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Omnichannel Conversational Platform
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  • WhatsApp API
  • Product
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  • Indonesian Blog
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Bima Sandria

52 posts
Customer service KPI
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    IInsight

    10 Customer Service KPIs that Must be Implemented

    • byBima Sandria
    • Published on April 29, 2024
    • Updated on November 18, 2025
    • No comments
    Did you know that one of the sources of business revenue growth comes from excellent customer service? This…
    Maximize Customer Service During Eid Holiday
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      IInsight

      7 Tips to Maximize Customer Service During Eid Holiday

      • byBima Sandria
      • Published on April 2, 2024
      • Updated on November 21, 2025
      • No comments
      As the Eid al-Fitr holiday swiftly approaches, heralding the forthcoming holiday period, businesses must recognize that exceptional customer…
      buyer persona
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        IInsight

        Crafting Buyer Personas for Enhanced Conversion Rates: A Practical Guide

        • byBima Sandria
        • Published on April 2, 2024
        • Updated on November 21, 2025
        • No comments
        When your product fails to capture the immediate attention of potential customers, it’s not necessarily indicative of an…
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          IInsight

          The 8 Roles of Artificial Intelligence (AI) Marketing in Business

          • byBima Sandria
          • Published on February 19, 2024
          • Updated on November 21, 2025
          • No comments
          Artificial intelligence (AI) has sparked widespread discussions among the public as a groundbreaking technology. The emergence of AI…
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            IInsight

            8 Ways to Promote via WhatsApp Without Getting Blocked

            • byBima Sandria
            • Published on February 15, 2024
            • Updated on November 28, 2025
            • No comments
            WhatsApp has become the most popular application today. The popularity of WhatsApp is not only used for personal…
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              IInsight

              How to Offer Products to Customers: Becoming More Targeted

              • byBima Sandria
              • Published on December 12, 2023
              • No comments
              Offering products to customers is a crucial step in business. How can we ensure that our products do…
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                IInsight

                WhatsApp Bot: Definition, Benefits & How to Create

                • byBima Sandria
                • Published on December 8, 2023
                • Updated on November 21, 2025
                • No comments
                WhatsApp bot have become an innovative solution in strengthening business interactions with customers. With their ability to provide…
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                  CClient Story

                  Gmedia: Achieves 70% Revenue Growth with Qiscus Omnichannel Chat

                  • byBima Sandria
                  • Published on November 28, 2023
                  • Updated on November 21, 2025
                  • No comments
                  For Gmedia, increasing its business revenue and growth begins with excellent customer service. Also known as PT Media…
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                    PProduct

                    Qiscus Robolabs: Customize your Chatbots with Intent Visual Builder

                    • byBima Sandria
                    • Published on October 18, 2023
                    • No comments
                    Chatbots are indispensable in today’s era of doing business where immediacy is a normal part of customers’ demands.…
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                      PProduct

                      Qiscus AI Assistant: Make Customer Interactions More Valuable

                      • byBima Sandria
                      • Published on October 12, 2023
                      • No comments
                      Are you still unfamiliar with artificial intelligence (AI)? AI is a simulation of human intelligence transferred onto a…

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