SeaBank Maximizes Customer Service with Qiscus Omnichannel Chat
Drisa Hajar
CSS Team leader of SeaBank
Thousands of Businesses Grow
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See how Qiscus clients take good care of their customers
and increase product sales at one time.
Drisa Hajar
CCS Team Leader
“We see that Qiscus Omnichannel Chat is very effective in building and increasing engagement with customers and potential customers. In addition, with the Analytics feature, we know more accurately about various things, such as response time and agent performance. Of course, this also really helps us in the process of determining KPIs for the customer service team for the future.”
Nailal Huda Putranto
Customer Support & Experience Lead
“The solution provided by Qiscus feels right to support the demand for an impressive customer experience from customers. The features that are provided are also attractive with a friendly user experience so that it feels more systematic and structured.”
Rizky Anggara
Fraud Prevention & Cost Controller Manager
“The merging of all communication channels in Qiscus Omnichannel Chat helps us to provide a responsive service. In addition, the solution from Qiscus has stability, reliability, and a good UI, making it easier for us to improve the quality of communication services.”
Robiatun Awaliyah
Customer Service Lead of Avoskin
“After we used WhatsApp Business API from Qiscus, we managed to increase customer satisfaction by up to 80% and we manage to respond to customers more quickly. In addition, customers also gave positive reviews about our customer service performance.”
Andria Liestiawan
Sales and Operation Head of Hartono
“Since integrating WhatsApp Business API and Qiscus Omnichannel chat, almost 90% of our customers are satisfied with the communication services we provide, especially in terms of response speed“
Thomas Wijayanto
Head of Technology of Honda Sales Operation
“Qiscus Omnichannel Chat has been supporting the transformation of the field-selling project in Honda Sales Operation for over a year now. We have observed a decrease in Customer Acquisition Cost with this transformation, and in using Qiscus Omnichannel Chat, we are able to more easily coordinate between dealers and our sales agents.”
Yulia Anggiarini
Head of CS of Manulife Aset Manajemen Indonesia
“We have been using Qiscus Omnichannel for a long time and so far it has made our team's job easier in terms of handling customers because we can answer various questions from many channels through a single dashboard. The process of submitting WhatsApp API through Qiscus is also fast and easy because it is fully assisted from the A to Z until we get the green tick (verified) from WhatsApp.”
Bunga Julianti
Customer Service Officer
With Qiscus Omnichannel Chat, SLA (Service Level Agreement) customer handling becomes even more structured. Apart from that, managing complaints has also become easier, because everything can be accessed through the same dashboard, making it faster and more precise.”
Dian Asyifah
Customer Relation Officer
“With Qiscus Omnichannel Chat we can now access WhatsApp on many devices at once so that it affects the duration of answering consumer messages to be faster and more responsive.”
