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Customer Experience

45 posts

Customer experience is somewhat that really matter for any kind of businesses. Qiscus is a B2B company that builds chat SDK to help businesses enabling conversations through real-time communication (RTC) technologies. In Qiscus, we provide our technologies as a part of enriching people’s life. We aim to empower organization, businesses, and connecting people with chat and any kind of RTC technologies. Our products/services include:

Qiscus Chat SDK

Empowering your mobile apps and websites with a chat feature is now made super simple. Try our chat SDK and get it up to one-month free service.

Multichannel Customer Service Chat Solution

Our product is best designed for you to enhance your customer service experience using multiple channels and bot-human collaboration customer service.

CClient Story
Paragon Scales 14 Brands with AI
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    14 Brands, 1 Seamless Experience: How Paragon Scales with AI

    • byalmasathia
    • Published on September 30, 2025
    • Updated on October 6, 2025
    • No comments
    Paragon is one of Indonesia’s leading beauty companies with multiple well-known brands, including Wardah, Emina, Make Over, and…
    IInsight
    AI RAG Optimizing Business Efficiency
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      The Advantages of AI RAG: Smart Technology to Optimize Business

      • byAnggun Puspa Mahareja
      • Published on February 19, 2025
      • Updated on March 6, 2025
      • No comments
      Technological advancements have placed artificial intelligence (AI) at the forefront of various industries. One of the latest innovations…
      NNews
      Revolutionizing Customer Experience with AI Agents
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        The Ultimate Guide to AI Agents: Revolutionizing Customer Experience in 2025

        • byAngeline Lydia Kojansow
        • Published on February 18, 2025
        • Updated on February 24, 2025
        • No comments
        AI Agents technology is transforming customer service in today’s hyper-competitive digital marketplace. For instance, delivering exceptional customer service…
        CClient Story
        the success of Pegadaian
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          How Pegadaian Transform Payment Reminders and Achieves 92.7% On-Time Payment

          • byalmasathia
          • Published on July 24, 2024
          • No comments
          PT Pegadaian Indonesia, a State-Owned Enterprise (SOE) having corporate standing, is a key player in the pawn industry.…
          PProduct
          WhatsApp Flows
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            Enhance Customer Experience with WhatsApp Flows

            • byBima Sandria
            • Published on April 29, 2024
            • No comments
            WhatsApp recently introduced the WhatsApp Flows feature in September 2023. WhatsApp Flows promises a significant improvement in customer…
            IInsight
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              Qiscus Survey: Customer Satisfaction Surveys or Market Research, Easy!

              • byWeni Anggriani
              • Published on October 11, 2023
              • Updated on February 14, 2025
              • No comments
              Qiscus Survey is a new solution from Qiscus that provides a user-friendly online form designed to make it…
              IInsight
              customer centricity: definition, advantages, tips
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                Customer Centricity: Definition, Benefits, and Tips

                • byalmasathia
                • Published on October 4, 2023
                • Updated on February 4, 2025
                • No comments
                Are you aware that the Indonesian economy is heavily influenced by consumers? Customers currently have an increasingly important…
                IInsight
                significance of customer-centric
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                  Customer-Centric Marketing Strategy

                  • byalmasathia
                  • Published on October 3, 2023
                  • No comments
                  The pandemic has changed how people shop and businesses need to adapt. Instead of just focusing on products,…
                  CClient Story
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                    FIFADA Achieves 90% Customer Satisfaction with Qiscus Omnichannel Chat

                    • byQiscus Editorial Team
                    • Published on September 19, 2022
                    • Updated on December 10, 2024
                    • No comments
                    PT Federal International Finance (FIFGROUP) is a company that focuses on financial services for the various needs of…
                    CClient Story
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                      Netciti: Increased Response Rate to 95% with Qiscus Omnichannel Chat

                      • byWeni Anggriani
                      • Published on July 27, 2022
                      • No comments
                      The ability to improve the customer experience is a dream for many companies. Along with the changing times,…
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