21 Ways to Become a Good Customer Service Agent, Start Improving Now!
Good customer service is more than resolving problems, it’s the ability to deliver consistent, empathetic, and reliable support…
Customer Testimonials: Proven Strategies to Drive Growth
Customer testimonials are more than kind words, they’re social proof that converts. In Southeast Asia, where potential buyers…
Customer Service Training Programs: A Complete Guide
Have you ever faced situations where your customer service team struggles to handle complaints effectively, or where customer…
First Contact Resolution: Definition, How to Calculate It, and How to Improve It
Imagine you’re handling an urgent customer complaint and the issue is resolved in just one contact. Not only…
What is Customer Service? What You Need to Know Strategically
Handling complaints or meeting customer needs often proves to be one of the most enduring challenges for companies.…
14 Brands, 1 Seamless Experience: How Paragon Scales with AI
Paragon is one of Indonesia’s leading beauty companies with multiple well-known brands, including Wardah, Emina, Make Over, and…
How Pegadaian Transform Payment Reminders and Achieves 92.7% On-Time Payment
PT Pegadaian Indonesia, a State-Owned Enterprise (SOE) having corporate standing, is a key player in the pawn industry.…
10 Customer Service KPIs that Must be Implemented
Did you know that one of the sources of business revenue growth comes from excellent customer service? This…
7 Tips to Maximize Customer Service During Eid Holiday
As the Eid al-Fitr holiday swiftly approaches, heralding the forthcoming holiday period, businesses must recognize that exceptional customer…
FIFADA Achieves 90% Customer Satisfaction with Qiscus Omnichannel Chat
PT Federal International Finance (FIFGROUP) is a company that focuses on financial services for the various needs of…
