Agent Allocation Archives - Omnichannel Conversational Platform

Agent Allocation

3 posts

One of our product Qiscus Multichannel Customer Service Chat has a unique feature named Agent Allocation which can allocate inquiries to different agent based on their availability. Qiscus is a B2B company that builds chat SDK to help businesses enabling conversations through real-time communication (RTC) technologies. In Qiscus, we provide our technologies as a part of enriching people’s life. We aim to empower organization, businesses, and connecting people with chat and any kind of RTC technologies. Our products/services include:

Qiscus Chat SDK

Empowering your mobile apps and websites with a chat feature is now made super simple. Try our chat SDK and get it up to one-month free service.

Multichannel Customer Service Chat Solution

Our product is best designed for you to enhance your customer service experience using multiple channels and bot-human collaboration customer service.

IInsight

WhatsApp Business API: Handle Multiple Agents on One Account

byNaura Aufa A.
Published on January 14, 2021
Updated on November 28, 2025
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WhatsApp Business was designed to be used by enterprises in simple and practical ways. Although WhatsApp Business has…

PProduct

How Smart Agent Allocation in Qiscus Multichannel Chat Can Handle Your Customers’ Needs

byervina
Published on May 8, 2019
Updated on May 28, 2025
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In the case of modern customer service, each of single customer has their own query and needs. As…

PProduct

How to Integrate Qiscus Smart Agent Allocation to CRM

by[email protected]
Published on February 8, 2019
Updated on February 5, 2025
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Customer Relationship Management (CRM) system is arguably one of the key important components in all industry today. By…