{"id":5705,"date":"2024-04-04T08:27:54","date_gmt":"2024-04-04T08:27:54","guid":{"rendered":"https:\/\/www.qiscus.com\/id\/?p=5705"},"modified":"2026-03-05T10:21:02","modified_gmt":"2026-03-05T03:21:02","slug":"whatsapp-flows","status":"publish","type":"post","link":"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/","title":{"rendered":"Sempurnakan Customer Experience dengan WhatsApp Flows"},"content":{"rendered":"\n<p>WhatsApp baru saja meluncurkan fitur WhatsApp Flows, pada September 2023 lalu. WhatsApp Flows menjanjikan peningkatan pengalaman pelanggan (customer experience) yang signifikan bagi bisnis Anda. <em>Customer experience<\/em> sendiri menjadi aspek penting dalam sebuah bisnis. Berdasarkan riset dari <a href=\"https:\/\/www.forbes.com\/sites\/shephyken\/2023\/08\/18\/the-impact-of-customer-service-and-cx-on-your-customers\/?sh=2fe6235f1c51\">Forbes,<\/a> dalam berbelanja 48% pelanggan lebih mementingkan <em>customer experience <\/em>daripada harga produk.<\/p>\n\n\n\n<p>Maka dari itu WhatsApp Flows hadir untuk membantu bisnis dalam membangun <em>customer experience <\/em>yang lebih baik. Flows sendiri berusaha untuk menghadirkan interaksi antara bisnis dan pelanggan menjadi lebih efektif, dan meningkatkan keterlibatan pelanggan.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#Apa_itu_WhatsApp_Flows\" >Apa itu WhatsApp Flows<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#Benefit_Menggunakan_WhatsApp_Flows\" >Benefit Menggunakan WhatsApp Flows<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#1_Meningkatkan_Customer_Experience\" >1. Meningkatkan Customer Experience<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#2_Meningkatkan_Interaksi_Pengguna\" >2. Meningkatkan Interaksi Pengguna<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#3_Mendapatkan_Feedback_Pelanggan_dengan_Cepat\" >3. Mendapatkan Feedback Pelanggan dengan Cepat<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#4_Meningkatkan_Konversi_Penjualan_Produk\" >4. Meningkatkan Konversi Penjualan Produk<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#5_Membangun_Loyalitas_Pelanggan\" >5. Membangun Loyalitas Pelanggan<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#WhatsApp_Flows_Bisa_Digunakan_untuk_Apa_Saja\" >WhatsApp Flows Bisa Digunakan untuk Apa Saja<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#1_Lead_Generation\" >1. Lead Generation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#2_Appointment_Booking\" >2. Appointment Booking<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#3_Customer_Feedback\" >3. Customer Feedback<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#Bagaimana_Cara_Mendapatkan_WhatsApp_Flows\" >Bagaimana Cara Mendapatkan WhatsApp Flows<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#1_Daftar_WhatsApp_Business_API\" >1. Daftar WhatsApp Business API<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#2_Mulai_Buat_Template_Flow\" >2. Mulai Buat Template Flow<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#3_Testing_dan_Gunakan_Flow_Anda\" >3. Testing dan Gunakan Flow Anda<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#Studi_Kasus_Penggunaan_WhatsApp_Flows\" >Studi Kasus Penggunaan WhatsApp Flows<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#1_Konsultasi_dengan_Pelanggan_pada_Emina\" >1. Konsultasi dengan Pelanggan pada Emina<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#2_Pendaftaran_Event_pada_KADIN\" >2. Pendaftaran Event pada KADIN<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.qiscus.com\/id\/blog\/whatsapp-flows\/#Aktivasi_WhatsApp_Flows_bersama_Qiscus\" >Aktivasi WhatsApp Flows bersama Qiscus<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Apa_itu_WhatsApp_Flows\"><\/span>Apa itu WhatsApp Flows<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"365\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-1-1024x365.png\" alt=\"Apa itu WhatsApp Flows\" class=\"wp-image-5706\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-1-1024x365.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-1-300x107.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-1-768x274.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-1-1536x548.png 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-1-2048x730.png 2048w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-1-380x135.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-1-800x285.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-1-1160x414.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-1.png 2558w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><em>Customer experience<\/em> memilki beberapa indikator penting, salah satunya adalah \u201cfeel\u201d atau merasakan secara langsung penggunaan sebuah produk. WhatsApp Flows hadir untuk membantu bisnis memberikan CX yang sesuai dan meningkatkan kenyamanan pelanggan agar selalu terhubung dengan bisnis Anda.