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Unified Inbox for Your Key Communication Channels
Manage all customer messages from their preferred messaging and chat channels in one centralized inbox. Eliminate the friction of switching between multiple support apps and ensure every conversation is handled quickly and consistently.
Control and Manage Team Access Tailored to Your Business
Define roles and permissions that align with your organizational structure. Set specific channel access for each department to ensure data security and maintain strict authority protocols.
Smart Chat Distribution to the Right Team
Leverage AI-powered automated chat routing to direct every inquiry to the right agent or department. With balanced distribution, customer issues are resolved more efficiently, and team performance remains consistent.
Seamless Cross-Divisional Collaboration
Resolve complex issues by collaborating across departments within a single platform. Every team gains full visibility into case history, and teams can deliver solutions more transparently and efficiently without switching between tools.
