{"id":5530,"date":"2023-11-28T06:48:15","date_gmt":"2023-11-28T06:48:15","guid":{"rendered":"https:\/\/www.qiscus.com\/id\/?p=5530"},"modified":"2025-11-25T16:16:30","modified_gmt":"2025-11-25T09:16:30","slug":"gmedia-qiscus-omnichannel-chat","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/gmedia-qiscus-omnichannel-chat\/","title":{"rendered":"Gmedia: Raih Pertumbuhan Revenue 70% dengan Qiscus Omnichannel Chat"},"content":{"rendered":"\n<p>Pertumbuhan bisnis salah satunya diperoleh dari layanan pelanggan yang baik. Begitulah istilah yang bisa dipakai untuk Gmedia dalam meningkatkan revenue bisnisnya.<\/p>\n\n\n\n<p>PT Media Sarana Data atau <a href=\"https:\/\/gmedia.id\/\">Gmedia<\/a> merupakan digital solution provider yang menawarkan produk dan layanan internet, konsultasi teknologi, hingga IoT untuk individu hingga bisnis. Memiliki kantor utama di Yogyakarta, Gmedia saat ini telah melebarkan sayap layanan hingga di beberapa kota besar Jawa Tengah seperti Solo dan sekitarnya.<\/p>\n\n\n\n<p>Kepuasan pelanggan menjadi tujuan utama dalam menjalankan bisnis. Untuk itu, Gmedia menanamkan empati yang besar dalam melayani pelanggan salah satu caranya adalah dengan merespon pelanggan dari semua saluran komunikasi yang ada.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qiscus.com\/id\/blog\/gmedia-qiscus-omnichannel-chat\/#Gmedia_Ingin_Ada_di_Semua_Saluran_Komunikasi\" >Gmedia Ingin Ada di Semua Saluran Komunikasi<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qiscus.com\/id\/blog\/gmedia-qiscus-omnichannel-chat\/#Solusi_Menggabungkan_Semua_Saluran_Komunikasi\" >Solusi Menggabungkan Semua Saluran Komunikasi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qiscus.com\/id\/blog\/gmedia-qiscus-omnichannel-chat\/#Response_Time_dan_Revenue_Bisnis_Meningkat_bersama_Qiscus\" >Response Time dan Revenue Bisnis Meningkat bersama Qiscus<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qiscus.com\/id\/blog\/gmedia-qiscus-omnichannel-chat\/#Giliran_Anda_untuk_Sukses_bersama_Qiscus\" >Giliran Anda untuk Sukses bersama Qiscus<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Gmedia_Ingin_Ada_di_Semua_Saluran_Komunikasi\"><\/span>Gmedia Ingin Ada di Semua Saluran Komunikasi<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Sudah menjadi tugas bagi sebuah bisnis untuk merespon pelanggan dan calon pelanggan mereka. Salah satu langkah yang harus dilakukan adalah hadir di setiap saluran media komunikasi favorit mereka.<\/p>\n\n\n\n<p>Hingga saat ini, Gmedia telah mengaktifkan seluruh media komunikasi yang ada. Mulai dari WhatsApp, Instagram, hingga live chat pada website resmi mereka.<\/p>\n\n\n\n<p><strong>BACA JUGA: <\/strong><a href=\"https:\/\/www.qiscus.com\/id\/blog\/kasoem-group-kepuasan-pelanggan-dan-penjualan-meningkat-pakai-qiscus\/\">Kasoem Group: Kepuasan Pelanggan dan Penjualan Meningkat Pakai Qiscus<\/a><\/p>\n\n\n\n<p>Namun pada praktik awalnya mereka sempat menemui kendala yang membuat mereka menjadi lamban dalam merespon pesan pelanggan.<\/p>\n\n\n\n<p>\u201cKami sempat kesulitan ketika mengaktifkan semua channel, karena kami harus memonitoring satu per satu dan akhirnya response time pun melambat,\u201d ujar Rizka Cythia Mantulangi, Assistant Manager Customer Care Gmedia.<\/p>\n\n\n\n<p>Gmedia sendiri menerapkan target response time di angka 10 menit. Sayangnya, pada awal membuka semua saluran komunikasi target tersebut sukar tercapai.