How to Manage Abandoned Carts on Instagram
As we already know, Instagram has released the Messenger API for Instagram since June 2021. It consists of…
Sompo Insurance: Increase Productivity and Maximize Customer Service
As the one of the leading insurance companies in Indonesia, Sompo Insurance aspires to continue improving its customer…
Customer Loyalty: Service Effectiveness, Efficiency and Empathy
Businesses must pay attention to the various factors that affect the volume of sales transactions. It is reported…
The Use of Official WhatsApp for Kino’s Business Communication
Business communication is one of the important aspects that brands need to pay attention to, including the retail…
Overcoming Session Messages in WhatsApp Business API
WhatsApp Business API is designed to send messages in a different way from the WhatsApp personal, WhatsApp Business…
WhatsApp Business API in the Customers’ Journey
WhatsApp Business API is offers businesses a messaging ecosystem for fast, secure, and reliable communication with consumers. Previously,…
WhatsApp Business API: Handle Multiple Agents on One Account
WhatsApp Business was designed to be used by enterprises in simple and practical ways. Although WhatsApp Business has…
Improving the Customer’s Journey Using Multichannel Purchasing Service
The growing market and tight competition in the fashion eCommerce industry requires any brand to stand out. As…
Your Customers Want Multi-channel Chat app for Customer Service Experience
Multi-channel Chat app for Customer Service Experience Messaging apps, including WhatsApp, Facebook Messenger,Telegram, Line
Bringing Conversational Experience To Mainstream Chat Apps
Constant use of mainstream chat applications has changed the habits of customers and creating a positive conversational experience…
