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Customer Service Chat

16 posts

Multichannel Customer Service Chat is a product designed for companies who want to engage their customers through multiple channels such as Whatsapp, LINE, etc. Qiscus is a B2B company that builds chat SDK to help businesses enabling conversations through real-time communication (RTC) technologies. In Qiscus, we provide our technologies as a part of enriching people’s life. We aim to empower organization, businesses, and connecting people with chat and any kind of RTC technologies. Our products/services include:

Qiscus Chat SDK

Empowering your mobile apps and websites with a chat feature is now made super simple. Try our chat SDK and get it up to one-month free service.

Multichannel Customer Service Chat Solution

Our product is best designed for you to enhance your customer service experience using multiple channels and bot-human collaboration customer service.

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    Qiscus Supports the Indonesian E-Commerce Sector: Optimizing Bukalapak’s Chat Feature

    • byHauri Rahmiati
    • Published on October 16, 2019
    • Updated on April 22, 2025
    • No comments
    Instant chat messaging’s popularity is gradually increasing in Indonesia. eMarketer reported that in 2014, the recorded number of…
    IInsight
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      A Way to Connect Better with Telegram for Business

      • byHauri Rahmiati
      • Published on October 5, 2019
      • Updated on March 26, 2020
      • No comments
      Telegram dedicates the entire customer’s experience towards messaging to a single central messaging panel. It is not only…
      IInsight
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        Optimizing WhatsApp Use for Business

        • byHauri Rahmiati
        • Published on September 18, 2019
        • Updated on March 27, 2020
        • No comments
        Currently, WhatsApp is the messaging application that people often use to send messages and even make video and…
        IInsight
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          5 Reasons Why Implementing Only Web Live Chat is Outdated

          • byervina
          • Published on June 10, 2019
          • Updated on February 10, 2025
          • No comments
          Since the beginning of time, humans have always looked for better and convenient ways to communicate and connect…
          PProduct
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            Moving from PRISM, A Migration Guide

            • by[email protected]
            • Published on February 14, 2019
            • Updated on February 5, 2025
            • No comments
            PRISM has announced that it will stop its service to the merchants at the end of April 2019.…
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              Smoothing The Transition Between Chatbot and Human Customer Service

              • by[email protected]
              • Published on May 25, 2018
              • Updated on February 5, 2025
              • No comments
              Currently, chatbot is used predominantly for provision of customer service. Many businesses use chatbot to help the human…
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