Omnichannel Solutions for Financial Services

Qiscus delivers an AI-powered omnichannel solution that enables secure and efficient customer communication, while driving improved performance for businesses in financial services.

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Trusted by Thousands of Reputable
Companies

“Qiscus played a crucial role in our success, helping us optimize utility message features and ensuring they align with our business goals. Our customers feel greatly assisted by notifications through WhatsApp messages because it helps them avoid being late with payments.”

PT. Pegadaian

“We see that Qiscus Omnichannel Chat is very effective in building and increasing engagement with customers and potential customers. In addition, with the Analytics feature, we know more accurately about various things, such as response time and agent performance. Of course, this also really helps us in the process of determining KPIs for the customer service team for the future.“

Drisa Hajar

CSS Team leader

“We had experimented with various messaging applications in the past, but decided to focus on WhatsApp after learning that 90% of our customers consistently preferred it. WhatsApp Business Platform enables us to capture all customer interactions, making it accessible not only to our Digital Operations Monitoring team but also to other departments such as IT. Additionally, WhatsApp enhances our fraud prevention efforts with its built-in verification features.”

Terihamka Malyan Ibrahim

Head of Digital Contact and Incident Management

Accelerate Impact on Business Performance

Qiscus helps you deliver faster, efficient, and more impactful customer service.

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97,4%

Customer Preference for WhatsApp Reaches Up to 97.4%

WhatsApp messages are more likely to be read and responded to than SMS, making it one of your most effective channels for customer engagement.

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92,7%

Helps Reduce Late Payments by Up to 92.7%

Send real-time payment reminders through WhatsApp to increase on-time payments and significantly reduce delays.

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97,6%

Resolve Customer Issues Up to 97.6% Faster

Qiscus shortens resolution times for customer issues, strengthening trust and improving loyalty through faster, more responsive support.

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1%

Helping You Reach Below 1% Non-Performing Loans.

Timely, personalized WhatsApp reminders encourage better repayment behavior—reducing risk and helping you to achieve NPLs below 1%.

Strengthen Customer Loyalty, Optimize Operational Efficiency

Qiscus empowers your team to deliver more consistent, personalized customer experiences, while streamlining operations to drive scalable, long-term business growth.

Manage Customer Conversations on One Platform

Unify customer interactions on a single platform. Empower your team to respond faster, resolve issues efficiently, and deliver seamless support across every channel.

Manage Customer Conversations on One Platform

Engage Customers Through Their Preferred Channels

Connect WhatsApp, Instagram, Facebook, and more to deliver a seamless, consistent experience on every channel your customers prefer.

Supports Voice and Video Calls

Create deeper engagement with customers through virtual face-to-face communication with video calls or engaging in direct discussions using voice calls.

Accelerate Customer Experience with AI-Powered Automation

Effortlessly scale your customer service and provide 24/7 support across all online touchpoints with AI-powered omnichannel solutions from Qiscus.

Accelerate Customer Experience with AI-Powered Automation

Provide 24/7 Customer Support Across All Channels

Use AI agent technology from Qiscus to automate repetitive customer conversations across channels 24/7, improving response speed and instantly handling common inquiries.

Minimize Call Center Traffic

Enabling customers to resolve issues on their preferred channels helps to reduce inbound calls and improve overall support efficiency.

Boost Customer Satisfaction Across the Journey with WhatsApp

Qiscus enables you to manage customer interactions more efficiently on WhatsApp by supporting real-time engagement, secure authentication, and billing notifications, all from one trusted platform.

Targeted Promotions with WhatsApp Broadcast

Send personalized, high-reach promotional messages directly to your customers’ WhatsApp accounts. Build engagement, nurture relationships, and turn conversations into loyal customers.

Build Trust with Verified OTP Authentication

Add an extra layer of security with OTP messages sent through your official WhatsApp Business account. Protect your users and strengthen confidence in every transaction.

Minimize Payment Delays with Real-Time Notifications

Use WhatsApp to send bills, transaction alerts, and important updates while increasing customer engagement and reducing payment delays.

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Resolve Customer Issues Quickly with Qiscus Helpdesk

Manage support tickets efficiently and resolve issues faster. Qiscus Helpdesk helps your team prioritize urgent cases, collaborate across teams, and ensure no customer problem goes unresolved.

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Data Security That Aligns with Industry Regulations

At Qiscus, customer data security is a top priority. Our products are built to comply with strict financial industry regulations and are designed to safeguard sensitive information with consistent security practices.

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Flexible Integration with Your Business Systems

Qiscus is built to integrate seamlessly with your existing systems, helping you deliver faster, more reliable customer service.

We Genuinely Care About Our Customers' Success

Seabank

“We have seen that Qiscus Omnichannel Chat is very effective in building and increasing our engagement, both with customers and prospective customers. Besides, we also receive accurate insights, such as response times and agent performances, with the Analytics feature.”

Drisa Hajar CSS Team leader
Logo Seabank
Logo Bank Raya

Bank Raya Reduced Average Resolution Time by 97.6% with Qiscus

Bank Raya leveraged Qiscus to integrate communication channels and automate processes, reducing complaint resolution time from 8 hours to just 11 minutes—a 97.6% increase in efficiency.

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Logo Bareksa

Bareksa Creating Real-Time & Modern Communication with WhatsApp Business API

Qiscus helped Bareksa enable real-time communication by integrating Live Chat, WhatsApp Business API, and CRM into a single dashboard—making customer interactions faster and more efficient.

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Logo Fifada

FIFADA Achieves 90% Customer Satisfaction with Qiscus Omnichannel Chat

Qiscus helped FIFADA integrate all channels—WhatsApp, Email, Instagram, and Facebook—into a single dashboard, enabling 11 agents to handle thousands of messages and achieve 90% customer satisfaction.

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Discover more success stories proving the potential positive impacts of Qiscus solutions on your business.

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Start Your Journey: Discover the Power of Meaningful Interactions!

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Secure and Reliable Omnichannel Platform for Your Business

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