Customer Service Skills Archives - Omnichannel Conversational Platform

IInsight

First Contact Resolution: Definition, How to Calculate It, and How to Improve It

byWeni Anggriani
Published on October 23, 2025
Updated on December 5, 2025
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Imagine you’re handling an urgent customer complaint and the issue is resolved in just one contact. Not only…

IInsight

21 Essential Customer Service Skills Your Team Needs

byBima Sandria
Published on October 15, 2025
Updated on October 27, 2025
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Customer service serves as the bridge between your business and its customers. That’s why business owners and managers…

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