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Customer Service

34 posts

Customer service is one of the most important aspects for business. Qiscus is a B2B company that builds chat SDK to help businesses enabling conversations through real-time communication (RTC) technologies. In Qiscus, we provide our technologies as a part of enriching people’s life. We aim to empower organization, businesses, and connecting people with chat and any kind of RTC technologies. Our products/services include:

Qiscus Chat SDK

Empowering your mobile apps and websites with a chat feature is now made super simple. Try our chat SDK and get it up to one-month free service.

Multichannel CS Chat Solution

Our product is best designed for you to enhance your customer service experience using multiple channels and bot-human collaboration customer service.

CClient Story
the success of Pegadaian
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    How Pegadaian Transform Payment Reminders and Achieves 92.7% On-Time Payment

    • byalmasathia
    • Published on July 24, 2024
    • No comments
    PT Pegadaian Indonesia, a State-Owned Enterprise (SOE) having corporate standing, is a key player in the pawn industry.…
    IInsight
    Customer service KPI
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      10 Customer Service KPIs that Must be Implemented

      • byBima Sandria
      • Published on April 29, 2024
      • No comments
      Did you know that one of the sources of business revenue growth comes from excellent customer service? This…
      IInsight
      Maximize Customer Service During Eid Holiday
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        7 Tips to Maximize Customer Service During Eid Holiday

        • byBima Sandria
        • Published on April 2, 2024
        • Updated on April 2, 2024
        • No comments
        As the Eid al-Fitr holiday swiftly approaches, heralding the forthcoming holiday period, businesses must recognize that exceptional customer…
        CClient Story
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          FIFADA Achieves 90% Customer Satisfaction with Qiscus Omnichannel Chat

          • byQiscus Editorial Team
          • Published on September 19, 2022
          • Updated on December 10, 2024
          • No comments
          PT Federal International Finance (FIFGROUP) is a company that focuses on financial services for the various needs of…
          IInsight
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            Providing the Best Customer Service & Support via WhatsApp Business API

            • byQiscus Editorial Team
            • Published on March 22, 2022
            • Updated on April 8, 2025
            • No comments
            With more than 2 billion monthly active users globally, WhatsApp is currently one of the most popular and…
            IInsight
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              Implement Chatbot in Your Business to Create Excellent Customer Journeys

              • byQiscus Editorial Team
              • Published on February 22, 2022
              • Updated on December 10, 2024
              • No comments
              When it comes to communicating with customers, businesses need to transit and adapt to new digital realities. The…
              CClient Story
              Evermos
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                Evermos: Increase Customer Engagement with Messenger API for Instagram

                • byNaura Aufa A.
                • Published on January 12, 2022
                • Updated on January 24, 2025
                • No comments
                As one of the businesses which is increasingly spreading its wings in the realm of Instagram, Evermos has…
                IInsight
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                  Maximize Your Lead Generation Strategy for Stable Business Growth

                  • byQiscus Editorial Team
                  • Published on December 24, 2021
                  • Updated on February 14, 2025
                  • No comments
                  To ensure stable growth and business continuity, the right lead generation strategy is needed. In the world of…
                  IInsight
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                    Personalized Conversations: Increase Your Brand’s Customer Engagement

                    • byQiscus Editorial Team
                    • Published on December 21, 2021
                    • Updated on April 17, 2025
                    • No comments
                    Interacting with customers through good service and pleasant communication creates a positive customer experience, which is an essential…
                    IInsight
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                      Get More Loyal Customers with Messenger API for Instagram

                      • byQiscus Editorial Team
                      • Published on December 7, 2021
                      • Updated on December 10, 2024
                      • No comments
                      Over the past decade, Instagram has become one of the most popular social media platforms with the highest…
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