Omnichannel Solutions for
Financial Services

Qiscus delivers an AI-powered omnichannel solution that enables secure and efficient customer communication, while driving improved performance for businesses in financial services.

Trusted by Thousands of
Reputable
Companies

“Qiscus played a crucial role in our success, helping us optimize utility message features and ensuring they align with our business goals. Our customers feel greatly assisted by notifications through WhatsApp messages because it helps them avoid being late with payments.”

PT. Pegadaian

“We see that Qiscus Omnichannel Chat is very effective in building and increasing engagement with customers and potential customers. In addition, with the Analytics feature, we know more accurately about various things, such as response time and agent performance. Of course, this also really helps us in the process of determining KPIs for the customer service team for the future.“

Drisa Hajar

CSS Team leader

“We had experimented with various messaging applications in the past, but decided to focus on WhatsApp after learning that 90% of our customers consistently preferred it. WhatsApp Business Platform enables us to capture all customer interactions, making it accessible not only to our Digital Operations Monitoring team but also to other departments such as IT. Additionally, WhatsApp enhances our fraud prevention efforts with its built-in verification features.”

Terihamka Malyan Ibrahim

Head of Digital Contact and Incident Management

Accelerate Impact on Business Performance

Qiscus helps you deliver faster, efficient, and more impactful customer service.

97,4%

Customer Preference for WhatsApp Reaches Up to 97.4%

WhatsApp messages are more likely to be read and responded to than SMS, making it one of your most effective channels for customer engagement.

92,7%

Helps Reduce Late Payments by Up to 92.7%

Send real-time payment reminders through WhatsApp to increase on-time payments and significantly reduce delays.

97,6%

Resolve Customer Issues Up to 97.6% Faster

Qiscus shortens resolution times for customer issues, strengthening trust and improving loyalty through faster, more responsive support.

1%

Helping You Reach Below 1% Non-Performing Loans.

Timely, personalized WhatsApp reminders encourage better repayment behavior—reducing risk and helping you to achieve NPLs below 1%.

Strengthen Customer Loyalty,
Optimize Operational Efficiency

Qiscus empowers your team to deliver more consistent, personalized
customer experiences, while streamlining operations to drive
scalable, long-term business growth.

Manage Customer Conversations on One Platform

Unify customer interactions on a single platform. Empower your team to respond faster, resolve issues efficiently, and deliver seamless support across every channel.

Engage Customers Through Their Preferred Channels

Connect WhatsApp, Instagram, Facebook, and more to deliver a seamless, consistent experience on every channel your customers prefer.

Supports Voice and Video Calls

Create deeper engagement with customers through virtual face-to-face communication with video calls or engaging in direct discussions using voice calls.

Accelerate Customer Experience with AI-Powered Automation

Effortlessly scale your customer service and provide 24/7 support across all online touchpoints with AI-powered omnichannel solutions from Qiscus.

Provide 24/7 Customer Support Across All Channels

Use AI agent technology from Qiscus to automate repetitive customer conversations across channels 24/7, improving response speed and instantly handling common inquiries.

Minimize Call Center Traffic

Enabling customers to resolve issues on their preferred channels helps to reduce inbound calls and improve overall support efficiency.

Boost Customer Satisfaction Across the Journey with WhatsApp

Qiscus enables you to manage customer interactions more efficiently on WhatsApp by supporting real-time engagement, secure authentication, and billing notifications, all from one trusted platform.

Resolve Customer Issues Quickly with Qiscus Helpdesk

Manage support tickets efficiently and resolve issues faster. Qiscus Helpdesk helps your team prioritize urgent cases, collaborate across teams, and ensure no customer problem goes unresolved.

Data Security That Aligns with Industry Regulations

At Qiscus, customer data security is a top priority. Our products are built to comply with strict financial industry regulations and are designed to safeguard sensitive information with consistent security practices.

Flexible Integration with Your Business Systems

Qiscus is built to integrate seamlessly with your existing systems, helping you deliver faster, more reliable customer service.

Start Your Journey: Discover the Power of Meaningful Interactions!

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Secure and Reliable
Omnichannel Platform for Your Business

Singapore:
21 Tan Quee Lan Street, #02-04 Heritage Place, Singapore 188108

Jakarta:
Sampoerna Strategic Square North Tower Lantai 25, Jl. Jenderal Sudirman No.Kav. 45, Karet Semanggi, Setiabudi, South Jakarta City, Jakarta 12930

Yogyakarta:
Jl. Timoho No. 43, Muja Muju,
Yogyakarta 55165

Trusted by Thousands of Reputable Companies