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Browsing Tag

Customer Service Chat

16 posts

Multichannel Customer Service Chat is a product designed for companies who want to engage their customers through multiple channels such as Whatsapp, LINE, etc. Qiscus is a B2B company that builds chat SDK to help businesses enabling conversations through real-time communication (RTC) technologies. In Qiscus, we provide our technologies as a part of enriching people’s life. We aim to empower organization, businesses, and connecting people with chat and any kind of RTC technologies. Our products/services include:

Qiscus Chat SDK

Empowering your mobile apps and websites with a chat feature is now made super simple. Try our chat SDK and get it up to one-month free service.

Multichannel Customer Service Chat Solution

Our product is best designed for you to enhance your customer service experience using multiple channels and bot-human collaboration customer service.

WhatsApp Business API
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    IInsight

    Customer Loyalty: Service Effectiveness, Efficiency and Empathy

    • byQiscus
    • February 2, 2021
    Businesses must pay attention to the various factors that affect the volume of sales transactions. It is reported…
    The Use of Official WhatsApp for Kino’s Business Communication
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      CClient Story

      The Use of Official WhatsApp for Kino’s Business Communication

      • byQiscus
      • January 26, 2021
      Business communication is one of the important aspects that brands need to pay attention to, including the retail…
      WhatsApp Business API
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        IInsight

        WhatsApp Business API in the Customers’ Journey

        • byQiscus
        • January 18, 2021
        WhatsApp Business API is offers businesses a messaging ecosystem for fast, secure, and reliable communication with consumers. Previously,…
        WhatsApp Business API
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          IInsight

          WhatsApp Business API: Handle Multiple Agents on One Account

          • byNaura Aufa A.
          • January 14, 2021
          WhatsApp Business was designed to be used by enterprises in simple and practical ways. Although WhatsApp Business has…
          Improving Investment Management's Customer Experience with WhatsApp Business API
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            CClient Story

            Improving Investment Management’s Customer Experience via Multichannel

            • byHauri Rahmiati
            • June 11, 2020
            Today’s customers understand the importance of investments. It is no surprise then that the investments in mutual funds…
            Multichannel Chat
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              IInsight

              Your Customers Want Multi-channel Chat app for Customer Service Experience

              • byQiscus
              • May 25, 2020
              Multi-channel Chat app for Customer Service Experience Messaging apps, including WhatsApp, Facebook Messenger,Telegram, Line
              Bringing Conversational Experience To Mainstream Chat Apps
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                IInsight

                Bringing Conversational Experience To Mainstream Chat Apps

                • byHauri Rahmiati
                • May 18, 2020
                Constant use of mainstream chat applications has changed the habits of customers and creating a positive conversational experience…
                Building Conversational Experience
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                  IInsight

                  Building Conversational Experience

                  • byHauri Rahmiati
                  • April 27, 2020
                  Business owners can definitely leverage on the culture of immediacy that comes with the wide usage and prevalence…
                  Culture of Immediacy
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                    IInsight

                    The Culture of Immediacy

                    • byHauri Rahmiati
                    • April 1, 2020
                    As constant connectivity has become the lifestyle of consumers, it is without a doubt that your target customers…
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                      PProduct

                      How to Integrate Email to Qiscus Multichannel

                      • byHauri Rahmiati
                      • January 21, 2020
                      In our previous article, we talked about how we can integrate Twitter DM into Qiscus Multichannel using custom…
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