15 Common Customer Complaints and How to Handle It
Customer complaints are inevitable. No matter how strong your product or service is, customers will eventually face issues,…
15 Ways to Improve Customer Service Communication Skills
Customer service communication can make or break a customer relationship. In today’s always-on digital environment, customers don’t just…
15 Strategies for Scaling Customer Support Teams
Growth is exciting, until scaling customer support teams starts feeling like a pressure. As businesses in Malaysia and…
15 Types of Customers and How to Serve Them Effectively
When you fail to recognize different customer types, you miss opportunities to personalize interactions, prevent churn, and build…
Customer Churn Definition, How to Calculate, and How to Reduce It
Losing customers is one of the biggest challenges that customer service teams need to address quickly. When customers…
21 Ways to Become a Good Customer Service Agent, Start Improving Now!
Good customer service is more than resolving problems, it’s the ability to deliver consistent, empathetic, and reliable support…
Customer Testimonials: Proven Strategies to Drive Growth
Customer testimonials are more than kind words, they’re social proof that converts. In Southeast Asia, where potential buyers…
Customer Service Training Programs: A Complete Guide
Have you ever faced situations where your customer service team struggles to handle complaints effectively, or where customer…
What Is WhatsApp Business API? Benefits, Features, and Pricing
Your customer support team is overwhelmed, customers aren’t getting fast responses, and you’re missing valuable opportunities to build…
Lavalen Expands to 10+ Branches and Doubles Bookings through WhatsApp Coexistence
What You’ll Learn: ✅ How Lavalen overcame fragmented branch communication✅ How they processed +90% of leads within 30…