<\/p>\n\n\n\n<p>WhatsApp Flows adalah fitur dari yang menawarkan pengalaman pengguna interaktif dalam antarmuka obrolan WhatsApp yang sudah familiar. Fitur ini memberikan keleluasaan kepada Anda untuk dapat membangun, mengelola, dan menghadirkan Flows yang disesuaikan, membentuk jalur interaksi pengguna yang dipersonalisasi.<\/p>\n\n\n\n<p>Pada akhirnya flow yang Anda buat nanti dapat mewakili <em>customer journey <\/em>dari brand Anda. Pelanggan akan mendapatkan pengalaman belanja yang menyeluruh dari Anda, seperti merasakan pengalaman dari menerima pesan promosi atau terpaan, registrasi, pembelian, hingga layanan purna jual yang ada.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Benefit_Menggunakan_WhatsApp_Flows\"><\/span>Benefit Menggunakan WhatsApp Flows<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Adanya WhatsApp Flows membawa banyak benefit bagi bisnis Anda. Apalagi jika Anda berhasil memaksimalkan flow yang Anda buat. Libatkan partner WhatsApp Business API untuk pembuatan flow bisnis Anda, untuk mendapatkan benefit sebagai berikut.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Meningkatkan_Customer_Experience\"><\/span>1. Meningkatkan <em>Customer Experience<\/em><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pengalaman pelanggan meningkat sejalan dengan penggunaan WhatsApp Flows. Hal ini dikarenakan pelanggan dipermudah untuk melakukan proses transaksi, atau mengirimkan <em>feedback<\/em> di dalam satu aplikasi saja. Anda pasti juga setuju, terlalu banyak membuka aplikasi dalam melakukan suatu proses transaksi terasa kurang nyaman. Dengan hadirnya WhatsApp Flows, hal seperti ini bisa lebih diminimalisir.<\/p>\n\n\n\n<p>Pengalaman pelanggan yang runtut ini nantinya akan berdampak pada <em>customer engagement<\/em> Anda, seiring dengan peningkatan kenyamanan pelanggan dalam menjalin komunikasi dan bertransaksi.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Meningkatkan_Interaksi_Pengguna\"><\/span>2. Meningkatkan Interaksi Pengguna<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Interaksi pengguna bisa dibangun dengan mudah melalui WhatsApp Flows. Fitur ini memungkinkan Anda untuk menghadirkan gambar, video, serta <em>button call to action <\/em>untuk membuat komunikasi antara Anda dan pelanggan menjadi interaktif.<\/p>\n\n\n\n<p>Mereka juga tidak menutup kemungkinan bagi Anda untuk menghadirkan interaksi yang lebih dipersonalisasi. Di sini Anda bisa mengatur <em>template<\/em> pesan sedemikian rupa pada Flows untuk menghadirkan interaksi yang lebih personal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Mendapatkan_Feedback_Pelanggan_dengan_Cepat\"><\/span>3. Mendapatkan <em>Feedback<\/em> Pelanggan dengan Cepat<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Bisnis dapat mengatur flows sesuai kebutuhan mereka, bahkan sampai pada permohonan untuk mendapatkan <em>feedback<\/em> atau umpan balik dari pelanggan mereka. Pelanggan dapat memberikan <em>feedback<\/em> dan masukan secara langsung melalui WhatsApp, memungkinkan Anda untuk memahami kebutuhan mereka dengan lebih baik dan meningkatkan layanan Anda.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Meningkatkan_Konversi_Penjualan_Produk\"><\/span>4. Meningkatkan Konversi Penjualan Produk<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Menjangkau seluruh <em>customer journey<\/em> dan menyempurnakan <em>customer experience <\/em>akan berdampak pada konversi penjualan produk. Pendapatan perusahaan Anda akan meningkat karena pelanggan dengan mudah bisa melakukan transaksi secara langsung setelah pesan promosi Anda dikirim.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Membangun_Loyalitas_Pelanggan\"><\/span>5. Membangun Loyalitas Pelanggan<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Interaksi yang aktif, pelanggan merasa lebih dilibatkan, hingga pengalaman pelanggan yang positif akan mendorong angka loyalitas pelanggan. Hal ini juga tidak menutup kemungkinan, bahwa mereka akan menjadi <em>brand advocate <\/em>yang akan membantu memasarkan produk Anda kepada orang-orang sekitar mereka.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"WhatsApp_Flows_Bisa_Digunakan_untuk_Apa_Saja\"><\/span>WhatsApp Flows Bisa Digunakan untuk Apa Saja<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Benefit dari penggunaan WhatsApp Flows menjangkau semua kebutuhan komunikasi bisnis dengan pelanggan. Mulai dari kebutuhan promosi, layanan pelanggan, hingga operasional.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Lead_Generation\"><\/span>1. Lead Generation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-2-1024x576.png\" alt=\"Lead generation WhatsApp Flows.\" class=\"wp-image-5707\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-2-1024x576.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-2-300x169.