<\/p>\n\n\n\n<p>Susahnya mencapai target response time ditengarai karena kendala untuk merespon pesan pelanggan dari satu saluran ke saluran yang lain. Mengakibatkan banyak pesan pelanggan yang terlambat untuk direspon.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Solusi_Menggabungkan_Semua_Saluran_Komunikasi\"><\/span>Solusi Menggabungkan Semua Saluran Komunikasi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pada perjalannya, Gmedia pun berpikir untuk mencari solusi yang dapat mengakomodir kebutuhan komunikasi mereka dengan pelanggan.<\/p>\n\n\n\n<p>\u201cKami menggunakan platform pendukung komunikasi, namun hasilnya tetap tidak sesuai ekspektasi,\u201d jelas Rizka.<\/p>\n\n\n\n<p>Gmedia sendiri pada praktiknya menggunakan saluran komunikasi tidak hanya untuk merespon pelanggan saja. Pihaknya juga menggunakan saluran komunikasi dalam mengirimkan tagihan serta info maintenance layanan mereka.<\/p>\n\n\n\n<p>Sehingga mereka merasa membutuhkan sebuah platform yang bisa menggabungkan seluruh saluran komunikasi yang mereka miliki dan berjalan dengan cepat. Hingga akhirnya mereka bertemu dengan <a href=\"https:\/\/www.qiscus.com\/id\">Qiscus.<\/a><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"cs-embed cs-embed-responsive\"><iframe loading=\"lazy\" title=\"Gmedia: Increased Response Time Improves Revenue Growth by 70%\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/KCZGMgIbeQc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/div>\n<\/div><figcaption class=\"wp-element-caption\">Cerita Gmedia dalam menggunakan Qiscus Omnichannel Chat.<\/figcaption><\/figure>\n\n\n\n<script type=\"application\/ld+json\">{\n  \"@context\": \"http:\/\/schema.org\",\n  \"@type\": \"VideoObject\",\n  \"name\": \"Gmedia: Increased Response Time Improves Revenue Growth by 70%\",\n  \"description\": \"Gmedia is a digital solution provider that offers Internet-based products and services, technology consulting, and IoT for individuals and businesses.  Their vision is to provide empathetic customer service by being present in all their customers' favorite communication channels. To realize their vision, Gmedia adopts Qiscus Omnichannel Chat which has successfully increased its business revenue significantly.  Watch the video to hear more about Gmedia's success story.  #qiscus #enablingconversations #omnichannelchat #whatsappbusinessapi #customerservice #customersuccess   Find Us at:  Website: www.qiscus.com Instagram: https:\/\/www.instagram.com\/qiscus\/ TikTok: https:\/\/www.tiktok.com\/@qiscus Twitter: https:\/\/twitter.com\/qiscus_io Facebook: https:\/\/id-id.facebook.com\/Qiscus\/\",\n  \"thumbnailUrl\": \"https:\/\/i.ytimg.com\/vi\/KCZGMgIbeQc\/default.jpg\",\n  \"uploadDate\": \"2023-11-27T09:47:36Z\",\n  \"duration\": \"PT5M30S\",\n  \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/KCZGMgIbeQc\",\n  \"interactionCount\": \"171\"\n}<\/script>\n\n\n\n<p>\u201cQiscus Omnichannel Chat membantu kami dalam merespon pelanggan dalam satu platform, selain itu kami juga bisa memperoleh data percakapan pelanggan dengan mudah,\u201d tambah Rizka.<\/p>\n\n\n\n<p>Gmedia sendiri tidak hanya menggunakan <a href=\"https:\/\/www.qiscus.com\/id\/omnichannel-chat\">solusi Omnichannel Chat<\/a>. Pada berjalannya waktu, Gmedia juga menggunakan <a href=\"https:\/\/www.qiscus.com\/id\/whatsapp-business-api\">layanan WhatsApp Business API resmi<\/a> untuk broadcast pesan berupa invoice, penawaran, hingga info maintenance.<\/p>\n\n\n\n<p>Benefit dari solusi Qiscus sendiri tidak hanya dirasakan oleh tim customer care Gmedia saja, namun juga dirasakan oleh tim digital Gmedia.