21 Ways to Become a Good Customer Service Agent, Start Improving Now!
Good customer service is more than resolving problems, it’s the ability to deliver consistent, empathetic, and reliable support…
Customer Testimonials: Proven Strategies to Drive Growth
Customer testimonials are more than kind words, they’re social proof that converts. In Southeast Asia, where potential buyers…
Customer Service Training Programs: A Complete Guide
Have you ever faced situations where your customer service team struggles to handle complaints effectively, or where customer…
What Is WhatsApp Business API? Benefits, Features, and Pricing
Your customer support team is overwhelmed, customers aren’t getting fast responses, and you’re missing valuable opportunities to build…
Lavalen Expands to 10+ Branches and Doubles Bookings through WhatsApp Coexistence
What You’ll Learn: ✅ How Lavalen overcame fragmented branch communication✅ How they processed +90% of leads within 30…
How PCS Indonesia Uses AI Customer Support to Cut Repetitive Work by 30%
The Background : Smarter Workflows, Stronger Support PCS Indonesia is a leading provider of Electronic Data Capture (EDC)…
14 Brands, 1 Seamless Experience: How Paragon Scales with AI
Paragon is one of Indonesia’s leading beauty companies with multiple well-known brands, including Wardah, Emina, Make Over, and…
Kasoem Group: Boosting Customer Satisfaction and Sales with Qiscus
Kasoem Group, a healthcare company specializing in vision and hearing services, successfully leveraged Qiscus to achieve the following…
WhatsApp Business API Pricing in 2024: Lower Costs Explained
The WhatsApp Business API has become an essential tool for businesses to engage with customers quickly and personally.…
How Pegadaian Transform Payment Reminders and Achieves 92.7% On-Time Payment
PT Pegadaian Indonesia, a State-Owned Enterprise (SOE) having corporate standing, is a key player in the pawn industry.…
