Agent Allocation Archives - Omnichannel Conversational Platform

Agent Allocation

3 posts

One of our product Qiscus Multichannel Customer Service Chat has a unique feature named Agent Allocation which can allocate inquiries to different agent based on their availability. Qiscus is a B2B company that builds chat SDK to help businesses enabling conversations through real-time communication (RTC) technologies. In Qiscus, we provide our technologies as a part of enriching people’s life. We aim to empower organization, businesses, and connecting people with chat and any kind of RTC technologies. Our products/services include:

Qiscus Chat SDK

Empowering your mobile apps and websites with a chat feature is now made super simple. Try our chat SDK and get it up to one-month free service.

Multichannel Customer Service Chat Solution

Our product is best designed for you to enhance your customer service experience using multiple channels and bot-human collaboration customer service.

IInsight

byNaura Aufa A.
Published on January 14, 2021
Updated on March 2, 2021
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WhatsApp Business was designed to be used by enterprises in simple and practical ways. Although WhatsApp Business has…

PProduct

byervina
Published on May 8, 2019
Updated on May 28, 2025
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In the case of modern customer service, each of single customer has their own query and needs. As…

PProduct

by[email protected]
Published on February 8, 2019
Updated on February 5, 2025
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Customer Relationship Management (CRM) system is arguably one of the key important components in all industry today. By…

Agent Allocation

WhatsApp Business API: Handle Multiple Agents on One Account

How Smart Agent Allocation in Qiscus Multichannel Chat Can Handle Your Customers’ Needs

How to Integrate Qiscus Smart Agent Allocation to CRM