Empathy in Customer Service: Why It Matters More Than Ever
Speed is baseline, automation is common, self-service is everywhere. But when something goes wrong, when a payment fails,…
How Companies Use AI in Customer Support: Real Examples and Strategy
Across industries, from e-commerce and banking to telco and B2B SaaS, companies are deploying AI in customer support…
Complaint Management: Turning Customer Crises into Opportunities
Customer complaints are not always a threat, if you, as a customer service manager, know how to handle…
Enhance Customer Experience: How to Doing It Right
Customers today are more informed, more impatient, and more connected than ever. They compare experiences across brands, channels,…
Customer Service Operations: Best Practices for Customer Engagement
Customer engagement today is no longer driven by campaigns alone. It is shaped every day by how well…
Net Promoter Score: A Complete Guide and How to Calculate It
Without the right metrics, companies often miss critical opportunities to improve their services. Net Promoter Score is one…
Customer Relationship and Loyalty: Understanding the Connection
Innovating products or services may be one of the toughest challenges businesses face. However, long-term business success is…
How to Engage With Your Customers: A Practical Guide for Customer Service
Nowadays, how you engage with your customers directly affects loyalty, retention, and long-term revenue. For businesses across Southeast…
AI Agent Template: How to Build Effective Customer Service Teams
Without personalized AI agent template, how many customer messages go unanswered today? How many potential leads are lost…
How to Handle a Dishonest Customer: Guide for Customer Service Teams
In reality, customer service teams often face a more complex challenge: dealing with a dishonest customer. From exaggerated…
