Loyalty Program Examples: How Brands Drive Retention
Customer loyalty has never been more challenging or more valuable. With rising competition across retail, F&B, e-commerce, telco,…
How to Build a Customer Journey Map to Improves Experience
Most businesses still rely on assumptions, scattered insights, and isolated touchpoints. A customer journey map helps you see…
Customer Testimonials: Proven Strategies to Drive Growth
Customer testimonials are more than kind words, they’re social proof that converts. In Southeast Asia, where potential buyers…
10 Top Omnichannel Platforms for Business Success
In the age of increasingly digital customer journeys, adopting an omnichannel platform for business has become vital. These…
Customer Service Training Programs: A Complete Guide
Have you ever faced situations where your customer service team struggles to handle complaints effectively, or where customer…
11 Common Customer Support Problems You Should Aware
Do you often feel overwhelmed by recurring customer support problems that seem impossible to solve? Imagine turning every…
12 Best AI Agent for Customer Support Solutions
High customer inquiry volume, limited agent availability, and rising expectations for instant 24/7 support can overwhelm even the…
How to Train an AI Agent Effectively for Better Customer Service
Knowing how to conduct AI customer service training is as essential as onboarding new employees. Without proper training…
9 Strategies on How to Handle Customer Complaints to Build Trust and Loyalty
In running a business, it’s natural to encounter customers who file complaints or express dissatisfaction about your product…
First Contact Resolution: Definition, How to Calculate It, and How to Improve It
Imagine you’re handling an urgent customer complaint and the issue is resolved in just one contact. Not only…
