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  • WhatsApp API
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Browsing Tag

Customer Service

31 posts

Customer service is one of the most important aspects for business. Qiscus is a B2B company that builds chat SDK to help businesses enabling conversations through real-time communication (RTC) technologies. In Qiscus, we provide our technologies as a part of enriching people’s life. We aim to empower organization, businesses, and connecting people with chat and any kind of RTC technologies. Our products/services include:

Qiscus Chat SDK

Empowering your mobile apps and websites with a chat feature is now made super simple. Try our chat SDK and get it up to one-month free service.

Multichannel CS Chat Solution

Our product is best designed for you to enhance your customer service experience using multiple channels and bot-human collaboration customer service.

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    CClient Story

    FIFADA Achieves 90% Customer Satisfaction with Qiscus Omnichannel Chat

    • byQiscus
    • September 19, 2022
    PT Federal International Finance (FIFGROUP) is a company that focuses on financial services for the various needs of…
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      IInsight

      Providing the Best Customer Service & Support via WhatsApp Business API

      • byQiscus
      • March 22, 2022
      With more than 2 billion monthly active users globally, WhatsApp is currently one of the most popular and…
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        IInsight

        Implement Chatbot in Your Business to Create Excellent Customer Journeys

        • byQiscus
        • February 22, 2022
        When it comes to communicating with customers, businesses need to transit and adapt to new digital realities. The…
        Evermos
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          CClient Story

          Evermos: Increase Customer Engagement with Messenger API for Instagram

          • byNaura Aufa A.
          • January 12, 2022
          As one of the businesses which is increasingly spreading its wings in the realm of Instagram, Evermos has…
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            IInsight

            Maximize Your Lead Generation Strategy for Stable Business Growth

            • byQiscus
            • December 24, 2021
            To ensure stable growth and business continuity, the right lead generation strategy is needed. In the world of…
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              IInsight

              Personalized Conversations: Increase Your Brand’s Customer Engagement

              • byQiscus
              • December 21, 2021
              Interacting with customers through good service and pleasant communication creates a positive customer experience, which is an essential…
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                IInsight

                Get More Loyal Customers with Messenger API for Instagram

                • byQiscus
                • December 7, 2021
                Over the past decade, Instagram has become one of the most popular social media platforms with the highest…
                Cart Abandonment
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                  IInsight

                  How to Manage Abandoned Carts on Instagram

                  • byQiscus
                  • September 21, 2021
                  As we already know, Instagram has released the Messenger API for Instagram since June 2021. It consists of…
                  Client Story
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                    CClient Story

                    Sompo Insurance: Increase Productivity and Maximize Customer Service

                    • byQiscus
                    • April 29, 2021
                    As the one of the leading insurance companies in Indonesia, Sompo Insurance aspires to continue improving its customer…
                    WhatsApp Business API
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                      IInsight

                      Customer Loyalty: Service Effectiveness, Efficiency and Empathy

                      • byQiscus
                      • February 2, 2021
                      Businesses must pay attention to the various factors that affect the volume of sales transactions. It is reported…
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