Multichannel Conversational Platform | Qiscus

Products
- Multichannel Chat
  
  The perfect way to increase customer satisfaction! With this, you can engage your customers from your own apps and mainstream chat apps like WhatsApp, LINE, etc.
  
  Multichannel Chat
- Chat SDK
  
  A straightforward and easy way to build your own in-app chat. Our chat SDK is packed with ready-to-use real-time chat functionalities.
  
  Qiscus Chat SDK
Pricing
Docs
- Multichannel Docs
  
  Learn more about Multichannle features to increase you customer satisfaction, channel integration, chatbot, etc.
  
  Multichannel Documentation
- Chat SDK Docs
  
  Learn our SDK API to create awesome in-app chat, and reach your user in realtime
  
  Qiscus Chat SDK Documentation
Resources
- Help Center
  
  Get answers on technical or product-related issues.
  
  Qiscus Help Center
Contact
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- Multichannel Chat
- Core Chat SDK

Chat with your customers,
wherever they are

Engage your customers from Whatsapp, LINE, Facebook Messenger, Telegram, Email, Twitter, Instagram, etc and centralise all chats into a single dashboard.

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Customer Service

Engage your customers via your own apps and the mainstream chat apps.
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In-App Chat

Scalable core chat SDK to build chat feature within your applications.
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Closed Group Messenger

Level up the collaborations between teams with a secure messaging app.
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Having a multichannel chat is the right way to go

WhatsApp, Messenger, Instagram, Line and other chat apps are where your customers spend lots of time on. Making it easy for them to reach your business via these chat apps is now a vital step in giving a great CX (Customer Experience).

300%

Return of Investment

Increase ROI by about 300% using Multichannel Chat.

Customers Prefer It!

More than 70% customers prefer live chat and social messaging chat over phone and emails to engage with brands.

With Qiscus, your brand now can manage and respond chat from any channels using single dashboard.

Agent Allocations & Performance

Our system is smart enough to assign incoming enquiries to the agents with lesser load. You can create your own rule for agent allocations and measure performance for your agents.

Picture of Bot integration feature illustration

Bot-Human Collaboration

Scale your customer engagement by integrating to an AI or chatbot. If it's too complex for the bot, the enquiries will be seamlessly handed over to a human.

Manage Channels

Having so many messages from different channels is a good problem to have, but still a problem that dangerous if don't solve it. We can help you can manage them

Qiscus Multichannel will organize your chat in one place, increasing efficiency in dealing with customers

Handle Big Number of WhatsApp's Message

Qiscus Multichannel will bridge communication for single WhatsApp number and able to scale it to many agents. So, that you will no longer stuck in only single agent handling WhatsApp or need to maintain many WhatsApp numbers.

Use Template for Your SOPs

You don't need to copy paste template message, Qiscus Multichannel has elegant solution in providing chat templates.

Office Hours Management

Qiscus Multichannel is capable to send auto reply outside your office hours and you can decide the content of the message.

Measure Customer Services Capabilities

Qiscus Multichannel can provide data regarding your operations. For example average customer waiting time before first reply. So that you can always improve your operation to make the customer happier.