Product Pricing

Simple pricing.
Tons of benefit.

    Choose One Product:

  • Omnichannel Chat
    Omnichannel Chat
    Omnichannel Chat icon
  • WhatsApp API Only
    WhatsApp API Only
    WhatsApp API Only icon
  • Chatbot
    Chatbot
    Chatbot icon
  • CRM
    CRM
    CRM icon
  • Ticketing
    Ticketing
    Ticketing icon
  • In-App Chat SDK
    In-App Chat SDK
    In-App Chat SDK icon
  • Call Center
    Call Center
    Call Center icon

Omnichannel Chat

Enjoy all features with our free trial

Lite

Essential features for teams who just getting started with omnichannel platform.

USD 70
/month
Get a Demo
  • Up to 1,000 MAU

  • 1000 Sessions/month for Service Conversations

  • 5 Agents

  • WhatsApp, Live Chat, Line, Telegram, FB Messenger, Instagram

  • Basic Analytics

  • Live Chat Support

  • Ticket Support

  • Shared Server

  • Basic Contact

  • Scheduler

  • Chatbot (Web-Hook)

  • Custom Agent Allocations (Web-hook)

  • Custom Channels

  • Robolabs

  • App Center

  • Custom Integration

Additional Features:
  • Auto Assign Agent*

  • QCRM*

  • QTicketing*

Startup

For small teams who want to use Chatbot and App Center.

USD 115
/month
Get a Demo
  • Up to 3,000 MAU

  • 1000 Sessions/month for Service Conversations

  • 5 Agents

  • All Channels and Custom Channels

  • Basic Analytics

  • Live Chat Support

  • Ticket Support

  • Shared Server

  • Basic Contact

  • Scheduler

  • Chatbot (Web-Hook)

  • Custom Agent Allocations (Web-hook)

  • App Center

  • Custom Integration

Additional Features:
  • Custom Channels*

  • Auto Assign Agent*

  • QCRM*

  • QTicketing*

  • Robolabs*

  • Qiscus Shop*

  • Qiscus Ads Tracker*

  • Customer Data Platform 360*

Grow

For teams that need complete and easy-to-integrate omnichannel features.

USD 270
/month
Get a Demo
  • Up to 10,000 MAU

  • 1000 Sessions/month for Service Conversations

  • 10 Agents

  • All Channels and Custom Channels

  • Basic Analytics

  • Live Chat Support

  • Ticket Support

  • Shared Server

  • Premium Contact

  • Scheduler

  • Chatbot (Web-Hook)

  • Custom Agent Allocations (Web-hook)

  • App Center

  • Custom Integration

Additional Features:
  • Custom Channels*

  • Auto Assign Agent*

  • QCRM*

  • QTicketing*

  • Robolabs*

  • Qiscus Shop*

  • Qiscus Ads Tracker*

  • Customer Data Platform 360*

Enterprise

Customized and Scalable omnichannel solutions with dedicated support.

Let's chat
Custom Pricing
Contact Us
All Grow features, plus:
  • >10,000 MAU

  • 1000 Sessions/month for Service Conversations

  • Up to Unlimited Agents

  • All Channels and Custom Channels

  • Customised Analytics

  • Dedicated & Shared Server Options

  • 24/7 Dedicated Support and Account Manager

  • Auto Assign Agent

  • Premium Contact

  • Scheduler

  • Chatbot (Web-Hook)

  • Custom Agent Allocations (Web-hook)

  • App Center

  • Customer Data Platform 360

  • Qiscus AI Assistant

Additional Features:
  • Custom Integration*

  • Custom Channels*

  • QCRM*

  • QTicketing*

  • Robolabs*

  • Qiscus Shop*

  • Qiscus Ads Tracker*

* Additional Charge

Additional Usage Pricing

Monthly Active Users

  • feature included

    USD 18.00 per additional 500 MAU per month (up to 10.000 additional MAU). If you need more than 10.000 additional MAU, please contact us.

Additional Number of Agents

  • feature included

    USD 18 per additional Agent seat per month (up to 7 additional Agent seats). If you need more than 7 additional agent seats, please contact us.

WhatsApp Conversation Based Pricing

*Please note that these prices are applicable for USD currency only. For prices in other currencies, please click here.

Whatsapp API Only

WhatsApp API solutions from Qiscus enable your business to deliver a better customer experience through WhatsApp.

*Please note that these prices are applicable for USD currency only. For prices in other currencies, please click here.

Chatbot

Combine Omnichannel Chat with Robolabs and leverage chatbot technology to make your team more effective in responding chats from tons of customers.

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  • No-Code Chatbot Technology included

    No-Code Chatbot Technology

    Enables you to create your own chatbot as easily as using a spreadsheet. Multiple pre-built chatbot templates are available and can be easily configured to meet your specific needs.

  • Human-Bot Collaboration included

    Human-Bot Collaboration

    Bot quickly answers every chat from customers and will automatically hand over the conversation to a human agent when a customer needs a direct response from your team.

  • Train Chatbot with Powerful Conversational AI Platform. included

    Train Chatbot with Powerful Conversational AI Platform.

    Robolabs can be integrated with a reliable and advanced Conversational AI Platform to train your chatbot to effectively answer customer inquiries.

