20+ Communication Channels in 1 Platform
Centralize all customer chats from various applications in one place. Your customer service team no longer needs to open multiple applications or rely on additional devices to respond to every customer chat.
Effortless Swift Responses, Even During Chat Surges
Experience seamless and speedy responses to customer chats with the assistance of chatbot and AI technology. Enable your customer service team to manage chat surges efficiently, without compromising response times.
Simplify Team Efforts in Personalizing Conversations
Enable your customer service team to easily access customer data from CRM, CDP, helpdesk ticketing systems, and other applications. Accelerate the team’s ability to identify customers and personalize communications effectively.
Enhance Efficiency by Routing Customer Chats to the Appropriate Divisions
Qiscus Omnichannel Chat enhances efficiency by routing customer chats to the relevant divisions. Ensure streamlined communication and timely resolution of customer needs.
Driving Customer Success through Collaborative Support
Enhance customer satisfaction by providing exceptional customer support. Qiscus drives collaborative efforts between your customer service team and other cross-functional teams, ensuring the delivery of successful solutions for every customer.