How to Build AI Agent: A Practical Guide for Business
Terms like LLMs, orchestration, intents, and training data often create the impression that building an AI agent requires…
Qiscus 2025 Excellence: From Conversations to Intelligence
Alhamdulillah, Praise be to God, as we reach the end of 2025, we pause with gratitude for the…
How Sucor Sekuritas Scales First Response with Qiscus AgentLabs AI
What You Will Learn: ✅ How Sucor Sekuritas handles high-volume, repetitive banking and trading inquiries with Qiscus AgentLabs✅…
Blending Technology and Human Warmth: How ZAP Scaled +50% Customer Conversations Efficiency with AI
The Challenge: Scaling Conversations Without Losing Human Touch As a leading beauty clinic network, ZAP has long prioritized…
EMZI Care Successfully Transforms Customer Service and Achieves 92% Operational Efficiency with Qiscus
What You Will Learn ✅ How EMZI Care achieved a 92% increase in operational efficiency with Qiscus Omnichannel✅…
15 Common Customer Complaints and How to Handle It
Customer complaints are inevitable. No matter how strong your product or service is, customers will eventually face issues,…
15 Ways to Improve Customer Service Communication Skills
Customer service communication can make or break a customer relationship. In today’s always-on digital environment, customers don’t just…
15 Strategies for Scaling Customer Support Teams
Growth is exciting, until scaling customer support teams starts feeling like a pressure. As businesses in Malaysia and…
15 Types of Customers and How to Serve Them Effectively
When you fail to recognize different customer types, you miss opportunities to personalize interactions, prevent churn, and build…
Customer Churn Definition, How to Calculate, and How to Reduce It
Losing customers is one of the biggest challenges that customer service teams need to address quickly. When customers…
