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Browsing Tag

multichannel cs

10 posts
Customer Journey - Love Bonito
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    IInsight

    Improving the Customer’s Journey Using Multichannel Purchasing Service

    • byHauri Rahmiati
    • Published on December 16, 2020
    • Updated on December 9, 2025
    • No comments
    The growing market and tight competition in the fashion eCommerce industry requires any brand to stand out. As…
    The WhatsApp Business API enables you to plant various systems in optimizing WhatsApp functions, such as a template message system
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      TTutorial

      The Essential Guide to WhatsApp Business API

      • byHauri Rahmiati
      • Published on June 5, 2020
      • Updated on December 8, 2025
      • No comments
      WhatsApp, a personal real-time messaging network that allows millions of people to stay connected with others, has proliferated…
      Bringing Conversational Experience To Mainstream Chat Apps
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        IInsight

        Bringing Conversational Experience To Mainstream Chat Apps

        • byHauri Rahmiati
        • Published on May 18, 2020
        • Updated on October 27, 2025
        • No comments
        Constant use of mainstream chat applications has changed the habits of customers and creating a positive conversational experience…
        Building Conversational Experience
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          IInsight

          Building Conversational Experience Through Multichannel Chat

          • byHauri Rahmiati
          • Published on April 27, 2020
          • Updated on October 27, 2025
          • No comments
          Business owners can definitely leverage on the culture of immediacy that comes with the wide usage and prevalence…
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            IInsight

            We Are Living A Life of Constant Connectivity

            • byHauri Rahmiati
            • Published on February 17, 2020
            • Updated on April 22, 2025
            • No comments
            Communication via mobile devices has become a daily habit for almost everyone. Mobile devices are no longer just…
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              PProduct

              How to Integrate Email to Qiscus Multichannel

              • byHauri Rahmiati
              • Published on January 21, 2020
              • Updated on December 23, 2021
              • No comments
              In our previous article, we talked about how we can integrate Twitter DM into Qiscus Multichannel using custom…
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                IInsight

                Reaching New Heights in 2019

                • byHauri Rahmiati
                • Published on December 30, 2019
                • Updated on March 26, 2020
                • No comments
                Hello everyone! As we count down the days to 2020, I would humbly like to invite you to…
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                  PProduct

                  Integrating Twitter Direct Message into Qiscus Multichannel

                  • byHauri Rahmiati
                  • Published on December 10, 2019
                  • Updated on August 12, 2025
                  • No comments
                  By default, Qiscus Multichannel provides several channels that you can activate as your source of incoming messages. However,…
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                    PProduct

                    Moving from PRISM, A Migration Guide

                    • by[email protected]
                    • Published on February 14, 2019
                    • Updated on November 28, 2025
                    • No comments
                    PRISM has announced that it will stop its service to the merchants at the end of April 2019.…
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                      IInsight

                      Managing Multichannel Customer Service Chats for Better Experience

                      • by[email protected]
                      • Published on December 27, 2018
                      • Updated on March 26, 2020
                      • No comments
                      Chat apps are used increasingly more and more in Indonesia. According to a research conducted on 1,400 participants…

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