Smoothing The Transition Between Chatbot and Human Customer Service
Currently, chatbot is used predominantly for provision of customer service. Many businesses use chatbot to help the human…
Welcoming The Holy Month of Ramadan
Welcoming the holy month of Ramadan, Moslems around the world are vying to give alms. Just like HR…
What You Need to Know About The Conversational Era
As a part of modern society, conversation through messaging apps has become one of the main ways for…
Addressing Human Resources Problems with Technology
Human Resources (HR), as a department that deals predominantly with human activities and employees’ needs, is never lacking…
How to Put FAQ Chatbot into Your App
Let’s start this article with a quite long question: “What if you have an app or running website,…
Create A More Trustworthy C2C E-Commerce with In-App Chat Feature
The massive penetration of the internet creates a new type of business, including e-commerce, which comes in various…
5 Questions that CXOs Must Ask When Adopting Chat & AI for Businesses
According to a study conducted by Oracle, 80 percent of the respondents are planning to use chatbots for customer…
Changing Trend in Financial Industry with eKYC
In Indonesia, the banking industry recognizes the various risks that might threaten any venture; such as operational risk,…
Live Chat is Not Only B2C’s Cup of Tea, But Also for B2B
Today, in this real-time communication era, live chat and video conference has changed the way companies do business.…
Qiscus VS Firebase, What’s Suitable for You?
While there are many chat SDK providers in the market, Firebase may be a common name that surfaces…
