AI Agent Hallucination: Challenges and Their Solutions
In enterprise businesses, human agents always operate under clear and structured SOPs. The question is: can AI agents…
How to Build AI Agent: A Practical Guide for Business
Terms like LLMs, orchestration, intents, and training data often create the impression that building an AI agent requires…
How to Use AI Agent and How They Work: A Practical Guide Businesses
AI agents are no longer experimental technology. They are actively reshaping how customer service, sales, and operations teams…
AI Agent Implementation Case Studies Across Industries
Automation helps businesses respond to messages faster, but it is no longer enough. Today’s customers (especially in SEA)…
10 Customer Service Standards You Should Meet
Customer expectations are rising faster than most support teams can scale. When businesses fail to meet these expectations,…
13 Examples on How to Handle Difficult Customers
Handling difficult customers is one of the most challenging parts of customer service. One wrong response can escalate…
15 Common Customer Complaints and How to Handle It
Customer complaints are inevitable. No matter how strong your product or service is, customers will eventually face issues,…
15 Ways to Improve Customer Service Communication Skills
Customer service communication can make or break a customer relationship. In today’s always-on digital environment, customers don’t just…
15 Strategies for Scaling Customer Support Teams
Growth is exciting, until scaling customer support teams starts feeling like a pressure. As businesses in Malaysia and…
10 Best Social Media Customer Service Software
People expect brands to reply on Facebook, Instagram, TikTok, and even WhatsApp and they expect replies fast. With…
