15 Types of Customers and How to Serve Them Effectively
When you fail to recognize different customer types, you miss opportunities to personalize interactions, prevent churn, and build…
Customer Churn Definition, How to Calculate, and How to Reduce It
Losing customers is one of the biggest challenges that customer service teams need to address quickly. When customers…
21 Ways to Become a Good Customer Service Agent, Start Improving Now!
Good customer service is more than resolving problems, it’s the ability to deliver consistent, empathetic, and reliable support…
Customer Testimonials: Proven Strategies to Drive Growth
Customer testimonials are more than kind words, they’re social proof that converts. In Southeast Asia, where potential buyers…
Customer Service Training Programs: A Complete Guide
Have you ever faced situations where your customer service team struggles to handle complaints effectively, or where customer…
10 Ways to Build a Customer Experience That Drives Loyalty and Growth
True growth no longer depends on how loudly you sell — but on how deeply you connect. Building…
What Is Customer Experience? A Complete Guide
You may already be doing everything right in customer service — quick responses, polite agents, and structured workflows…
14 Brands, 1 Seamless Experience: How Paragon Scales with AI
Paragon is one of Indonesia’s leading beauty companies with multiple well-known brands, including Wardah, Emina, Make Over, and…
The Advantages of AI RAG: Smart Technology to Optimize Business
Technological advancements have placed artificial intelligence (AI) at the forefront of various industries. One of the latest innovations…
The Ultimate Guide to AI Agents: Revolutionizing Customer Experience in 2025
AI Agents technology is transforming customer service in today’s hyper-competitive digital marketplace. For instance, delivering exceptional customer service…
