Alhamdulillah, Praise be to God, as we reach the end of 2025, we pause with gratitude for the journey we have taken—and with renewed commitment to continue innovating with a long-term vision.
The year 2025 marked a period of significant acceleration, particularly in technology. The rapid advancement of AI early in the year further affirmed its role as a vital foundation for creating sustainable, long-term value.
For us at Qiscus, this served as a reminder that true innovation grows from continuity and intention—much like great customer experience. It doesn’t happen overnight, but grows through consistency, care, and a deliberate effort to nurture conversations that truly matter.
Turning Values into Direction, and Direction into Action
We believe that meaningful conversations can only grow when they are rooted in care; care for our customers, for our teams, and for the changes continuously unfolding around us.
That is why in 2025, we reaffirmed CARING as our guiding compass that guides how we innovate and how we serve our clients and partners. At Qiscus, CARING represents more than a principle; it reflects how we show up every day:
Beyond shaping how we innovate, CARING also became the foundation of how we grow as an organization. In 2025, we brought this spirit to life through our expansion across Southeast Asia. After taking our first steps in Malaysia and Singapore in 2024, the past year became a meaningful milestone in strengthening our regional presence.
Along the way, we continued to strengthen our presence by participating in various strategic events across the region, continuing to engage closely with partners, customers, and industry communities.
Understanding AI to Create Meaningful Solutions
This growth did more than expand Qiscus’ reach; it also strengthened our position as an AI-powered omnichannel platform. Since our rebranding in 2024, we have seen more businesses thoughtfully embrace AI at the center of how they serve, support, and engage with their customers.
To support broader understanding and open up conversations around how AI can be applied in everyday business contexts, we introduced the dAIlyConversations initiative this year. Through these exchanges, one insight stood out clearly: businesses don’t just need awareness of AI, they need solutions that genuinely make their work easier, more effective, and more impactful.
Alongside these initiatives, we continued to translate insight into action by deepening our focus on product innovation, building solutions designed to deliver real, everyday value. In 2025, Qiscus launched two new solutions: Qiscus AgentLabs and Ravelio Helpdesk, officially introduced at Conversa 5.0.
These products reflect our commitment to building AI that is not only intelligent, but also agentic—capable of understanding context, reasoning through situations, and adapting decisions to help businesses create greater value.
Throughout 2025, the impact of this approach became increasingly visible. Clients adopting Qiscus AI end-to-end grew by 1.5x, while overall usage of our AI solutions increased by 132%.
Several key features also saw significant growth:
This year, 6 of our clients achieved outstanding results through the implementation of Qiscus AI across their businesses, at various scales
| Brand | Qiscus AI Solutions | Results Achieved |
| Paragon | Qiscus AgentLabs AI that adapts to 14 brand personas and leverages memory capabilities | 10x increase in conversion rate 97.5% CSAT for AI Agents |
| PCS | Qiscus AgentLabs Enables AI reasoning and retrieval of contextual data from images | 30% reduction in average conversations handled per agent +73% of inquiries resolved by AI |
| EMZI Care | Qiscus AgentLabs Improves workflows and operational efficiency | 92% increase in operational efficiency 52% improvement in customer chat efficiency through Qiscus AI |
| ZAP | Qiscus AgentLabs Transforms AI into more human-centric conversations and improves booking conversion | Over 50% improvement in contact-to-customer efficiency; Which is reflected in the increase of 5% Customer Satisfaction Rate after 3 months of implementation. |
| Sucor Sekuritas | Qiscus AgentLabs AI automates inquiry responses in line with brand guidelines | +30% of conversations fully handled by AI 100% resolution rate |
| Qiscus SDR | Qiscus AgentLabs & Agent Copilot Automates lead qualification while maintaining fast and professional responses | 53% of conversations resolved by AI 65.6% reduction in human agent workload |
Bringing AI into the Healthcare Sector
Through this journey, we came to an important realization: the potential of AI does not stop at a few industries—it can drive meaningful change in sectors that touch many people’s lives.
This year, Qiscus began placing greater focus on the healthcare sector, a field we believe will be a critical foundation for creating long-term value for society. This step is not merely a vertical expansion, but a reflection of our commitment to delivering AI-powered communication that is safer, more empathetic, and more efficient for the healthcare ecosystem.
We reinforced this focus through a range of strategic collaborations and exclusive programs, laying the groundwork for Qiscus to become an AI-based communication partner for hospitals and healthcare institutions in the future.
Strengthening AI Capabilities for Enterprise Needs
Alongside our deepening engagement across various industry sectors, we also strengthened our AI solutions to better address broader enterprise needs. Toward the end of 2025, we brought this commitment to life through the acquisition of Kokatto—a strategic move to enhance Qiscus’ capabilities in AI voice engagement.
With Kokatto’s expertise in enterprise-grade AI voice technology, this integration enables Qiscus to deliver AI agents that can operate reliably at scale, across both digital channels and voice-based interactions. We believe this integration reinforces our consistency in delivering AI solutions that are controlled, secure, and human-centered.
Shaping the Future of Conversations
Every innovation we introduced this year ultimately comes back to two things: care and a long-term vision. From there, we build not just for today’s growth, but for relevance and impact that lasts over time.
We believe the future of conversations still holds immense potential—and we would like to move toward that future together with you. This is what guides our journey toward one shared aspiration: to become a world-class technology company powering global conversations.
“The year 2025 reminded us that no matter how fast technology advances, what truly sets an organization apart is not intelligence alone, but care—the ability to listen, understand, and respond with sincerity. Just as conversations grow through genuine care, innovation only becomes meaningful when it is built with heart, for the people who experience it.
And as long as Qiscus continues to hold on to this value, we are confident that our steps forward will not simply follow change, but help shape a future of conversations that are smarter, more meaningful, and more impactful for many.”
May these moments offer a pause, inspire gratitude, and renew the energy to move forward with purpose.
Let us welcome the year ahead with lighter hearts, greater optimism, and the belief that the journey forward will open better opportunities for us all.
With sincere appreciation,
Delta Purna Widyangga
CEO & Co-Founder Qiscus
