Being Present in Every Communication Channel Increases Conversion

Qiscus Omnichannel Chat helps you to be present and provide the best communication services across multiple channels, while increasing conversion rates.

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Qiscus Multichannel 3d
90+ million customers
managed by Qiscus
1000+ companies
trust in Qiscus
50.000+ Agents
currently using Qiscus

Trusted by:

Facilitate Interaction with Your Customers on More than 20 Channels with Qiscus Omnichannel Chat

Reply to all messages, comments and reviews from
various channels on one dashboard.

Not Just Chat - Also Make Voice and Video Calls on Qiscus Omnichannel Chat

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Build closer virtual communication with
customers face-fo-face via video

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Make Voice Calls and Video Calls instantly, in real-time, and hassle-free

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Perform all communications (Chat, Voice Call, Video Call) through the same dashboard

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Solve customer problems faster than ever

Qiscus Omnichannel Chat:
Turn Every Interaction Into A Conversion Opportunity

Qiscus Omnichannel Summary
Ready to be Present in Every Channel
 
Stay current and serve all your customers on Facebook, WhatsApp, Instagram and 20+ other channels through intergration with Qiscus Omnichannel Chat.
Personalize Your Interactions with Customers
With the Contact, Tag, and Qiscus Omnichannel CRM features, agents will be able to provide opportunities for personal interactions with your customers while managing all customer messages quickly and precisely.
Human-Bot Collaboration: Automate Your Business
 
It's even easier to automate, manage and monitor your business on one dashboard. Accelerate and personalize your services with human-bot collaboration available on Qiscus Omnichannel Chat.
The Power of Omnichannel:
Flexibility & Extensibility
Integrate Qiscus Omnichannel Chat with various applications according to the needs of your business starting from CRM, chatbots, voice and video calls to ticketing.
Be Available Anytime, Anywhere for Your Customers
Speed and accuracy should be the central values of your business. Don't miss any interaction opportunities to convert your business leads anytime, anywhere, through any channel with Qiscus Omnichannel Chat.

Qiscus Omnichannel Chat:
One Dashboard for All

Fulfil Your Brand’s Needs with the Best Features and Servers
Various features are available on Qiscus Omnichannel including CRM, CSAT, Chatbot, Analytics and much more to enhance your Marketing, Sales, and Business Support teams in managing customers. Our servers are also secure and robust to optimize your brand’s performance.
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The Best Customer Support for You
Like your customers, you also deserve the best service from us. On top of providing you with our high-end solutions, our team is always committed to helping you achieve your business goals.
Affordable World-Class Solutions
Enjoy affordable solutions to help your business manage and organize customer communication processes without significant obstacles to achieving your business goals.
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One Solution to Handle All Customers

Fill in the following form to request a demo session of the best solutions for your business

Our Solutions Are Trusted By:

AHM
Thomas Wijayanto
Head of Technology, Honda Sales Operations
“Qiscus Omnichannel Chat has been supporting the transformation of the field-selling project in Honda Sales Operation for over a year now. We have observed a decrease in Customer Acquisition Cost with this transformation, and in using Qiscus Omnichannel Chat, we are able to more easily coordinate between dealers and our sales agents.“
Manulife
Yulia Anggiarini
Head of CS, Manulife Aset Manajemen Indonesia
“We have been using Qiscus Omnichannel for a long time and so far it has made our team's job easier in terms of handling customers because we can answer various questions from many channels through a single dashboard. The process of submitting WhatsApp API through Qiscus is also fast and easy because it is fully assisted from the A to Z until we get the green tick (verified) from WhatsApp.”
Kino
Yuna Eka Kristina
Head of Marcomm, PT. Kino Indonesia Tbk
“Customer satisfaction is our key of success, Qiscus helping us to achieve that by providing tools to handle customer request and questions well”
AyoSRC
Monica Tjen
Digital Transformation, AyoSRC
We have been using Qiscus for some times, and we are grateful that Qiscus able to support us despite of our very fast growing pace.
Alun Indah
Arthur
CRM Manager, Alun Indah
“We have been using Qiscus for our customer communication platform. It help us to improve operations and productivity!”
Chocochips Boutique
Nicola Putri
Marketing Manager
“The integration of Qiscus Omnichannel Chat, Messenger API for Instagram, and WhatsApp Business API have helped us handle a large number of customer messages from various channels, especially WhatsApp and Instagram. This solution also contributes to increasing our sales performance by up to 2 times.”
Evermos
Rizky Anggara
Fraud Prevention & Cost Controller Manager
"The merging of all communication channels in Qiscus Omnichannel Chat helps us to provide a responsive service. In addition, the solution from Qiscus has stability, reliability, and a good UI, making it easier for us to improve the quality of communication services."
Avoskin
Robiatun Awaliyah
Customer Service Lead of Avoskin
“After we used WhatsApp Business API from Qiscus, we managed to increase customer satisfaction by up to 80% and we manage to respond to customers more quickly. In addition, customers also gave positive reviews about our customer service performance.”
Hartono
Andria Liestiawan
Sales and Operation Head of Hartono
“Since integrating WhatsApp Business API and Qiscus Omnichannel chat, almost 90% of our customers are satisfied with the communication services we provide, especially in terms of response speed“
Hartono
Andria Liestiawan
Sales and Operation Head of Hartono

“Since integrating WhatsApp Business API and Qiscus Omnichannel chat, almost 90% of our customers are satisfied with the communication services we provide, especially in terms of response speed“

Avoskin
Robiatun Awaliyah
Customer Service Lead of Avoskin

“After we used WhatsApp Business API from Qiscus, we managed to increase customer satisfaction by up to 80% and we manage to respond to customers more quickly. In addition, customers also gave positive reviews about our customer service performance.”

Evermos
Rizky Anggara
Fraud Prevention & Cost Controller Manager

"The merging of all communication channels in Qiscus Omnichannel Chat helps us to provide a responsive service. In addition, the solution from Qiscus has stability, reliability, and a good UI, making it easier for us to improve the quality of communication services."

Chocochips Boutique
Nicola Putri
Marketing Manager

“The integration of Qiscus Omnichannel Chat, Messenger API for Instagram, and WhatsApp Business API have helped us handle a large number of customer messages from various channels, especially WhatsApp and Instagram. This solution also contributes to increasing our sales performance by up to 2 times.”

Alun Indah
Arthur
CRM Manager, Alun Indah

“We have been using Qiscus for our customer communication platform. It help us to improve operations and productivity!”

AyoSRC
Monica Tjen
Digital Transformation, AyoSRC

We have been using Qiscus for some times, and we are grateful that Qiscus able to support us despite of our very fast growing pace.

Kino
Yuna Eka Kristina
Head of Marcomm, PT. Kino Indonesia Tbk

“Customer satisfaction is our key of success, Qiscus helping us to achieve that by providing tools to handle customer request and questions well”

Manulife
Yulia Anggiarini
Head of CS, Manulife Aset Manajemen Indonesia

“We have been using Qiscus Omnichannel for a long time and so far it has made our team's job easier in terms of handling customers because we can answer various questions from many channels through a single dashboard. The process of submitting WhatsApp API through Qiscus is also fast and easy because it is fully assisted from the A to Z until we get the green tick (verified) from WhatsApp.”

AHM
Thomas Wijayanto
Head of Technology, Honda Sales Operations

“Qiscus Omnichannel Chat has been supporting the transformation of the field-selling project in Honda Sales Operation for over a year now. We have observed a decrease in Customer Acquisition Cost with this transformation, and in using Qiscus Omnichannel Chat, we are able to more easily coordinate between dealers and our sales agents.“

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