IInsight Read More Bringing Conversational Experience To Mainstream Chat AppsbyHauri Rahmiati Published on May 18, 2020 Updated on May 18, 2020 Constant use of mainstream chat applications has changed the habits of customers and creating a positive conversational experience… Read More
IInsight Read More We Are Living A Life of Constant ConnectivitybyHauri Rahmiati Published on February 17, 2020 Updated on March 30, 2020 Communication via mobile devices has become a daily habit for almost everyone. Mobile devices are no longer just… Read More
IInsight Read More Managing Multichannel Customer Service Chats for Better Experienceby[email protected] Published on December 27, 2018 Updated on March 26, 2020 Chat apps are used increasingly more and more in Indonesia. According to a research conducted on 1,400 participants… Read More