Thousands of Businesses Grow with Qiscus Solutions
See how Qiscus clients take good care of their customers and increase product sales at one time.
CCS Team Leader
“We see that Qiscus Omnichannel Chat is very effective in building and increasing engagement with customers and potential customers. In addition, with the Analytics feature, we know more accurately about various things, such as response time and agent performance. Of course, this also really helps us in the process of determining KPIs for the customer service team for the future.”
Nailal Huda Putranto
Customer Support & Experience Lead
“The solution provided by Qiscus feels right to support the demand for an impressive customer experience from customers. The features that are provided are also attractive with a friendly user experience so that it feels more systematic and structured.”
Fraud Prevention & Cost Controller Manager
“The merging of all communication channels in Qiscus Omnichannel Chat helps us to provide a responsive service. In addition, the solution from Qiscus has stability, reliability, and a good UI, making it easier for us to improve the quality of communication services.”
Customer Service Lead of Avoskin
“After we used WhatsApp Business API from Qiscus, we managed to increase customer satisfaction by up to 80% and we manage to respond to customers more quickly. In addition, customers also gave positive reviews about our customer service performance.”
Sales and Operation Head of Hartono
“Since integrating WhatsApp Business API and Qiscus Omnichannel chat, almost 90% of our customers are satisfied with the communication services we provide, especially in terms of response speed“
Head of Technology of Honda Sales Operation
“Qiscus Omnichannel Chat has been supporting the transformation of the field-selling project in Honda Sales Operation for over a year now. We have observed a decrease in Customer Acquisition Cost with this transformation, and in using Qiscus Omnichannel Chat, we are able to more easily coordinate between dealers and our sales agents.”
Head of CS of Manulife Aset Manajemen Indonesia
“We have been using Qiscus Omnichannel for a long time and so far it has made our team's job easier in terms of handling customers because we can answer various questions from many channels through a single dashboard. The process of submitting WhatsApp API through Qiscus is also fast and easy because it is fully assisted from the A to Z until we get the green tick (verified) from WhatsApp.”
Customer Service Officer
With Qiscus Omnichannel Chat, SLA (Service Level Agreement) customer handling becomes even more structured. Apart from that, managing complaints has also become easier, because everything can be accessed through the same dashboard, making it faster and more precise.”
Customer Relation Officer
“With Qiscus Omnichannel Chat we can now access WhatsApp on many devices at once so that it affects the duration of answering consumer messages to be faster and more responsive.”
PT Netciti Persada: How do they improve their customer services with Qiscus?
PT Netciti Persada has succeeded in managing a large volume of customers with significant impact on its performance by using just one solution from Qiscus. With bigger impact comes amazing performance.
Komisi Yudisial Provides a Satisfying Service to The Community with Qiscus Robolabs
In serving the community, Komisi Yudisial has turned to Qiscus Robolabs to accelerate its process of responding to incoming messages. With Qiscus solutions, Komisi Yudisial not only felt a positive change in the way it manages it processes, it also received positive response from the community.
FIFADA: Building a New Era of Success in Providing Services with Qiscus Omnichannel Chat
FIFADA continuously innovates to provide a memorable shopping experience for its customers. The rapid development of technology makes FIFADA believe that productivity should start as early as possible to ensure the best customer satisfaction.
Evermos Successfully Builds Reseller Service with Qiscus Omnichannel Chat
Evermos provides excellent communication services in the midst of global trade. Seeing an exponential increase in its incoming messages, it turned to Qiscus Omnichannel Chat to overcome the difficulties it has been experiencing communication-wise.
SeaBank Maximizes Customer Service with Qiscus Omnichannel Chat
Checking enquiries manually on various channels required agents to switch from one channel to another, which was cumbersome, timely and inefficient. Therefore, SeaBank Indonesia decided to turn to Qiscus Omnichannel Chat to overcome this.
Waroeng Steak and Shake: Respond to Customer Messages Faster with Qiscus Omnichannel Chat
With the Qiscus Omnichannel Chat and WhatsApp Business API, Waroeng Steak Indonesia is now able to centralize all its channels into a single dashboard. This means that Waroeng Steak Indonesia’s customer service agents are now able to respond quickly to any messages on a single dashboard.