Streamline all chats from multiple channels into a single dashboard.
Address your customers' needs and send them email reminders.
Track what matters, from historical chats to issues resolved.
Engage customers through their preferred channels. Connect your own chat widget and social messaging into a single dashboard.
Our system is smart enough to assign incoming enquiries to the agents with lesser load. You can create your own rule for agent allocations and measure performance for your agents.
Scale your customer engagement by integrating to an AI/chatbot. If it's too complex for the bot, the enquiries will be seamlessly handed over to a human.
|Seamless Chatbot Integrations|
|Custom Channel Integrations (Skype, Email, SMS)|
|Integration to CRM|
|Auto/Custom Agent Allocations|
|Seamless Bot-Human Handover Collaborations|