Browsing Tag

Customer Service

37 posts

Customer service is one of the most important aspects for business. Qiscus is a B2B company that builds chat SDK to help businesses enabling conversations through real-time communication (RTC) technologies. In Qiscus, we provide our technologies as a part of enriching people’s life. We aim to empower organization, businesses, and connecting people with chat and any kind of RTC technologies. Our products/services include:

Qiscus Chat SDK

Empowering your mobile apps and websites with a chat feature is now made super simple. Try our chat SDK and get it up to one-month free service.

Multichannel CS Chat Solution

Our product is best designed for you to enhance your customer service experience using multiple channels and bot-human collaboration customer service.

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First Contact Resolution: Definition, How to Calculate It, and How to Improve It

byWeni Anggriani
Published on October 23, 2025
Updated on October 31, 2025
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Imagine you’re handling an urgent customer complaint and the issue is resolved in just one contact. Not only…

What is customer service.

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What is Customer Service? What You Need to Know Strategically

byBima Sandria
Published on October 2, 2025
Updated on October 28, 2025
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Handling complaints or meeting customer needs often proves to be one of the most enduring challenges for companies.…

How paragon scales with AI

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14 Brands, 1 Seamless Experience: How Paragon Scales with AI

byalmasathia
Published on September 30, 2025
Updated on October 15, 2025
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Paragon is one of Indonesia’s leading beauty companies with multiple well-known brands, including Wardah, Emina, Make Over, and…

the success of Pegadaian

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How Pegadaian Transform Payment Reminders and Achieves 92.7% On-Time Payment

byalmasathia
Published on July 24, 2024
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PT Pegadaian Indonesia, a State-Owned Enterprise (SOE) having corporate standing, is a key player in the pawn industry.…

Customer service KPI

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10 Customer Service KPIs that Must be Implemented

byBima Sandria
Published on April 29, 2024
Updated on October 28, 2025
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Did you know that one of the sources of business revenue growth comes from excellent customer service? This…

Maximize Customer Service During Eid Holiday

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7 Tips to Maximize Customer Service During Eid Holiday

byBima Sandria
Published on April 2, 2024
Updated on April 2, 2024
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As the Eid al-Fitr holiday swiftly approaches, heralding the forthcoming holiday period, businesses must recognize that exceptional customer…

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FIFADA Achieves 90% Customer Satisfaction with Qiscus Omnichannel Chat

byQiscus Editorial Team
Published on September 19, 2022
Updated on December 10, 2024
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PT Federal International Finance (FIFGROUP) is a company that focuses on financial services for the various needs of…

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Providing the Best Customer Service & Support via WhatsApp Business API

byQiscus Editorial Team
Published on March 22, 2022
Updated on April 8, 2025
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With more than 2 billion monthly active users globally, WhatsApp is currently one of the most popular and…

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Implement Chatbot in Your Business to Create Excellent Customer Journeys

byQiscus Editorial Team
Published on February 22, 2022
Updated on October 28, 2025
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When it comes to communicating with customers, businesses need to transit and adapt to new digital realities. The…

Evermos

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Evermos: Increase Customer Engagement with Messenger API for Instagram

byNaura Aufa A.
Published on January 12, 2022
Updated on January 24, 2025
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As one of the businesses which is increasingly spreading its wings in the realm of Instagram, Evermos has…

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