Qiscus connects to the official Instagram messaging API and brings comments, DMs, story mentions and ad inquiries into the same inbox as WhatsApp and TikTok. An AI agent takes first response, and your team picks up the conversations that need a person.
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But Instagram’s messaging surface is wider than the inbox. Comments carry the buying intent. Story replies carry your warmest customers. Ad inquiries carry the traffic you paid for. If your platform only syncs DMs, the rest is still handled by someone scrolling a phone. Qiscus brings the rest into the same inbox.
Instagram DMs3 open
rina.wd commented: How much? 😍 now
kevin.tan replied to your story: Still available? now
nurul.aziz via your ad: Do you ship to Penang? now
sarah.lim commented: Price please 🙏 now
andre.k replied to your story: Ship to Bandung? now
tasha.w commented: Is this halal certified? now
budi.s via your ad: Is COD available? now
mira.h commented: Restock when? now
daniel.o replied to your story: Any bundle deal? now
Send and receive Instagram DMs from the same inbox as WhatsApp, TikTok and marketplaces. Multiple agents work one account, with assignment and handover, and no shared logins.
Qiscus replies automatically to comments on your organic posts with a private DM, then opens that DM in your inbox as a new conversation, without anyone watching the feed.
Include or exclude comments by keyword, so a reply goes to comments that signal real buying intent, not to every fire emoji under the post.
When a customer mentions you in their story, it opens as a conversation in your inbox, and replies to your stories arrive as DMs.
Set an automatic reply for incoming DMs, so customers hear back right away, even outside working hours.
Connect more than one Instagram account, for brands running separate handles per market, sub-brand or outlet. If authorization expires, reconnect in one click and the conversation history stays intact.
Instagram gives you 24 hours to reply after a customer messages you, and the clock resets each time they write again. Miss it, and automated replies can no longer go out. AgentLabs is designed to answer price, stock, location and delivery questions from your own knowledge base. When a question needs a person, it hands over to your team with the full conversation attached, so the customer doesn’t have to start again.
AgentLabs
Nadia · SalesAgentLabs
Is the Glow Serum 30ml back in stock? How long does delivery take?Yes, it's back in stock! Delivery takes 1–2 days, and orders over $50 ship free.I'd like to order 50 for my store. Is there a reseller price?
One Instagram password, three agents, no record of who said what, no way to measure response time, and a risk of the account being flagged for suspicious login activity.
Every agent has their own seat, every conversation is logged and searchable, response times are measurable, and the account connects the way Meta intends. Qiscus is an official Meta Business Partner.
The person who comments on your Reel will follow up on WhatsApp and buy on a marketplace. Qiscus keeps those conversations in one inbox, so your team can follow the same customer across Instagram, WhatsApp, TikTok, marketplaces, live chat and email.
From comments and DMs to story mentions, Qiscus brings your Instagram conversations into one inbox, with an AI agent on first response. Fill in the form and our team will show you how it works for your business.
From comments and DMs to story mentions, Qiscus brings your Instagram conversations into one inbox, with an AI agent on first response. Fill in the form and our team will show you how it works for your business.
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It’s the official Meta API that lets a business handle Instagram DMs, comment replies and story mentions from an outside platform like Qiscus. It adds automation, an AI agent and several agents working one account, instead of everyone sharing a login on the phone app.
It covers four surfaces: direct messages, private replies to comments, story mentions and replies, and inquiries from click-to-message ads. Qiscus brings all four into one inbox, adds keyword filtering on comments, and puts AgentLabs on first response.
Yes. Qiscus sends an automatic private DM in reply to comments on your organic posts (one per comment, which is Meta’s limit) and opens it in your inbox as a conversation. Keyword filters let you reply only to comments that show buying intent.
24 hours from the customer’s last message, resetting each time they write again. Human agents can extend that to seven days for support conversations. Automated messages can’t use the extension, which is why fast first response matters.
An Instagram professional account, Business or Creator, with message access turned on in settings. Book a demo and our team will show you how to connect your account and set everything up.
It shouldn’t. Qiscus uses Meta’s official API as a Meta Business Partner, the sanctioned way for several agents to work one account. Accounts usually get flagged because of shared logins and unofficial automation tools, which is what this replaces. Meta’s messaging policies still apply to what you send.
Pricing depends on the size of your team and the Qiscus products and add-ons you run. Talk to our team and we’ll put together a quote built around your setup.