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-2-768x432.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-2-1536x864.png 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-2-2048x1152.png 2048w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-2-380x214.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-2-800x450.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-2-1160x653.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-2.png 2560w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>WhatsApp Flows adalah alat yang sangat berguna dalam manajemen <em>leads<\/em>. Dengan fitur-fitur komunikasi, <em>follow up<\/em>, dan pencatatan transaksi yang terintegrasi, setiap interaksi dengan pelanggan terdokumentasi dengan baik dalam riwayat percakapan. Hal ini memungkinkan Anda untuk melacak perkembangan penawaran atau promosi yang sedang Anda lakukan, sehingga tim marketing dan sales Anda dapat dengan mudah melakukan <em>follow up <\/em>atau <em>re-marketing<\/em> kepada calon pelanggan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Appointment_Booking\"><\/span>2. Appointment Booking<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"442\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-6-1024x442.png\" alt=\"image.png\" class=\"wp-image-5711\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-6-1024x442.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-6-300x130.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-6-768x332.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-6-1536x663.png 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-6-2048x884.png 2048w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-6-380x164.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-6-800x346.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-6-1160x501.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-6.png 2334w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>WhatsApp Flows juga memiliki benefit lain yang tidak kalah menarik, yaitu <em>Appointment Booking. <\/em>Fitur ini dapat membantu bisnis dalam memfasilitasi pelanggan untuk melakukan <em>booking<\/em> di dalam WhatsApp. Pelanggan tidak perlu berpindah-pindah <em>platform<\/em> untuk melakukan transaksi. Di sini Anda hanya perlu menuliskan <em>call to action <\/em>yang menarik pelanggan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Customer_Feedback\"><\/span>3. Customer Feedback<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-3-1024x576.png\" alt=\"image.png\" class=\"wp-image-5708\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-3-1024x576.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-3-300x169.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-3-768x432.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-3-1536x864.png 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-3-2048x1152.png 2048w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-3-380x214.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-3-800x450.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-3-1160x653.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-3.png 2560w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>WhatsApp Flows juga bisa dimanfaatkan untuk mendapatkan umpan balik atau <em>customer feedback. <\/em>Anda bisa membuat alur, pelanggan yang selesai melakukan transaksi akan diarahkan untuk mengisi <em>survey<\/em> kepuasan pelanggan.<\/p>\n\n\n\n<p>Dari proses transaksi hingga melakukan <em>survey<\/em>, semua bisa dilakukan dari WhatsApp. Pengalaman pelanggan menjadi meningkat, menambah ketertarikan pelanggan, dan kepuasan pelanggan Anda.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Bagaimana_Cara_Mendapatkan_WhatsApp_Flows\"><\/span>Bagaimana Cara Mendapatkan WhatsApp Flows<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>WhatsApp Flows merupakan fitur yang hanya tersedia di WA Business API. Jika Anda masih menggunakan WhatsApp personal atau business biasa, ini saat yang tepat untuk beralih ke WA Business API sekarang. Ikuti langkah-langkahnya di bawah ini.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Daftar_WhatsApp_Business_API\"><\/span>1. Daftar WhatsApp Business API<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.qiscus.com\/id\/contact\">Hubungi Qiscus<\/a> sebagai partner WhatsApp Business API di Indonesia. Anda akan diarahkan untuk mempersiapkan beberapa data pendukung untuk aktivasi WA Business API. Dokumen yang perlu Anda persiapkan meliputi dokumen legalitas, email dengan domain nama bisnis Anda, nomor yang akan didaftarkan, hingga akun Facebook Business.