-3-1024x487.png\" alt=\"image.png\" class=\"wp-image-4974\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-3-1024x487.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-3-300x143.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-3-768x365.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-3-1536x730.png 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-3-380x181.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-3-800x380.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-3-1160x552.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-3.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Fitur_Batch_Training\"><\/span>Fitur Batch Training<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Berbeda dengan fitur sebelumnya, fitur Batch Training berfungsi untuk bisnis dapat melatih lebih dari satu text dengan cara mengupload sebuah file excel. Untuk melakukannya, Anda dapat mengunduh file contoh yang berformat excel terlebih dahulu, untuk kemudian dilakukan perubahan sesuai kebutuhan, dan menguploadnya kembali.<\/p>\n\n\n\n<p>Sebelumnya perlu diketahui bahwa dalam satu kali bulk training intent, Anda hanya dapat mengupload:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Maksimal 20 intent<\/li>\n\n\n\n<li>Maksimal 200 text dalam 1 intent<\/li>\n<\/ol>\n\n\n\n<p>Berikut merupakan cara penggunaan fitur Batch Training pada Qiscus Robolabs:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Pilih menu <strong>Batch Training<\/strong> yang ada di dalam menu Bot Training pada Qiscus Robolabs<\/li>\n\n\n\n<li>Download contoh bulk intent dengan cara klik button <strong>Download<\/strong> yang ada di sebelah kanan<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"592\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-5-1024x592.png\" alt=\"image.png\" class=\"wp-image-4976\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-5-1024x592.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-5-300x174.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-5-768x444.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-5-1536x889.png 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-5-380x220.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-5-800x463.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-5-1160x671.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-5.png 1680w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>3. Jika sudah, Anda dapat membuka file tersebut. Pada file template tersebut terdapat dua kolom, yakni <strong>intent_name <\/strong>yang berarti nama dari intent yang akan dilatih, dan <strong>training_phase <\/strong>yang berarti text yang akan dilatih untuk setiap intent. Anda dapat melengkapi kedua kolom tersebut dengan ketentuan yang sudah disebutkan sebelumnya. Silakan lihat contohnya pada gambar di bawah ini:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"569\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-7-1024x569.png\" alt=\"image.png\" class=\"wp-image-4978\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-7-1024x569.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-7-300x167.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-7-768x427.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-7-1536x853.png 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-7-380x211.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-7-800x444.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-7-1160x644.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-7.png 1993w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>4. Jika sudah, silakan <strong>Save<\/strong> file terlebih dahulu lalu kemudian menguploadnya kembali ke dalam dashboard Qiscus Omnichannel Chat dengan cara klik button <strong>Choose file<\/strong> . Hanya file dengan format <strong>xlxs <\/strong>dan <strong>csv <\/strong>yang dapat diunduh. Jika sudah, silakan klik <strong>Save Changes<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"592\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-4-1024x592.png\" alt=\"image.png\" class=\"wp-image-4975\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-4-1024x592.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-4-300x174.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-4-768x444.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-4-1536x889.png 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-4-380x220.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-4-800x463.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-4-1160x671.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2023\/01\/image-4.png 1680w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Integrasi_chatbot_dengan_Qiscus_Robolabs\"><\/span>Integrasi chatbot dengan Qiscus Robolabs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Kemampuannya dalam menangani puluhan hingga ribuan pesan secara otomatis tentu menjadi kelebihan utama dari chatbot. Adanya improvisasi secara berkala terhadap kemampuan chatbot dalam menangani layanan komunikasi pun kini dapat dilakukan dengan mudah berkat fitur Bot Training yang ada di dalam Qiscus Robolabs.<\/p>\n\n\n\n<p>Dengan memaksimalkan kedua sub fitur di atas, bisnis dapat menyajikan layanan chatbot dari Qiscus Robolabs dengan lebih optimal sembari tetap memperhatikan customer experience dari setiap pelanggan. Segera integrasikan Qiscus Robolabs ke dalam dashboard Qiscus Omnichannel Chat melalui link <a href=\"https:\/\/www.qiscus.com\/id\/contact\">berikut<\/a>. Jika Anda merupakan pengguna Qiscus Robolabs dan menghadapi kendala, Anda dapat mensubmit tiket melalui link <a href=\"https:\/\/support.qiscus.com\/hc\/en-us\/requests\/new\">berikut<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Meski chatbot seringkali disebut sebagai robot pintar, tidak menutup kemungkinan jika chatbot pun sering kali mengalami kesalahan dalam&hellip;\n","protected":false},"author":8,"featured_media":4979,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2],"tags":[514,1089],"class_list":{"0":"post-4971","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tutorial","8":"tag-qiscus-robolabs","9":"tag-training-bot"},"yoast_head":"<!-- This site is optimized with the 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