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Multichannel Conversational Platform Articles for Enterprises to improve Customer Experience
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Multichannel Conversational Platform Articles for Enterprises to improve Customer Experience
  • Home
  • Insight
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Browsing Tag

Agent Allocation

3 posts

One of our product Qiscus Multichannel Customer Service Chat has a unique feature named Agent Allocation which can allocate inquiries to different agent based on their availability. Qiscus is a B2B company that builds chat SDK to help businesses enabling conversations through real-time communication (RTC) technologies. In Qiscus, we provide our technologies as a part of enriching people’s life. We aim to empower organization, businesses, and connecting people with chat and any kind of RTC technologies. Our products/services include:

Qiscus Chat SDK

Empowering your mobile apps and websites with a chat feature is now made super simple. Try our chat SDK and get it up to one-month free service.

Multichannel Customer Service Chat Solution

Our product is best designed for you to enhance your customer service experience using multiple channels and bot-human collaboration customer service.

IInsight
WhatsApp Business API
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    WhatsApp Business API: Handle Multiple Agents on One Account

    • byNaura Aufa A.
    • January 14, 2021
    WhatsApp Business was designed to be used by enterprises in simple and practical ways. Although WhatsApp Business has…
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      How Smart Agent Allocation in Qiscus Multichannel Chat Can Handle Your Customers’ Needs

      • byervina
      • May 8, 2019
      In the case of modern customer service, each of single customer has their own query and needs. As…
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        How to Integrate Qiscus Smart Agent Allocation to CRM

        • by[email protected]
        • February 8, 2019
        Customer Relationship Management (CRM) system is arguably one of the key important components in all industry today. By…
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