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Pinpoint and Fix Gaps
in Knowledge
Stop guessing what your customers want. Use Query Sense to gain critical insights. This feature automatically groups recurring customer questions and, most importantly, highlights the topics your AI Agent cannot answer. This gives you a clear, actionable roadmap to update your Knowledge Base and improve your AI's accuracy.
Measure AI Performance with a Central Dashboard
Understand your AI's effectiveness in real-time. The AI Analytics Dashboard provides a comprehensive view of performance. You can monitor key metrics like answer accuracy rates, response times, and AI confidence scores. This data makes it simple to track the effectiveness of Qiscus AgentLabs and prove its value to your stakeholders.
Review Every Conversation for Quality Assurance
For ultimate quality control, the AI Activity Log provides a complete, time-stamped record of every AI interaction. Drill down into full conversations, from the customer's question to the AI's response. This granular view allows your team to easily evaluate response quality, troubleshoot automation flows, and ensure your service standards are always met.