  • Flexible Custom Integration included

    Flexible Custom Integration

    Chatbot solutions from Qiscus can be flexibly connected with other systems or apps used by your company via API and Webhook to develop custom business process automation.

  • Chatbot Analytics included

    Chatbot Analytics

    Analytics tool for monitoring chatbot usage metrics, allowing you to effectively assess and optimize chatbot effectiveness.

Robolabs Package

Robolabs Essentials

  • Up to 1 Project / Bot Flow

  • Export and Import Project (Excel)

  • Create Bot Project - Dialogflow* (with SSO)

  • 10 Ready-to-Use Bot Project Templates

  • Handover Agent via 3 Different Routes

  • Interactive Button / Message / Menu on WhatsApp

  • Integration to External System via Dialogflow Webhook

  • Training Bot (Live Training)

  • Bot Analytics

  • Back to Parent

Robolabs Premium

Everything in Robolabs Essentials, plus:

  • Unlimited Project / Bot Flow

  • Create Bot Project Using Custom Bot Engines*

  • Auto-Tagging Based on Intent

  • Auto Follow-Up and Resolve Room (based on pre-set timing)

  • Integration to External System via Custom API and Dialogflow Webhook

  • Training Bot (Live or Bulk Training)

  • Intent Visual Builder

*Bot engines may have additional fees.

CRM

Streamline your sales team's workflow with Qiscus Customer Relationship Management (QCRM), a Sales CRM Platform for managing your sales process in one place.

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  • Leads and Contacts Management included

    Leads and Contacts Management

    Effortlessly manage all your leads and client contacts with QCRM. Our platform makes it easy for your sales team to keep track of every lead that comes in and organize contact information for each client. Your sales team can spend less time searching for contact information and more time building relationships with potential clients.

  • Opportunity Tracker included

    Opportunity Tracker

    Track and monitor every stage of your sales opportunities in QCRM and stay on top of your sales pipeline and get real-time insights into your team's progress. Our CRM platform helps you ensure that every opportunity is followed up by your sales team efficiently, so you can close deals faster and more effectively.

  • Task Management included

    Task Management

    Help your team to know what tasks require their attention and make sure nothing is overlooked. Make your sales team never misses a beat.

  • Sales Campaign Tracker included

    Sales Campaign Tracker

    Easily monitor the results of your sales promotions and programs in real-time, so you can quickly identify which are working and optimize your sales strategy.

  • Sales Analytics included

    Sales Analytics

    Get comprehensive data from your sales team activities, from the number of leads to the number of customers maintained by a salesperson in your team.

Ticketing

Use QTicketing and help the customer support or sales teams collaborate with teams from different divisions to give the best solutions to your customers.

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  • Ticket Status Tracker and Tag included

    Ticket Status Tracker and Tag

    Every helpdesk ticket that gets created can be easily tracked for its status. It assists your team in figuring out which tickets should be followed up on immediately.

  • Assign to a Specific Division or Agent included

    Assign to a Specific Division or Agent

    Tickets can be assigned directly to a certain division or agent, allowing the relevant team or person to be swiftly notified and immediately collaborate to provide the best solution to the customer.

  • Helpdesk Ticket Analytics included

    Helpdesk Ticket Analytics

    Helping you keep track of the number of tickets received, those that have been responded to, and those that have been resolved. It can also help you measure how quickly your team solves customer problems.

  • Omnichannel Chat Integration included

    Omnichannel Chat Integration

    QTicketing is seamlessly integrated with Omnichannel Chat, so your team can easily create helpdesk tickets directly from Omnichannel Chat.

In-App Chat SDK

With the Qiscus In-App Chat SDK, you can quickly develop a chat feature in your app.

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  • Web & Mobile SDK included

    Web & Mobile SDK

    Qiscus In-App Chat SDK is available for web and mobile app development.

  • Reliable & Scalable included

    Reliable & Scalable

    Our technology and infrastructure are able to handle a large number of users with high concurrency.

  • Cloud and On-premise Options included

    Cloud and On-premise Options

    Our chat technology can be deployed on a cloud server or an on-premise server to meet your company's needs.

  • High Priority Technical Support included

    High Priority Technical Support

    Our team will provide you with high-priority technical support in full compliance with the agreed-upon SLA.

  • Dedicated Solution Architect included

    Dedicated Solution Architect

    Qiscus can also provide you with a solution architect professional to assist you in developing chat features in your application.

Call Center

Deliver reliable call center services to your customers with modern call center solutions from Qiscus.

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  • Cloud PBX Phone System included

    Cloud PBX Phone System

    A cloud-based telephone system for call centers that is easily accessible through a web browser, enabling your agents to receive phone calls from customers without the need for complicated and expensive additional devices.

  • Voice & Video Call included

    Voice & Video Call

    Call center technology from Qiscus allows VoIP audio conversations as well as live video calls, allowing agents to communicate more effectively with customers.

  • Call Recording included

    Call Recording

    Record every call with your customer, both in audio and video format, for team evaluation purposes and other needs within your company.

  • Call Center Analytics included

    Call Center Analytics

    Get call center activity data for your convenience in monitoring and evaluating the performance of call center services to customers.

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FAQ

How to create an account and subscribe to Qiscus services?

It's easy, just contact Qiscus via WhatsApp or fill out the demo request form on www.qiscus.com to request a demo session and our team will contact you to help you choose a service package that suits your company's needs.

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