Every Student Conversation, One Platform

From the first inquiry to alumni outreach — 20+ channels in one inbox, an AI agent answering 24/7 without extra staff, and WhatsApp Broadcast
to reach everyone who matters.

Prospective students reach out on WhatsApp, Instagram, and your website, but their inquiries end up scattered across different admins and personal numbers — and slow replies send them to another institution. Qiscus brings all your channels into one inbox, puts an AI agent to work answering common questions fast, and guides each prospect through the admissions process.

When hundreds of applicants flood your office with status calls, staff send updates one by one and document or payment deadlines slip. Qiscus automates status updates and deadline reminders, secures portal login with WhatsApp OTP, and hands repetitive status checks to an AI agent.

Academic services teams drown in repeat questions about schedules, facilities, and admin — and support stops the moment office hours end. With an AI agent trained on your own SOPs, students can get answers anytime, while Helpdesk Suite helps make sure the cases that need a human aren't missed.

Important announcements get buried in unofficial personal WhatsApp groups that are hard to measure. Qiscus sends official broadcasts segmented by program, cohort, or status — complete with delivery and read-rate reports, so you can see the delivery status of every message.

Emails go ignored, staff use personal numbers, and parents struggle to reach the institution when they need answers. Qiscus connects parents through one official, verified WhatsApp number, routes them automatically to the right department, and uses an AI agent to handle common questions.

Alumni outreach is rarely systematic: data is scattered and campaigns are run by hand. Qiscus runs targeted alumni campaigns on WhatsApp with unified profiles and engagement tracking in one CRM, so the relationship doesn't end at graduation.

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Powered by 3 Core Capabilities

All six scenarios run on the same three core capabilities — the engine behind every solution above.

Qiscus AgentLabs (AI Agent)

Answer student questions anytime — even at 2 AM.

Trained on your own FAQs, SOPs, and other information. Qiscus AgentLabs handles admissions, academic, and fee questions — then hands off to your staff when a case needs special handling.

Official verified WhatsApp Business account sending an OTP and automated messages

WhatsApp Business API

Run your institution's official WhatsApp, not a personal number.

As an Official Meta Business Partner, Qiscus registers your institution's official WhatsApp number — multi-agent, secure, and ready for the surge in questions during admissions season. It's the foundation that powers broadcast, OTP, and automated notifications.

Qiscus Helpdesk

So no student complaint slips through.

Ticketing with SLAs, a built-in knowledge base, and analytics — so every case is handled and measured.

Handles Up to 92% of Conversations with an AI Agent

As Indonesia's largest distance-learning university — 760,000+ active students across every province — Universitas Terbuka's entire student service runs through digital channels. UT made Qiscus AgentLabs the front line on every channel.

conversations handled by AI
in 3 months

of conversations resolved by AI
end-to-end

faster first response

“

We're not a conventional university. With 760,000+ students across Indonesia, our entire campus runs through digital channels. Before Qiscus, our team worked hard but was always behind. Now AgentLabs handles the volume that used to overwhelm us, and our service team focuses on the cases that genuinely need them.

Kukuh Nur Ihsan

Universitas Terbuka Pusat