Chat with your customers,
wherever they are

Engage your customers from Whatsapp, LINE, Facebook Messenger, Telegram, Email, Twitter, Instagram, etc and centralise all chats into a single dashboard.

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Having a multichannel chat is the right way to go

WhatsApp, Messenger, Instagram, Line and other chat apps are where your customers spend lots of time on. Making it easy for them to reach your business via these chat apps is now a vital step in giving a great CX (Customer Experience).

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Return of Investment

Increase ROI by about 300% using Multichannel Chat.

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Customers Prefer It!

More than 70% customers prefer live chat and social messaging chat over phone and emails to engage with brands.

With Qiscus, your brand now can manage and respond chat from any channels using single dashboard.

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Agent Allocations & Performance

Our system is smart enough to assign incoming enquiries to the agents with lesser load. You can create your own rule for agent allocations and measure performance for your agents.

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Bot-Human Collaboration

Scale your customer engagement by integrating to an AI or chatbot. If it's too complex for the bot, the enquiries will be seamlessly handed over to a human.

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Manage Channels

Having so many messages from different channels is a good problem to have, but still a problem that dangerous if don't solve it. We can help you can manage them

Qiscus Multichannel will organize your chat in one place, increasing efficiency in dealing with customers

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Handle Big Number of WhatsApp's Message

Qiscus Multichannel will bridge communication for single WhatsApp number and able to scale it to many agents. So, that you will no longer stuck in only single agent handling WhatsApp or need to maintain many WhatsApp numbers.

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Use Template for Your SOPs

You don't need to copy paste template message, Qiscus Multichannel has elegant solution in providing chat templates.

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Office Hours Management

Qiscus Multichannel is capable to send auto reply outside your office hours and you can decide the content of the message.

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Measure Customer Services Capabilities

Qiscus Multichannel can provide data regarding your operations. For example average customer waiting time before first reply. So that you can always improve your operation to make the customer happier.

Our Features


Integrate Your Chats

Integrate WhatsApp, Line, Messenger, and our Live Chat in web in a flash.


Allocate Customer Service

Allocate the incoming inquiries automatically to your CS Agents, no more confusion in assigning tasks


Template Messages

Set repeated messages as your template, increasing efficiency and accuracy in dealing with your customers.


Office Hours and Automatic Reply

Set your operational hours, and set your automatic message to reply out of office hours inquiries


Mobile App Customer Service

Increase your mobility in customer service with our mobile app. Always on, always ready.



Get valuable insight about your own customer service operations. Oversee your agents performance and other metrics.

Give your customers a way to seamlessly contact your company through different messaging applications, you can even connect to any other social messaging by using our custom channel integrations.

Being part of their journey

and 500+ more

#Enabling Conversations

We are enabling conversations around the world because we believe that's what keeps everything going. Are you in?

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