Welcoming the holy month of Ramadan, Moslems around the world are vying to give alms. Just like HR Ahmad said, “The shade for a believer on the judgment day is his sadaqah.”
The sadaqah represents the good deeds that can be channeled personally to the one in need or through an institution, in this case, Dompet Dhuafa. This Indonesian non-profit organization aims to elevate people’s lives through the ZIZWAF Fund that caters to the health, economic, education and social development needs.
In carrying out its mission, this year Dompet Dhuafa has integrated its service with technology. Note the following steps below to channel your online donation:
- First, please go to Dompet Dhuafa site and click the sub-menu donation
- Check out the donation guide here
- After transferring your contribution, don’t forget to confirm your transaction
However, currently, most of the Dompet Dhuafa’s donors are of the non-millennials generation. About 80% of them prefer to use WhatsApp to confirm their transactions. In other months, each of Dompet Dhuafa’s campaign can be responded to by more than 1,000 transactions. In the holy month of Ramadan, the number of donors is greatly increased due to many people’s desire to donate and channel zakat infaq. Such an increase in people making donations can be troublesome due to the lack of existing human resources to handle simple actions, such as confirming transactions. As part of its mission to help people live better lives, Qiscus is offering to help Dompet Dhuafa by providing real-time communication technology.
Qiscus Multichannel Customer Service Chat x Dompet Dhuafa
In this particular month of Ramadan, Qiscus has the opportunity to help Dompet Dhuafa solve the issue of insufficient human resource to deal with the volume of donations. This is an issue that Qiscus has helped businesses resolved before, when an institution is already using multiple channels and wants to scale its business, but is constrained by the number of existing workforces.
Through Qiscus Multichannel Customer Service Chat, Dompet Dhuafa can maintain its client relationship and elevate its customer service. Qiscus Multichannel CS Chat, can be used by the institution to enable conversation without creating a new chat app.
Through Qiscus Multichannel CS Chat, the institution can integrate various social chat platforms, such as WhatsApp, in a dashboard. This creates a multi-agent system, which becomes the salient feature of Multichannel CS Chat, and enables the institution to ease and manage its customer service.
The multi-agent system in Multichannel CS Chat allows a single contact number to be handled by various administrators. It is different than other chat apps like WhatsApp, which can only be used by a single mobile device and site.
That is why Multichannel CS Chat suits Dompet Dhuafa’s needs. It removes the hassle to confirm the donor’s transaction, no matter how many transactions need to be approved by the customer service administrators.
Through its active performance, Qiscus’ help to Dompet Dhuafa lets people channel their sadaqah efficiently this fasting month. Ramadan Kareem!
