How to Build AI Agent: A Practical Guide for Business
Terms like LLMs, orchestration, intents, and training data often create the impression that building an AI agent requires…
Blending Technology and Human Warmth: How ZAP Scaled +50% Customer Conversations Efficiency with AI
The Challenge: Scaling Conversations Without Losing Human Touch As a leading beauty clinic network, ZAP has long prioritized…
15 Common Customer Complaints and How to Handle It
Customer complaints are inevitable. No matter how strong your product or service is, customers will eventually face issues,…
15 Ways to Improve Customer Service Communication Skills
Customer service communication can make or break a customer relationship. In today’s always-on digital environment, customers don’t just…
Customer Churn Definition, How to Calculate, and How to Reduce It
Losing customers is one of the biggest challenges that customer service teams need to address quickly. When customers…
21 Ways to Become a Good Customer Service Agent, Start Improving Now!
Good customer service is more than resolving problems, it’s the ability to deliver consistent, empathetic, and reliable support…
Customer Testimonials: Proven Strategies to Drive Growth
Customer testimonials are more than kind words, they’re social proof that converts. In Southeast Asia, where potential buyers…
Customer Service Training Programs: A Complete Guide
Have you ever faced situations where your customer service team struggles to handle complaints effectively, or where customer…
First Contact Resolution: Definition, How to Calculate It, and How to Improve It
Imagine you’re handling an urgent customer complaint and the issue is resolved in just one contact. Not only…
What is Customer Service? What You Need to Know Strategically
Handling complaints or meeting customer needs often proves to be one of the most enduring challenges for companies.…
