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Whatsapp

40 posts

Whatsapp is one of the most popular messenger apps in Indonesia. Now you can reach your customer via Whatsapp using Qiscus Multichannel Customer Service Chat.

Qiscus is a B2B company that builds chat SDK to help businesses enabling conversations through real-time communication (RTC) technologies. In Qiscus, we provide our technologies as a part of enriching people’s life. We aim to empower organization, businesses, and connecting people with chat and any kind of RTC technologies. Our products/services include:

Qiscus Chat SDK

Empowering your mobile apps and websites with a chat feature is now made super simple. Try our chat SDK and get it up to one-month free service.

Multichannel Customer Service Chat Solution

Our product is best designed for you to enhance your customer service experience using multiple channels and bot-human collaboration customer service.

whatsapp flow
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    PProduct

    WhatsApp Flows, What They Are, How They Work, and Business Use Cases

    • byBima Sandria
    • Published on September 6, 2026
    • Updated on September 3, 2026
    • No comments
    A WhatsApp Flow is a structured form that opens directly inside a WhatsApp conversation. It lets a customer…
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      CClient Story

      WhatsApp Commerce for F&B: How Spikoe Resep Kuno Made Qiscus Shop a Top 3 Sales Channel

      • byQiscus
      • Published on September 3, 2026
      • Updated on September 4, 2026
      • No comments
      What You Will Learn About Spikoe Resep Kuno Spikoe Resep Kuno is a cake and pastry business with…
      best time to send whatsapp broadcast
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        IInsight

        Best Time to Send WhatsApp Broadcast by Audience and Industry

        • byBima Sandria
        • Published on August 23, 2026
        • Updated on September 7, 2026
        • No comments
        The best time to send a WhatsApp broadcast is rarely the single hour that worked for last quarter’s…
        how to send whatsapp broadcast
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          IInsight

          How to Send WhatsApp Broadcast, Step-by-Step Guide for Business

          • byWeni Anggriani
          • Published on August 14, 2026
          • Updated on September 9, 2026
          • No comments
          Sending the same update to 50 customers one chat at a time is a task nobody has time…
          whatsapp bsp customer service
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            IInsight

            How to Choose the Right WhatsApp BSP for Your Customer Service Team

            • byQiscus Editorial Team
            • Published on August 6, 2026
            • Updated on September 9, 2026
            • No comments
            A WhatsApp BSP chosen for its pricing sheet often turns out wrong for the customer service team stuck…
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              CClient Story

              KPJ Healthcare Successfully Scales Patient Engagement and Achieves 88% Booking Conversion with Qiscus

              • byQiscus
              • Published on April 15, 2026
              • Updated on April 15, 2026
              • No comments
              What You Will Learn ✅ How KPJ Healthcare scaled to more than 15.500 patient conversations with AI-assisted workflows…
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                CClient Story

                Lavalen Expands to 10+ Branches and Doubles Bookings through WhatsApp Coexistence

                • bydeiryl
                • Published on October 3, 2025
                • Updated on October 8, 2025
                • No comments
                What You’ll Learn: ✅ How Lavalen overcame fragmented branch communication✅ How they processed +90% of leads within 30…
                PCS cut 30% workload with AI Support
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                  CClient Story

                  How PCS Indonesia Uses AI Customer Support to Cut Repetitive Work by 30%

                  • byalmasathia
                  • Published on September 30, 2025
                  • Updated on December 8, 2025
                  • No comments
                  The Background : Smarter Workflows, Stronger Support PCS Indonesia is a leading provider of Electronic Data Capture (EDC)…
                  sms marketing vs whatsapp marketing.
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                    IInsight

                    SMS Marketing Vs WhatsApp Marketing: Which is Better?

                    • byBima Sandria
                    • Published on July 2, 2024
                    • Updated on September 9, 2026
                    • No comments
                    Short Message Service (SMS) has long been a staple for communication. Over time, SMS has been leveraged for…
                    WhatsApp green tick benefit
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                      IInsight

                      Benefits of the WhatsApp Green Tick & How to Get It

                      • byalmasathia
                      • Published on October 6, 2023
                      • Updated on September 9, 2026
                      • No comments
                      The popularity of the green verification tick on WhatsApp has significantly increased as a result of the rising…
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