<\/p>\n\n\n\n<p>\u201cInfo maintenance dan pengiriman invoice jadi lebih mudah ke pelanggan, ditambah respon cepat dari account manager Qiscus jika ada kendala dan pengumuman mengenai info maintenance fitur dan lainnya,\u201d kata Fita Dinasty, Assistant Engineer Gmedia.<\/p>\n\n\n\n<p><strong>BACA JUGA: <\/strong><a href=\"https:\/\/www.qiscus.com\/id\/blog\/layanan-pelanggan-whatsapp-citranet\/\">Citranet: Trafik Naik 3 Kali Lipat dengan WhatsApp Business API<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Response_Time_dan_Revenue_Bisnis_Meningkat_bersama_Qiscus\"><\/span>Response Time dan Revenue Bisnis Meningkat bersama Qiscus<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Produk dan layanan purna jual dari Qiscus menjadi salah dua pertimbangan Gmedia untuk terus menggunakan solusi dari Qiscus. Sejak 2020, Gmedia tak hanya dapat meningkatkan response time namun juga revenue bisnis mereka.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cUntuk response time sendiri naik menjadi 90%, dan revenue bisnis naik sekitar 70% sejak menggunakan Qiscus,\u201d jelas Rizka.<\/p>\n<\/blockquote>\n\n\n\n<p>Bagi Gmedia sendiri keberhasilan mereka dalam meningkatkan response time ini harapannya dapat meningkatkan loyalitas pelanggan kepada mereka.<\/p>\n\n\n\n<p>\u201cHarapannya pelanggan bisa menjadi brand evangelist yang mau membantu menawarkan produk kami kepada orang terdekat mereka,\u201d imbuh Rizka.<\/p>\n\n\n\n<p>Pihaknya juga berharap bisnis-bisnis serupa, atau industri lain bisa mencoba untuk menerapkan solusi yang dimiliki oleh Qiscus.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cSejak ada Qiscus kami merasakan perubahan yang sangat signifikan, maka dari itu kami merekomendasikan Qiscus,\u201d imbuhnya.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Giliran_Anda_untuk_Sukses_bersama_Qiscus\"><\/span>Giliran Anda untuk Sukses bersama Qiscus<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Gmedia menjadi bukti jika pelanggan adalah pusat dalam pusaran bisnis Anda. Dengan memberikan layanan yang prima, peningkatan revenue bisnis akan mengikuti Anda.<\/p>\n\n\n\n<p>Memilih Qiscus Omnichannel Chat menjadi solusi komunikasi bisnis Anda dengan pelanggan adalah sebuah keputusan yang layak dipertimbangkan. Qiscus Omnichannel Chat memudahkan Anda untuk <a href=\"https:\/\/www.qiscus.com\/id\/20+-communication-channels\">terintegrasi dengan 20 lebih aplikasi<\/a> untuk membantu produktivitas bisnis Anda.<\/p>\n\n\n\n<p>Ingin merasakan kesuksesan seperti Gmedia juga? Konsultasikan dengan Qiscus <a href=\"https:\/\/www.qiscus.com\/id\/contact\">di sini.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Pertumbuhan bisnis salah satunya diperoleh dari layanan pelanggan yang baik. Begitulah istilah yang bisa dipakai untuk Gmedia dalam&hellip;\n","protected":false},"author":20,"featured_media":5531,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[21],"tags":[1892,5,1344,10],"class_list":{"0":"post-5530","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-client-story","8":"tag-gmedia","9":"tag-qiscus","10":"tag-qiscus-omnichannel-chat","11":"tag-whatsapp-business-api"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gmedia: Pertumbuhan Revenue 70% dengan Qiscus Omnichannel Chat<\/title>\n<meta name=\"description\" content=\"Simak bagaimana penggunaan Qiscus Omnichannel Chat dan 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