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Mulai_Buat_Template_Flow\"><\/span>2. Mulai Buat Template Flow<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Setelah proses pendaftaran akun WhatsApp API selesai, Anda akan mendapatkan akses untuk membuat flow atau alur kerja sesuai kebutuhan Anda. Di dalam fitur Template Flow ini sendiri, ada banyak kolom yang harus Anda isi. Namun, dalam pengisian dan pembuatan flow ini nantinya Anda akan didampingi oleh tim Qiscus. Di sini Anda bisa menyebutkan judul atau nama flow disesuaikan dengan kebutuhan Anda, kemudian kategori flow apakah untuk <em>lead generation <\/em>atau mungkin <em>appointment booking.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Testing_dan_Gunakan_Flow_Anda\"><\/span>3. Testing dan Gunakan Flow Anda<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Setelah semuanya sudah siap, lakukan beberapa kali percobaan untuk memastikan apakah flow yang ada sudah cocok dengan tujuan Anda. Jika dirasa sudah cocok, Anda bisa langsung menggunakan flow yang ada. Jangan lupa menggunakan flow sesuai dengan kebutuhan Anda untuk memaksimalkan performa.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Studi_Kasus_Penggunaan_WhatsApp_Flows\"><\/span>Studi Kasus Penggunaan WhatsApp Flows<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>WhatsApp Flows telah dirilis pada tahun 2023 lalu, solusi ini sendiri sudah digunakan oleh beberapa klien Qiscus.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Konsultasi_dengan_Pelanggan_pada_Emina\"><\/span>1. Konsultasi dengan Pelanggan pada Emina<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"735\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-5-1024x735.png\" alt=\"Implementasi WhatsApp Flows Emina.\" class=\"wp-image-5710\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-5-1024x735.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-5-300x215.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-5-768x551.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-5-380x273.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-5-800x574.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-5-1160x832.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-5.png 1505w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Emina menggunakan WhatsApp Flows untuk personalisasi layanan mereka kepada pelanggan. Di mana pelanggan dapat menjadwalkan konsultasi dengan Emina Care.<\/p>\n\n\n\n<p>Flow yang mereka persiapkan mempermudah pelanggan dalam menuliskan data-data yang dibutuhkan untuk konsultasi. Sebelum ada fitur ini, Emina menggunakan Google Form untuk sistem booking konsultasi mereka.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Pendaftaran_Event_pada_KADIN\"><\/span>2. Pendaftaran Event pada KADIN<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-4-1024x576.png\" alt=\"Implementasi WhatsApp Flows di KADIN.\" class=\"wp-image-5709\" srcset=\"https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-4-1024x576.png 1024w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-4-300x169.png 300w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-4-768x432.png 768w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-4-1536x864.png 1536w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-4-380x214.png 380w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-4-800x450.png 800w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-4-1160x653.png 1160w, https:\/\/www.qiscus.com\/id\/wp-content\/uploads\/sites\/2\/2024\/04\/image-4.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Kamar Dagang dan Industri (KADIN) juga menggunakan WhatsApp Flows. KADIN menggunakan flow untuk kebutuhan pendaftaran keanggotaan baru. Di sisi lain, KADIN juga menggunakan fitur ini untuk pendaftaran acara seminar yang mereka adakan.<\/p>\n\n\n\n<p>Peserta acara akan menerima informasi registrasi melalui WhatsApp dan langsung mengisi data registrasi melalui form yang sudah tersedia didalamnya. Tidak perlu berpindah aplikasi, semuanya sudah ada di jendela chat WhatsApp mereka.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Aktivasi_WhatsApp_Flows_bersama_Qiscus\"><\/span>Aktivasi WhatsApp Flows bersama Qiscus<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>WhatsApp Flows memerlukan kesiapan sistem yang relatif rumit, namun hal itu dapat teratasi jika Anda memilih partner seperti Qiscus. Qiscus dapat membantu Anda dalam mempersiapkan flow sesuai kebutuhan bisnis Anda.<\/p>\n\n\n\n<p>Di sini Anda juga dapat meningkatkan performanya melalui integrasi dengan berbagai yang sudah Qiscus sediakan seperti omnichannel, CRM, hingga chatbot. Sehingga kebutuhan lead generation, layanan pelanggan, serta marketing campaign bisa terpenuhi dengan baik.<\/p>\n\n\n\n<p>Tertarik untuk mencoba? Jadwalkan konsultasi dengan Qiscus di <a href=\"https:\/\/www.qiscus.com\/id\/contact\">sini<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"WhatsApp baru saja meluncurkan fitur WhatsApp Flows, pada September 2023 lalu. 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